Sapphire Sleep Mattress Review

Maltisa Driker
Contributing Writer
‍Updated on: January 19, 2024
   ·   Fact Checked
Fact Checked by

Maltisa Driker

Contributing Writer

Maltisa Driker is a fact-checker and researcher who has worked in the consumer durables, mattress, furniture and healthcare industry in sales, marketing, design and content creation for over a decade

Learn more about B10M Editorial Process

We picked the 10 best mattresses using real tests & research to help you live a happier, healthier life!

Editor's Note

• Sapphire Sleep sells mattresses online and at Boxdrop stores.
• They use temperature technology to keep you cool and comfortable at night.
• Their website has a bunch of models that range in price from $1040 to $4949.
• Sapphire Sleep models come in three different heights: 8", 10", and 12". Their construction is pretty standard, with 3" of gel memory foam resting on top of poly foams. Nothing stands out.
• Skip Sapphire Sleep and check out Loom & Leaf (by Saatva) instead. We recommend Loom & Leaf because of its high-density core and super-comfortable feel. The mattress fits your body perfectly, with its gel memory foam contouring to your sensitive pressure points, providing tremendous support. Saatva also has exceptional 24/7 customer service (arguably the best out of all brands) and generous policies. Check out Loom & Leaf, here.

Real Reviews For Sapphire Sleep Mattress

Here are several relevant and useful comments from buyers considering or have already purchased Sapphire Sleep Mattress.

• User 1: "When I would get off the mattress it pops back up but I can feel when I touch the mattress that it's still that red is there and soon as I lay down I sink right back into it and so I'm stuck with this $900 mattress that I cannot sleep on because this company will not stand behind their product they will not refund me I cannot get a hold of anyone in customer service"

Real Reviews For Sapphire Sleep Mattress

Here are several relevant and useful comments from buyers considering or have already purchased Sapphire Sleep Mattress.

• User 1: "When I would get off the mattress it pops back up but I can feel when I touch the mattress that it's still that red is there and soon as I lay down I sink right back into it and so I'm stuck with this $900 mattress that I cannot sleep on because this company will not stand behind their product they will not refund me I cannot get a hold of anyone in customer service"

Why Pocket Coils?

COMFORT OVERVIEW
Comfort, feel and overall firmness for Sapphire Sleep mattress is extremely subjective.

Firmness isn't the only factor to consider when you're mattress shopping.

Choosing the right bed starts with figuring out how your body responds to lying at different angles.

It's important to understand how a mattress relieves pain and distributes pressure on your sensitive points (neck, shoulder, upper back, lower back, arms, hips, legs), as well as how it feels for couples and sex.

COMFORT SUMMARY
Firmness is very subjective and greatly differs between two people. What's firm for you might be extremely soft for someone else.

Be cautious about reviews that make definitive claims about how you'll feel sleeping on a mattress.

On their site, Sapphire Sleep doesn't give much information.

Each model is a medium-firm (which is about a 6 out of 10). This is fine for all 3 sleep positions and is industry standard.

EDGE SUPPORT
• Edge support is likely moderately good on Sapphire Sleep's models.
• Their Thermic Cool-Phase Hybrid likely has the best edge support given it's firm coil base and additional latex foam insert in it's comfort layer.
• A lack of detailed information about foam densities and coil gauge/count make it difficult to make definitive claims about how good their edge support is.

Note: If a mattress uses low-quality materials, it might feel supportive at first, but break down quickly.

Inadequate edge support means less sleep surface (which is not desirable, especially if you sleep with a partner).

SIDE SLEEPERS
• Your shoulders, hips and torso must evenly distribute support if you sleep on your side. Otherwise concentrated pressure causes long term nerve and pain-related issues.
• It looks like Sapphire only has 1 comfort level, a medium-firm. You should be fine side-sleeping on a medium-firm.

