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Sapphire Mattress Warranty

Sapphire Mattress Warranty

Maltisa Driker
Contributing Writer
‍Updated on: January 19, 2024
   ·   Fact Checked

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Key Takeaways

If you're wondering about the Sapphire mattress warranty, here's what you need to know. The warranty covers manufacturing defects for 20 years, but there are exclusions and limitations. Liquid spills, transportation, and inspection costs are not covered. Additionally, defects in the zippered cover are not included in the warranty.

You may be wondering if the Sapphire mattress warranty can be transferred to a new owner. Yes, it can be transferred, but you need to follow the proper steps for a smooth transfer process. To make a claim under the warranty, simply contact the retailer or manufacturer with proof of purchase and a detailed description of the issue.

It's crucial to understand what the warranty covers and for how long. The warranty covers the mattress itself and its components for 20 years. However, it's essential to maintain your Sapphire mattress properly to ensure the warranty remains valid. Follow the care instructions provided by the manufacturer.

In case of defects, the process for repair or replacement under the Sapphire mattress warranty will depend on the retailer or manufacturer's policies. Familiarize yourself with these policies in advance so that you know what to expect and how to proceed in case an issue arises.

What Steps Should I Take To Maintain My Sapphire Mattress And Ensure The Warranty Remains Valid?

Maintaining your Sapphire mattress is crucial for your comfort and to keep the warranty valid.

Here are some steps you can take:

  1. Use a mattress protector to shield your mattress from spills, stains, and allergens.
  2. Rotate your mattress every three months to prevent sagging and ensure even wear.
  3. Clean the mattress cover properly by removing and washing it on a cold, gentle cycle. Air dry without heat.
  4. Keep the mattress dry by using a waterproof protector to prevent liquid spills from damaging it.
  5. Use the mattress as intended and avoid standing or jumping on it.
  6. Place your mattress on a proper foundation, such as a continuously solid surface, an adjustable base, or slats no more than two inches apart.
  7. Follow the manufacturer's care instructions for specific guidelines on maintaining your mattress.
  8. Keep your receipt for proof of purchase in case you need to make a warranty claim.

By following these steps, you'll keep your Sapphire mattress in top shape and ensure the warranty remains valid.

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What Is The Process For Repair Or Replacement Under The Sapphire Mattress Warranty?

To understand the process for repair or replacement under the Sapphire mattress warranty, you need to know the coverage periods for different types of mattresses. The 8", 10", and 12" memory foam & Innerspring Mattresses are covered for 10 years (non-prorated), while the Cool-Phase Hybrid, Cool-Phase, Silver, and Copper Mattresses are covered for 20 years (10 years full warranty, 10 years pro-rated).

To initiate a warranty claim, contact the Sapphire Sleep dealer or Customer Support and provide proof of purchase, including the date of purchase, photos of the mattress and/or foundation(s), and be the original purchaser. The warranty covers structural defects, excluding the ticking cover. If a defect is observed, the mattress will be repaired or replaced at Sapphire Sleep's discretion, with charges as shown on the Sapphire Sleep Warranty Schedule, excluding transportation and inspection costs.

To maintain warranty validity, rotate the mattress regularly, vacuum it frequently, spot clean stains, and contact the manufacturer immediately for any issues. The warranty is not transferable or assignable and applies only to the original purchaser. Make sure to review the warranty information thoroughly and contact the manufacturer with any questions or concerns.

A rotated mattress, much like rotated tires, typically wears more evenly and reduces indentions or support issues.

What Does The Sapphire Mattress Warranty Cover And For How Long?

To address your concern about the Molblly mattress containing fiberglass, we can assure you that the mattress is advertised as fiberglass-free on their website and product listings. The Molblly Purity Firm Memory Foam Mattress, Molblly Cooling Gel Memory Foam Mattress, and Molblly Sweet Dreams Gel Memory Foam Mattress are specifically mentioned as fiberglass-free options.

To further confirm the absence of fiberglass in the Molblly mattress, the mattresses are certified by CertiPUR-US and Oeko-Tex Standard 100. These certifications ensure that the mattress does not contain any harmful substances such as formaldehyde, mercury, and other heavy metals. While these certifications do not specifically mention fiberglass, they provide assurance that the mattress is made of safe and high-quality materials.

