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Original Mattress Factory Warranty

Original Mattress Factory Warranty

Maltisa Driker
Contributing Writer
‍Updated on: January 19, 2024
   ·   Fact Checked

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Key Takeaways

Original Mattress Factory warranties are limited and may not offer the same level of protection as mattress guarantees found with other mattresses.

These warranties include:
• Cover defects in workmanship or materials, excluding body impressions and damage caused by bed frames or normal wear & tear.
• Don't extend the product's lifespan or cover incidental/consequential damages and may not be valid for all states.
• Require proof of purchase, and you may need to pay shipping costs.
• Are voided if used without a matching box spring - must be paired for full performance.
• Exclude comfort preference, bedding size/height, fabric cover stains/soiling/burns, and bent border wires from improper folding of mattress.

If you're unsure about Original Mattress Factory's coverage, look for a mattress with a lifetime warranty that offers more favorable terms. Choose one that is comfortable, well-built and with few limitations on their warranty policy.

If you're also considering purchasing a mattress from Allswell, it is important to familiarize yourself with the mattress warranty offered by Allswell to ensure you understand their coverage and any potential restrictions.

At Saatva, you can rest assured that your mattress is covered under an excellent full, lifetime warranty and an extremely generous 365-day return policy. The original mattress factory warranty provides the assurance that your mattress is made with certified organic cotton and luxurious wool for superior breathability, comfort, and temperature regulation. Plus, its advanced coil-on-coil construction creates comfort for all types of sleepers while a steel perimeter support system prevents sagging and edge rolling. On top of this, Saatva's two layers of contouring memory foam provide enhanced pressure relief and impressive conformation to your body for exceptional comfort.

What Does The Original Mattress Factory Warranty Cover?

The Original Mattress Factory offers a 25-year limited warranty that covers defects in materials and workmanship, as well as any sagging greater than 1.5 inches. During the first 10 years, the company will cover the full cost of repair or replacement, and will prorate the cost after that point.

It's important to keep in mind that the warranty does not cover normal wear and tear, misuse or abuse, or comfort preferences. In addition, the warranty is non-transferable, and only applies to the original purchaser.

If you experience any issues with your Original Mattress Factory mattress, contact their customer service team as soon as possible. They may require additional information to assess the issue and determine the best course of action.

Overall, the Original Mattress Factory warranty provides comprehensive coverage for defects and sagging, but it's crucial to understand the limitations and exclusions to ensure you are fully informed on what is and isn't covered.

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How Long Does The Original Mattress Factory Warranty Last?

The Original Mattress Factory provides a 25-year limited warranty for their mattresses. This warranty covers material and workmanship defects, such as sagging greater than 1.5 inches, as well as manufacturing defects in the cover zipper, seams, and surface stitching. However, normal wear and tear or damage caused by misuse is not covered.

To benefit from the warranty, you should give proof of purchase and contact the Original Mattress Factory within the warranty period. They'll assess your claim and either repair or replace the mattress if the defect is included in the warranty.

While a longer warranty may provide peace of mind, it's essential to consider the overall quality and durability of the mattress. Do your research, read reviews, and try the mattress out in person if possible to ensure a comfortable and supportive sleep surface. The warranty should not be the only factor considered when selecting a mattress.

A rotated mattress, much like rotated tires, typically wears more evenly and reduces indentions or support issues.

What Should I Do If I Need To Make A Warranty Claim With The Original Mattress Factory?

To make a warranty claim with the Original Mattress Factory, start by contacting their customer service team. You'll need to provide information about your purchase, such as the date of purchase, mattress model, and any issues you're experiencing. The customer service representative will then guide you through the warranty claim process, which may include an inspection of the mattress.

It's important to note that while the Original Mattress Factory has a 25-year warranty on their mattresses, coverage varies depending on the issue. For example, sagging may be covered, but stains and misuse-related damage may not be.

To expedite the warranty claim process, have your original receipt and related documentation on hand. This will ensure you have all the necessary information.

Overall, the Original Mattress Factory is known for efficient and effective customer service, so don't hesitate to reach out if you experience any issues with your mattress.

Can I Void My Original Mattress Factory Warranty? If So, How?

Yes, Original Mattress Factory warranties can be voided if you fail to adhere to the manufacturer's guidelines. This includes removing the law tag, improperly handling the mattress, or having stains on it. To avoid this, it is important to properly care for your mattress by rotating it and using a mattress protector. If issues arise, contact the manufacturer for help.

When shopping for a new mattress, research and read reviews to find one with a solid warranty. Make sure to understand the terms and conditions in order to keep the warranty intact. By taking these steps, you can enjoy a comfortable mattress while keeping your warranty valid.

What Happens If My Original Mattress Factory Warranty Expires And I Have An Issue With My Mattress?

If your Original Mattress Factory warranty has expired and you encounter an issue with your mattress, there are still options available to you. Before taking any action, determine the severity of the problem. Can you fix it on your own or is professional help necessary? If unsure, contact the manufacturer for guidance. They may offer suggestions or assistance even if the warranty has expired.

If the issue is beyond your capabilities, consider having your mattress professionally cleaned or repaired instead of immediately replacing it. This can save you money and prolong the life of your mattress. However, if replacing your mattress is the only option, be sure to research thoroughly, read reviews, and compare prices to find a model that meets your specific needs and preferences.

Remember, just because your warranty has expired does not mean you are out of options. By assessing the problem, consulting the manufacturer, and exploring repair and replacement options, you can find a solution that works for you.