BACK/STOMACH SLEEPERS
• When you sleep on your back & stomach, your biggest concern should be finding a mattress that keeps your hips from sinking too far in. This knocks your spine out of alignment.
• Sapphire Sleep has strong support while still incorporating a gentle cradling feel (since it's a medium-firm comfort leve). This ultimately makes it a good option for back and stomach sleepers.

Side Sleeping On Sapphire Sleep Mattress

Back & Stomach Sleeping On Sapphire Sleep Mattress

Construction & Design For Sapphire Sleep Mattress

Spring vs. Foam vs. Latex - Which Is Best For Me?

Here are a few facts about Sapphire Sleep mattress construction:

• Type - hybrid innerspring
• Design - euro-top and pillow-top
• Bed in a Box? - yes
• Height - 14.5"
• Weight (Queen) - 80 lbs

Their primary layers include:

• Cover - quilted pattern knit
• Comfort Layer - foam
• Transition Layer - foam
• Support Layer - pocketed coils
• Other Notable Specs - none

Note: A taller and heavier mattress typically (but not always) indicate better quality.

Height For Sapphire Sleep Mattress

Edge support for Sapphire Sleep Mattress

Motion Isolation For Sapphire Sleep Mattress

Support & Motion Isolation For Sapphire Sleep Mattress

Support refers to how long the W Hotel mattress lasts over a reasonable expectation of 7-10 years (average mattress lifespan).

Motion transfer refers to the amount of disturbance you'd experience from one side of the mattress to another. Motion transfer is important for couples, especially if your partner tosses & turns (most do).

EDGE SUPPORT

• Edge support is likely moderately good on Sapphire Sleep's models.
• Their Thermic Cool-Phase Hybrid likely has the best edge support given it's firm coil base and additional latex foam insert in it's comfort layer.
• A lack of detailed information about foam densities and coil gauge/count make it difficult to make definitive claims about how good their edge support is.

Note: If a mattress uses low-quality materials, it might feel supportive at first, but break down quickly.

Inadequate edge support means less sleep surface (which is not desirable, especially if you sleep with a partner).

MOTION TRANSFER

Motion transfer measures how much movement changes between sides of the bed. You'll need a motion-isolating mattress if you sleep with a partner who tosses and turns at night. Less motion means better sleep.

Sapphire Sleep's pocketed coils isolate motion relatively well. You can expect some small movement spikes when your partner moves, but they're absorbed quickly by top foam layer. We can only imagine this ever becoming an issue if you're a very light sleeper, otherwise it shouldn't be a problem.

Motion Isolation For Sapphire Sleep Mattress

Return Policy For Sapphire Sleep Mattress

Return Policy For Sapphire Sleep Mattress

Return Policy For Sapphire Sleep Mattress

There are several noteworthy considerations with the Sapphire Sleep return policy:

• during the first 101 nights of ownership, you can return Sapphire mattress for a full refund.

Exchange Policy For Sapphire Sleep Mattress

Return Policy For Sapphire Sleep Mattress

Warranty Policy For Sapphire Sleep Mattress

Return Policy For Sapphire Sleep Mattress

WARRANTY INFO

• 20-year warranty. 10 full and 10 pro-rated (splitting it up this way is fairly standard).
• covers workmanship and materials defects

EXCHANGE INFO

• there is no exchange policy information available.

Look for warranties that have at least a 15-year period with no unreasonable limitations or transporation fees.

Also, find a brand with an exchange policy that doesn't have exorbitant fees in case you need to switch firmnesses.

How much does Sapphire Sleep Mattress cost?

The Sapphire Sleep costs $1,749.00-$4,449 for their Queen size.

Keep in mind their prices change frequently during big holiday and sales periods.

Customer service for Sapphire Sleep Mattress

Is Sapphire Sleep Mattress An Eco-Friendly & Organic Brand?