If you have any concerns or doubts about the materials used in a specific Molblly mattress, we recommend reaching out to the manufacturer or customer service for clarification. They will be able to provide you with more detailed information about the materials and certifications of their products. By doing so, you can ensure that you are making an informed decision and that the mattress you choose is free from any materials that may cause concern.

What Are The Terms Of The Sapphire Sleep’S 20-Year Warranty For Visco Memory Mattresses?

Sapphire Sleep's 20-year warranty for visco memory mattresses covers structural defects for the first 10 years with full coverage, followed by pro-rated coverage for the next 10 years. The warranty includes broken or loose grid top, compression or unstapling of support elements, loose, bent, or defective wood beams, and sagging. However, it doesn't cover the ticking cover.

To maintain the warranty's validity, place your mattress on an appropriate frame with a rigid center support that extends to the floor.

The warranty doesn't cover transportation and inspection costs, misuse, abuse, improper use, inadequate foundation or bed frame, comfort preferences, or normal wear and tear. Sapphire Sleep reserves the right to refuse service and invalidate the warranty under specific conditions.

If you encounter a defect, contact Sapphire Sleep for a Warranty Claim Form and Instructions. Complete the form, detailing the defect, and email it along with a copy of the original sales receipt to custservice@sapphiresleepindustries.com or as directed on the Warranty Claim Form.

Remember, the warranty is only valid for the original purchaser and isn't transferable. The warranty begins on the day of purchase and isn't renewed or extended if the sleep set is repaired or replaced. To maintain the warranty's validity, rotate your mattress regularly and keep it clean by vacuuming frequently and spot cleaning stains.

How Does The Sapphire Mattress Warranty Handle Defects In The Zippered Cover Of The Mattress?

The Sapphire Mattress Warranty handles defects in the zippered cover of the mattress with ease. It provides coverage for two years from the date of purchase, ensuring your comfort and satisfaction. However, the warranty becomes void if the damage is due to improper care or removal of the cover.

If you notice a defect in the zippered cover, act promptly. You can either contact the Sapphire Sleep dealer from where you bought the mattress or reach out to the Sapphire Sleep Customer Support team.

Be prepared to provide photos of the mattress and/or foundation(s) along with proof of purchase within the warranty period.

If Sapphire Sleep determines that the zippered cover is indeed defective due to workmanship or material issues, they will either repair or replace it. Repair or replacement charges are outlined in the Sapphire Sleep Warranty Schedule, which includes costs for transportation and inspection.

If the purchased product has been discontinued at the time of repair or replacement, Sapphire Sleep will select a current model of comparable quality and value to ensure your satisfaction. Maintain proper care of your mattress, and you can rest assured that the Sapphire Mattress Warranty has you covered for any defects in the zippered cover.

How Can I Make A Claim Under The Sapphire Mattress Warranty?

To make a claim under the Sapphire Mattress Warranty, first identify the specific defect or issue covered under the warranty. Gather necessary information, including proof of purchase (date of purchase) and photos of the mattress and/or foundation(s) showing the defect.

Next, contact the Sapphire Sleep dealer from which you purchased the mattress or contact Sapphire Sleep Customer Support through their website if the dealer cannot be reached. Submit the required documentation, including photos of the defect and proof of purchase, within the duration of the warranty.

Sapphire Sleep will review your claim and determine if the defect is covered under the warranty. If approved, they will repair or replace the mattress or foundation at their discretion, with charges as per the Sapphire Sleep Warranty Schedule (exclusive of transportation and inspection costs).

The warranty covers specific items during normal wear, such as sagging, broken or loose grid top, compression or unstapling of support elements, loose, bent or defective wood beams, and other structural defects (excluding ticking cover). However, it does not cover transportation and inspection costs, damage from liquid penetration, cleaning or use of cleaning fluids, or product failure caused by factors other than defective workmanship or materials.

How Can I Determine If My Sealy Mattress Model Is Still In Production Or Has Been Discontinued?

