Lull Mattress Warranty

Macy's mattress return policy is average compared to other brands. Customers have 120 days to return the mattress, but it must be done by mail with a 15% restocking fee. Merchandise that's damaged or defective can be returned in 30 days for a refund as either a check or gift card, within 3 business days if cash or gift cards were used.

Unfortunately, Macy's policy doesn't match others' leniency and flexibility. Other brands usually offer at least 365-night returns without fees. So while Macy's name may draw customers in, they may not get enough assurance that their money will be returned if they decide to switch purchases.