Where Can I Buy Sapphire Sleep Mattress

You can buy Sapphire Sleep at the following locations:

• by several retailers, including BoxDrop

Where can I buy Sapphire Sleep Mattress

You can buy Sapphire Sleep at the following locations:

• by several retailers, including BoxDrop

Shipping Info for Sapphire Sleep Mattress

Final verdict for Sapphire Sleep Mattress

Return & Exchange Policy For Sapphire Sleep Mattress

Return Policy For Sapphire Sleep Mattress

There are several noteworthy considerations with the Sapphire Sleep return policy:

• during the first 101 nights of ownership, you can return Sapphire mattress for a full refund.

Which mattress Materials Should I look For?

Warranty & Exchange Policy for Sapphire Sleep Mattress

WARRANTY INFO

• 20-year warranty. 10 full and 10 pro-rated (splitting it up this way is fairly standard).
• covers workmanship and materials defects

EXCHANGE INFO

• there is no exchange policy information available.

Look for warranties that have at least a 15-year period with no unreasonable limitations or transporation fees.

Also, find a brand with an exchange policy that doesn't have exorbitant fees in case you need to switch firmnesses.

Online vs. In-Store

Warranty & Exchange Policy for Sapphire Sleep Mattress

WARRANTY INFO

• 20-year warranty. 10 full and 10 pro-rated (splitting it up this way is fairly standard).
• covers workmanship and materials defects

EXCHANGE INFO

• there is no exchange policy information available.

Look for warranties that have at least a 15-year period with no unreasonable limitations or transporation fees.

Also, find a brand with an exchange policy that doesn't have exorbitant fees in case you need to switch firmnesses.

3 Best Pocket Coil Mattresses

The Sapphire Sleep costs $1,749.00-$4,449 for their Queen size.

Keep in mind their prices change frequently during big holiday and sales periods.

Buy Or Skip Sapphire Sleep Mattress?

Are There Good Alternatives To Sapphire Sleep Mattress?

Alternatives To Sapphire Sleep Mattress

Absolutely, yes. There are incredible alternatives to Sapphire Sleep's mattress. Don't underestimate how confusing it is to find your ideal mattress.

Depending on your preferences, here are our 3 top alternatives:

1. The Saatva Classic is a durable innerspring hybrid that's very comfortable. They're great for people who like a little bounce but want support and value.

2. Loom & Leaf - We love Loom & Leaf because it has zero motion transfer and excellent pressure relief.

3. Zenhaven - 100% organic and natural Talalay latex. It's the best mattress money can buy. You should check out this mattress if you need a bed that has some bounce, but still fully envelops and supports your pressure points.

Our ultimate goal is very simple. Identify your perfect mattress and steer you in the right direction!

See Our #1 Researched Mattress in 2024

 High-quality, premium materials
 Excellent support/pressure relief
 Luxury hotel-feel at affordable price
See Price ›

Why you can trust Best 10 Mattress? We spend hours analyzing, compiling and fact-checking all up-to-date information online, so you can be sure you’re reading accurate and trustworthy information.

Editor's Note

• Sapphire Sleep sells mattresses online and at Boxdrop stores.
• They use temperature technology to keep you cool and comfortable at night.
• Their website has a bunch of models that range in price from $1040 to $4949.
• Sapphire Sleep models come in three different heights: 8", 10", and 12". Their construction is pretty standard, with 3" of gel memory foam resting on top of poly foams. Nothing stands out.
• Skip Sapphire Sleep and check out Loom & Leaf (by Saatva) instead. We recommend Loom & Leaf because of its high-density core and super-comfortable feel. The mattress fits your body perfectly, with its gel memory foam contouring to your sensitive pressure points, providing tremendous support. Saatva also has exceptional 24/7 customer service (arguably the best out of all brands) and generous policies. Check out Loom & Leaf, here.

Sapphire Sleep is a brand that sells a wide range of models that range from $1k - $5k. They offer a lot of options if you're a memory foam lover and do a good job using gel to create a strong temperature controlled sleep.

However we believe there are more premium and long-lasting alternatives worth investing in.

Our #1 alternative is Loom and Leaf. Loom and Leaf offers an unusually comfortable memory foam experience that you'd expect from the best hotels in the world.