If you're unsure whether your Sealy mattress model is still in production or has been discontinued, follow these steps to find out. First, visit the official Sealy website and search for your specific mattress model. If it's listed, it's still in production.

If you can't find it on the website, check websites like GoodBed, which provide lists of discontinued Sealy mattress models. By searching these lists, you can determine if your model has been discontinued.

Sealy's warranty information page can also provide details about their products, including discontinued models. If your mattress is discontinued, Sealy has the discretion to determine the retail price of a comparable mattress model for warranty purposes.

If you're still unsure, contact Sealy's customer service directly for accurate and up-to-date information about your specific mattress model. Be prepared to provide proof of purchase if you're not the original purchaser or if the mattress was not purchased directly from Sealy or an authorized retailer.

In conclusion, check the official Sealy website, search discontinued models lists, refer to Sealy's warranty information page, or contact customer service for accurate information about your mattress model's production status.

Does The Serta Mattress Return Policy Allow For Exchanges, And If So, How Does This Process Work?

Yes, the Serta mattress return policy allows for exchanges. If you bought your mattress from Serta.com, you can exchange it within the 120-night Sleep Trial period. However, if you purchased it from a different retailer or website, you need to contact that retailer for return eligibility and options.

To initiate an exchange, contact Serta's customer support at support@serta.com or fill out a form on their website. Once Serta receives your request (which may take up to 48 hours), they will send you an email with the next steps for the return.

The return process varies depending on the delivery method. If your item was delivered by RXO, Serta will coordinate with RXO to create a return order, and RXO will schedule a date for removal within 3 business days. If your item was delivered by FedEx, Serta will provide guidance on removal or potential donation.

Once Serta confirms the return shipment or pickup has been completed, they will issue a refund back to your original form of payment. It may take 5-10 business days for the refund to be processed by your financial institution.

If you didn't purchase your mattress directly through Serta.com, you need to complete the return process through the original retailer. If the retailer has gone out of business, there may be no active return/exchange policy. Remember, you must decide your satisfaction level within four months and contact Serta to have the mattress picked up and removed from your home.

Serta charges fees for returning mattresses after 30 days, and the specific return policy might differ for customers who purchased their Serta mattress from a third-party retailer. For example, customers who bought a Serta mattress from Lowe's store have a 90-day return window.

Can I Return A Used Pillow Under The Sleep Country Return Policy?

Sleep Country's return policy clearly states that used pillows and other bedding accessories cannot be returned. These items must be unused, unopened, and still in their original packaging to be eligible for return within 30 days of purchase. This policy is in place due to hygiene concerns.

Customers who have tried to return used pillows have reported that Sleep Country does not accept them. The store does not accept returns on used bedding for health and sanitary reasons. However, if a pillow is defective or damaged, it may be eligible for exchange.

If you're not satisfied with a used pillow, Sleep Country recommends washing pillowcases frequently, using a pillow protector, and fluffing or rotating the pillow to extend its lifespan. To avoid any disappointment, it's essential to check the return policy before purchasing from Sleep Country. Understanding the policy will help you make informed decisions when buying bedding accessories.

What Are The Odds Of Getting Rid Of Bed Bugs Using Heat Treatment?

The success of heat treatment in eliminating bed bugs depends on the severity of the infestation. For mild cases, heat treatment alone can be effective. However, more severe infestations may require a combination of methods, including vacuuming, washing bedding at high temperatures, using steam or heat treatment, and sealing up hiding places. Insecticides may be necessary for serious infestations, but they should be used in conjunction with other control measures. Professional pest management services are often recommended for dealing with bed bug infestations. These professionals may require multiple treatment sessions over a period of 3-6 weeks to completely eliminate bed bugs. The level of infestation and the size of the house can impact the time frame for eradication. Acting quickly and employing a comprehensive approach is essential for successful bed bug control. Ongoing monitoring and follow-up treatments are important for ensuring complete eradication. The sooner you address a bed bug infestation, the better your chances of getting rid of them using heat treatment or any other method.