About X

X is the Founder and Editor-in-Chief of NapLab.com. He has been featured in Fast Company, Reader's Digest, Business Insider, Realtor.com, Huffington Post, Washington Post, AskMen, and She Knows. X has personally tested over 268+ mattresses and hundreds of pillows, sheets, beds, and other sleep products.

See Our #1 Researched Mattress in 2024

✔ High-quality, premium materials
✔ Excellent support/pressure relief
✔ Luxury hotel-feel at affordable price
See Exclusive Deal

References

Original Mattress Factory Warranty

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Original Mattress Factory warranties are limited and may not offer the same level of protection as mattress guarantees found with other mattresses.

These warranties include:
• Cover defects in workmanship or materials, excluding body impressions and damage caused by bed frames or normal wear & tear.
• Don't extend the product's lifespan or cover incidental/consequential damages and may not be valid for all states.
• Require proof of purchase, and you may need to pay shipping costs.
• Are voided if used without a matching box spring - must be paired for full performance.
• Exclude comfort preference, bedding size/height, fabric cover stains/soiling/burns, and bent border wires from improper folding of mattress.

If you're unsure about Original Mattress Factory's coverage, look for a mattress with a lifetime warranty that offers more favorable terms. Choose one that is comfortable, well-built and with few limitations on their warranty policy.

If you're also considering purchasing a mattress from Allswell, it is important to familiarize yourself with the mattress warranty offered by Allswell to ensure you understand their coverage and any potential restrictions.

At Saatva, you can rest assured that your mattress is covered under an excellent full, lifetime warranty and an extremely generous 365-day return policy. The original mattress factory warranty provides the assurance that your mattress is made with certified organic cotton and luxurious wool for superior breathability, comfort, and temperature regulation. Plus, its advanced coil-on-coil construction creates comfort for all types of sleepers while a steel perimeter support system prevents sagging and edge rolling. On top of this, Saatva's two layers of contouring memory foam provide enhanced pressure relief and impressive conformation to your body for exceptional comfort.

What Does The Original Mattress Factory Warranty Cover?

The Original Mattress Factory offers a 25-year limited warranty that covers defects in materials and workmanship, as well as any sagging greater than 1.5 inches. During the first 10 years, the company will cover the full cost of repair or replacement, and will prorate the cost after that point.

It's important to keep in mind that the warranty does not cover normal wear and tear, misuse or abuse, or comfort preferences. In addition, the warranty is non-transferable, and only applies to the original purchaser.

If you experience any issues with your Original Mattress Factory mattress, contact their customer service team as soon as possible. They may require additional information to assess the issue and determine the best course of action.

Overall, the Original Mattress Factory warranty provides comprehensive coverage for defects and sagging, but it's crucial to understand the limitations and exclusions to ensure you are fully informed on what is and isn't covered.

How Long Does The Original Mattress Factory Warranty Last?

The Original Mattress Factory provides a 25-year limited warranty for their mattresses. This warranty covers material and workmanship defects, such as sagging greater than 1.5 inches, as well as manufacturing defects in the cover zipper, seams, and surface stitching. However, normal wear and tear or damage caused by misuse is not covered.

To benefit from the warranty, you should give proof of purchase and contact the Original Mattress Factory within the warranty period. They'll assess your claim and either repair or replace the mattress if the defect is included in the warranty.

While a longer warranty may provide peace of mind, it's essential to consider the overall quality and durability of the mattress. Do your research, read reviews, and try the mattress out in person if possible to ensure a comfortable and supportive sleep surface. The warranty should not be the only factor considered when selecting a mattress.

What Should I Do If I Need To Make A Warranty Claim With The Original Mattress Factory?

To make a warranty claim with the Original Mattress Factory, start by contacting their customer service team. You'll need to provide information about your purchase, such as the date of purchase, mattress model, and any issues you're experiencing. The customer service representative will then guide you through the warranty claim process, which may include an inspection of the mattress.

It's important to note that while the Original Mattress Factory has a 25-year warranty on their mattresses, coverage varies depending on the issue. For example, sagging may be covered, but stains and misuse-related damage may not be.

To expedite the warranty claim process, have your original receipt and related documentation on hand. This will ensure you have all the necessary information.

Overall, the Original Mattress Factory is known for efficient and effective customer service, so don't hesitate to reach out if you experience any issues with your mattress.

Can I Void My Original Mattress Factory Warranty? If So, How?

Yes, Original Mattress Factory warranties can be voided if you fail to adhere to the manufacturer's guidelines. This includes removing the law tag, improperly handling the mattress, or having stains on it. To avoid this, it is important to properly care for your mattress by rotating it and using a mattress protector. If issues arise, contact the manufacturer for help.

When shopping for a new mattress, research and read reviews to find one with a solid warranty. Make sure to understand the terms and conditions in order to keep the warranty intact. By taking these steps, you can enjoy a comfortable mattress while keeping your warranty valid.

What Happens If My Original Mattress Factory Warranty Expires And I Have An Issue With My Mattress?

If your Original Mattress Factory warranty has expired and you encounter an issue with your mattress, there are still options available to you. Before taking any action, determine the severity of the problem. Can you fix it on your own or is professional help necessary? If unsure, contact the manufacturer for guidance. They may offer suggestions or assistance even if the warranty has expired.

If the issue is beyond your capabilities, consider having your mattress professionally cleaned or repaired instead of immediately replacing it. This can save you money and prolong the life of your mattress. However, if replacing your mattress is the only option, be sure to research thoroughly, read reviews, and compare prices to find a model that meets your specific needs and preferences.

Remember, just because your warranty has expired does not mean you are out of options. By assessing the problem, consulting the manufacturer, and exploring repair and replacement options, you can find a solution that works for you.