You can check them out, here.

Consider Sapphire Sleep Mattress if

Pros

Pros

  • Decent mid-level option for adults
  • Standard but solid construction

Skip Sapphire Sleep Mattress if

Cons

Cons

Real Reviews For Sapphire Sleep Mattress

Here are several relevant and useful comments from buyers considering or have already purchased Sapphire Sleep Mattress.

• User 1: "When I would get off the mattress it pops back up but I can feel when I touch the mattress that it's still that red is there and soon as I lay down I sink right back into it and so I'm stuck with this $900 mattress that I cannot sleep on because this company will not stand behind their product they will not refund me I cannot get a hold of anyone in customer service"

Real Reviews For Sapphire Sleep Mattress

Here are several relevant and useful comments from buyers considering or have already purchased Sapphire Sleep Mattress.

• User 1: "When I would get off the mattress it pops back up but I can feel when I touch the mattress that it's still that red is there and soon as I lay down I sink right back into it and so I'm stuck with this $900 mattress that I cannot sleep on because this company will not stand behind their product they will not refund me I cannot get a hold of anyone in customer service"

Comfort, Feel & Firmness For Sapphire Sleep Mattress

COMFORT OVERVIEW
Comfort, feel and overall firmness for Sapphire Sleep mattress is extremely subjective.

Firmness isn't the only factor to consider when you're mattress shopping.

Choosing the right bed starts with figuring out how your body responds to lying at different angles.

It's important to understand how a mattress relieves pain and distributes pressure on your sensitive points (neck, shoulder, upper back, lower back, arms, hips, legs), as well as how it feels for couples and sex.

COMFORT SUMMARY
Firmness is very subjective and greatly differs between two people. What's firm for you might be extremely soft for someone else.

Be cautious about reviews that make definitive claims about how you'll feel sleeping on a mattress.

On their site, Sapphire Sleep doesn't give much information.

Each model is a medium-firm (which is about a 6 out of 10). This is fine for all 3 sleep positions and is industry standard.

EDGE SUPPORT
• Edge support is likely moderately good on Sapphire Sleep's models.
• Their Thermic Cool-Phase Hybrid likely has the best edge support given it's firm coil base and additional latex foam insert in it's comfort layer.
• A lack of detailed information about foam densities and coil gauge/count make it difficult to make definitive claims about how good their edge support is.

Note: If a mattress uses low-quality materials, it might feel supportive at first, but break down quickly.

Inadequate edge support means less sleep surface (which is not desirable, especially if you sleep with a partner).

SIDE SLEEPERS
• Your shoulders, hips and torso must evenly distribute support if you sleep on your side. Otherwise concentrated pressure causes long term nerve and pain-related issues.
• It looks like Sapphire only has 1 comfort level, a medium-firm. You should be fine side-sleeping on a medium-firm.

BACK/STOMACH SLEEPERS
• When you sleep on your back & stomach, your biggest concern should be finding a mattress that keeps your hips from sinking too far in. This knocks your spine out of alignment.
• Sapphire Sleep has strong support while still incorporating a gentle cradling feel (since it's a medium-firm comfort leve). This ultimately makes it a good option for back and stomach sleepers.

Side Sleeping On Sapphire Sleep Mattress

Back & Stomach Sleeping On Sapphire Sleep Mattress

Construction & Design For Sapphire Sleep Mattress

Construction & Materials For Sapphire Sleep Mattress

Here are a few facts about Sapphire Sleep mattress construction:

• Type - hybrid innerspring
• Design - euro-top and pillow-top
• Bed in a Box? - yes
• Height - 14.5"
• Weight (Queen) - 80 lbs

Their primary layers include:

• Cover - quilted pattern knit
• Comfort Layer - foam
• Transition Layer - foam
• Support Layer - pocketed coils
• Other Notable Specs - none

Note: A taller and heavier mattress typically (but not always) indicate better quality.