About X

X is the Founder and Editor-in-Chief of NapLab.com. He has been featured in Fast Company, Reader's Digest, Business Insider, Realtor.com, Huffington Post, Washington Post, AskMen, and She Knows. X has personally tested over 268+ mattresses and hundreds of pillows, sheets, beds, and other sleep products.

See Our #1 Researched Mattress in 2024

✔ High-quality, premium materials
✔ Excellent support/pressure relief
✔ Luxury hotel-feel at affordable price
See Exclusive Deal

References

Sapphire Mattress Warranty

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If you're wondering about the Sapphire mattress warranty, here's what you need to know. The warranty covers manufacturing defects for 20 years, but there are exclusions and limitations. Liquid spills, transportation, and inspection costs are not covered. Additionally, defects in the zippered cover are not included in the warranty.

You may be wondering if the Sapphire mattress warranty can be transferred to a new owner. Yes, it can be transferred, but you need to follow the proper steps for a smooth transfer process. To make a claim under the warranty, simply contact the retailer or manufacturer with proof of purchase and a detailed description of the issue.

It's crucial to understand what the warranty covers and for how long. The warranty covers the mattress itself and its components for 20 years. However, it's essential to maintain your Sapphire mattress properly to ensure the warranty remains valid. Follow the care instructions provided by the manufacturer.

In case of defects, the process for repair or replacement under the Sapphire mattress warranty will depend on the retailer or manufacturer's policies. Familiarize yourself with these policies in advance so that you know what to expect and how to proceed in case an issue arises.

What Steps Should I Take To Maintain My Sapphire Mattress And Ensure The Warranty Remains Valid?

Maintaining your Sapphire mattress is crucial for your comfort and to keep the warranty valid.

Here are some steps you can take:

  1. Use a mattress protector to shield your mattress from spills, stains, and allergens.
  2. Rotate your mattress every three months to prevent sagging and ensure even wear.
  3. Clean the mattress cover properly by removing and washing it on a cold, gentle cycle. Air dry without heat.
  4. Keep the mattress dry by using a waterproof protector to prevent liquid spills from damaging it.
  5. Use the mattress as intended and avoid standing or jumping on it.
  6. Place your mattress on a proper foundation, such as a continuously solid surface, an adjustable base, or slats no more than two inches apart.
  7. Follow the manufacturer's care instructions for specific guidelines on maintaining your mattress.
  8. Keep your receipt for proof of purchase in case you need to make a warranty claim.

By following these steps, you'll keep your Sapphire mattress in top shape and ensure the warranty remains valid.

What Is The Process For Repair Or Replacement Under The Sapphire Mattress Warranty?

To understand the process for repair or replacement under the Sapphire mattress warranty, you need to know the coverage periods for different types of mattresses. The 8", 10", and 12" memory foam & Innerspring Mattresses are covered for 10 years (non-prorated), while the Cool-Phase Hybrid, Cool-Phase, Silver, and Copper Mattresses are covered for 20 years (10 years full warranty, 10 years pro-rated).

To initiate a warranty claim, contact the Sapphire Sleep dealer or Customer Support and provide proof of purchase, including the date of purchase, photos of the mattress and/or foundation(s), and be the original purchaser. The warranty covers structural defects, excluding the ticking cover. If a defect is observed, the mattress will be repaired or replaced at Sapphire Sleep's discretion, with charges as shown on the Sapphire Sleep Warranty Schedule, excluding transportation and inspection costs.

To maintain warranty validity, rotate the mattress regularly, vacuum it frequently, spot clean stains, and contact the manufacturer immediately for any issues. The warranty is not transferable or assignable and applies only to the original purchaser. Make sure to review the warranty information thoroughly and contact the manufacturer with any questions or concerns.

What Does The Sapphire Mattress Warranty Cover And For How Long?

To address your concern about the Molblly mattress containing fiberglass, we can assure you that the mattress is advertised as fiberglass-free on their website and product listings. The Molblly Purity Firm Memory Foam Mattress, Molblly Cooling Gel Memory Foam Mattress, and Molblly Sweet Dreams Gel Memory Foam Mattress are specifically mentioned as fiberglass-free options.

To further confirm the absence of fiberglass in the Molblly mattress, the mattresses are certified by CertiPUR-US and Oeko-Tex Standard 100. These certifications ensure that the mattress does not contain any harmful substances such as formaldehyde, mercury, and other heavy metals. While these certifications do not specifically mention fiberglass, they provide assurance that the mattress is made of safe and high-quality materials.

If you have any concerns or doubts about the materials used in a specific Molblly mattress, we recommend reaching out to the manufacturer or customer service for clarification. They will be able to provide you with more detailed information about the materials and certifications of their products. By doing so, you can ensure that you are making an informed decision and that the mattress you choose is free from any materials that may cause concern.

What Are The Terms Of The Sapphire Sleep’S 20-Year Warranty For Visco Memory Mattresses?

Sapphire Sleep's 20-year warranty for visco memory mattresses covers structural defects for the first 10 years with full coverage, followed by pro-rated coverage for the next 10 years. The warranty includes broken or loose grid top, compression or unstapling of support elements, loose, bent, or defective wood beams, and sagging. However, it doesn't cover the ticking cover.

To maintain the warranty's validity, place your mattress on an appropriate frame with a rigid center support that extends to the floor.

The warranty doesn't cover transportation and inspection costs, misuse, abuse, improper use, inadequate foundation or bed frame, comfort preferences, or normal wear and tear. Sapphire Sleep reserves the right to refuse service and invalidate the warranty under specific conditions.

If you encounter a defect, contact Sapphire Sleep for a Warranty Claim Form and Instructions. Complete the form, detailing the defect, and email it along with a copy of the original sales receipt to custservice@sapphiresleepindustries.com or as directed on the Warranty Claim Form.

Remember, the warranty is only valid for the original purchaser and isn't transferable. The warranty begins on the day of purchase and isn't renewed or extended if the sleep set is repaired or replaced. To maintain the warranty's validity, rotate your mattress regularly and keep it clean by vacuuming frequently and spot cleaning stains.

How Does The Sapphire Mattress Warranty Handle Defects In The Zippered Cover Of The Mattress?

The Sapphire Mattress Warranty handles defects in the zippered cover of the mattress with ease. It provides coverage for two years from the date of purchase, ensuring your comfort and satisfaction. However, the warranty becomes void if the damage is due to improper care or removal of the cover.

If you notice a defect in the zippered cover, act promptly. You can either contact the Sapphire Sleep dealer from where you bought the mattress or reach out to the Sapphire Sleep Customer Support team.

Be prepared to provide photos of the mattress and/or foundation(s) along with proof of purchase within the warranty period.

If Sapphire Sleep determines that the zippered cover is indeed defective due to workmanship or material issues, they will either repair or replace it. Repair or replacement charges are outlined in the Sapphire Sleep Warranty Schedule, which includes costs for transportation and inspection.

If the purchased product has been discontinued at the time of repair or replacement, Sapphire Sleep will select a current model of comparable quality and value to ensure your satisfaction. Maintain proper care of your mattress, and you can rest assured that the Sapphire Mattress Warranty has you covered for any defects in the zippered cover.

How Can I Make A Claim Under The Sapphire Mattress Warranty?

To make a claim under the Sapphire Mattress Warranty, first identify the specific defect or issue covered under the warranty. Gather necessary information, including proof of purchase (date of purchase) and photos of the mattress and/or foundation(s) showing the defect.

Next, contact the Sapphire Sleep dealer from which you purchased the mattress or contact Sapphire Sleep Customer Support through their website if the dealer cannot be reached. Submit the required documentation, including photos of the defect and proof of purchase, within the duration of the warranty.

Sapphire Sleep will review your claim and determine if the defect is covered under the warranty. If approved, they will repair or replace the mattress or foundation at their discretion, with charges as per the Sapphire Sleep Warranty Schedule (exclusive of transportation and inspection costs).

The warranty covers specific items during normal wear, such as sagging, broken or loose grid top, compression or unstapling of support elements, loose, bent or defective wood beams, and other structural defects (excluding ticking cover). However, it does not cover transportation and inspection costs, damage from liquid penetration, cleaning or use of cleaning fluids, or product failure caused by factors other than defective workmanship or materials.

How Can I Determine If My Sealy Mattress Model Is Still In Production Or Has Been Discontinued?

If you're unsure whether your Sealy mattress model is still in production or has been discontinued, follow these steps to find out. First, visit the official Sealy website and search for your specific mattress model. If it's listed, it's still in production.

If you can't find it on the website, check websites like GoodBed, which provide lists of discontinued Sealy mattress models. By searching these lists, you can determine if your model has been discontinued.

Sealy's warranty information page can also provide details about their products, including discontinued models. If your mattress is discontinued, Sealy has the discretion to determine the retail price of a comparable mattress model for warranty purposes.

If you're still unsure, contact Sealy's customer service directly for accurate and up-to-date information about your specific mattress model. Be prepared to provide proof of purchase if you're not the original purchaser or if the mattress was not purchased directly from Sealy or an authorized retailer.

In conclusion, check the official Sealy website, search discontinued models lists, refer to Sealy's warranty information page, or contact customer service for accurate information about your mattress model's production status.

Does The Serta Mattress Return Policy Allow For Exchanges, And If So, How Does This Process Work?

Yes, the Serta mattress return policy allows for exchanges. If you bought your mattress from Serta.com, you can exchange it within the 120-night Sleep Trial period. However, if you purchased it from a different retailer or website, you need to contact that retailer for return eligibility and options.

To initiate an exchange, contact Serta's customer support at support@serta.com or fill out a form on their website. Once Serta receives your request (which may take up to 48 hours), they will send you an email with the next steps for the return.

The return process varies depending on the delivery method. If your item was delivered by RXO, Serta will coordinate with RXO to create a return order, and RXO will schedule a date for removal within 3 business days. If your item was delivered by FedEx, Serta will provide guidance on removal or potential donation.

Once Serta confirms the return shipment or pickup has been completed, they will issue a refund back to your original form of payment. It may take 5-10 business days for the refund to be processed by your financial institution.

If you didn't purchase your mattress directly through Serta.com, you need to complete the return process through the original retailer. If the retailer has gone out of business, there may be no active return/exchange policy. Remember, you must decide your satisfaction level within four months and contact Serta to have the mattress picked up and removed from your home.

Serta charges fees for returning mattresses after 30 days, and the specific return policy might differ for customers who purchased their Serta mattress from a third-party retailer. For example, customers who bought a Serta mattress from Lowe's store have a 90-day return window.

Can I Return A Used Pillow Under The Sleep Country Return Policy?

Sleep Country's return policy clearly states that used pillows and other bedding accessories cannot be returned. These items must be unused, unopened, and still in their original packaging to be eligible for return within 30 days of purchase. This policy is in place due to hygiene concerns.

Customers who have tried to return used pillows have reported that Sleep Country does not accept them. The store does not accept returns on used bedding for health and sanitary reasons. However, if a pillow is defective or damaged, it may be eligible for exchange.

If you're not satisfied with a used pillow, Sleep Country recommends washing pillowcases frequently, using a pillow protector, and fluffing or rotating the pillow to extend its lifespan. To avoid any disappointment, it's essential to check the return policy before purchasing from Sleep Country. Understanding the policy will help you make informed decisions when buying bedding accessories.

What Are The Odds Of Getting Rid Of Bed Bugs Using Heat Treatment?

The success of heat treatment in eliminating bed bugs depends on the severity of the infestation. For mild cases, heat treatment alone can be effective. However, more severe infestations may require a combination of methods, including vacuuming, washing bedding at high temperatures, using steam or heat treatment, and sealing up hiding places. Insecticides may be necessary for serious infestations, but they should be used in conjunction with other control measures. Professional pest management services are often recommended for dealing with bed bug infestations. These professionals may require multiple treatment sessions over a period of 3-6 weeks to completely eliminate bed bugs. The level of infestation and the size of the house can impact the time frame for eradication. Acting quickly and employing a comprehensive approach is essential for successful bed bug control. Ongoing monitoring and follow-up treatments are important for ensuring complete eradication. The sooner you address a bed bug infestation, the better your chances of getting rid of them using heat treatment or any other method.