Height For Sapphire Sleep Mattress

Edge support for Sapphire Sleep Mattress

Motion Isolation For Sapphire Sleep Mattress

Support & Motion Isolation For Sapphire Sleep Mattress

Support refers to how long the W Hotel mattress lasts over a reasonable expectation of 7-10 years (average mattress lifespan).

Motion transfer refers to the amount of disturbance you'd experience from one side of the mattress to another. Motion transfer is important for couples, especially if your partner tosses & turns (most do).

EDGE SUPPORT

• Edge support is likely moderately good on Sapphire Sleep's models.
• Their Thermic Cool-Phase Hybrid likely has the best edge support given it's firm coil base and additional latex foam insert in it's comfort layer.
• A lack of detailed information about foam densities and coil gauge/count make it difficult to make definitive claims about how good their edge support is.

Note: If a mattress uses low-quality materials, it might feel supportive at first, but break down quickly.

Inadequate edge support means less sleep surface (which is not desirable, especially if you sleep with a partner).

MOTION TRANSFER

Motion transfer measures how much movement changes between sides of the bed. You'll need a motion-isolating mattress if you sleep with a partner who tosses and turns at night. Less motion means better sleep.

Sapphire Sleep's pocketed coils isolate motion relatively well. You can expect some small movement spikes when your partner moves, but they're absorbed quickly by top foam layer. We can only imagine this ever becoming an issue if you're a very light sleeper, otherwise it shouldn't be a problem.

Motion Isolation For Sapphire Sleep Mattress

Return Policy For Sapphire Sleep Mattress

Return Policy For Sapphire Sleep Mattress

Return Policy For Sapphire Sleep Mattress

There are several noteworthy considerations with the Sapphire Sleep return policy:

• during the first 101 nights of ownership, you can return Sapphire mattress for a full refund.

Exchange Policy For Sapphire Sleep Mattress

Return Policy For Sapphire Sleep Mattress

Warranty Policy For Sapphire Sleep Mattress

Return Policy For Sapphire Sleep Mattress

WARRANTY INFO

• 20-year warranty. 10 full and 10 pro-rated (splitting it up this way is fairly standard).
• covers workmanship and materials defects

EXCHANGE INFO

• there is no exchange policy information available.

Look for warranties that have at least a 15-year period with no unreasonable limitations or transporation fees.

Also, find a brand with an exchange policy that doesn't have exorbitant fees in case you need to switch firmnesses.

How much does Sapphire Sleep Mattress cost?

The Sapphire Sleep costs $1,749.00-$4,449 for their Queen size.

Keep in mind their prices change frequently during big holiday and sales periods.

Customer service for Sapphire Sleep Mattress

Is Sapphire Sleep Mattress An Eco-Friendly & Organic Brand?

Where Can I Buy Sapphire Sleep Mattress

You can buy Sapphire Sleep at the following locations:

• by several retailers, including BoxDrop

Where can I buy Sapphire Sleep Mattress

You can buy Sapphire Sleep at the following locations:

• by several retailers, including BoxDrop

Shipping Info for Sapphire Sleep Mattress

Final verdict for Sapphire Sleep Mattress

Return & Exchange Policy For Sapphire Sleep Mattress

Return Policy For Sapphire Sleep Mattress

There are several noteworthy considerations with the Sapphire Sleep return policy:

• during the first 101 nights of ownership, you can return Sapphire mattress for a full refund.

Warranty Policy For Sapphire Sleep Mattress

Warranty & Exchange Policy for Sapphire Sleep Mattress

WARRANTY INFO

• 20-year warranty. 10 full and 10 pro-rated (splitting it up this way is fairly standard).
• covers workmanship and materials defects

EXCHANGE INFO

• there is no exchange policy information available.

Look for warranties that have at least a 15-year period with no unreasonable limitations or transporation fees.

Also, find a brand with an exchange policy that doesn't have exorbitant fees in case you need to switch firmnesses.

Pricing For Sapphire Sleep Mattress

The Sapphire Sleep costs $1,749.00-$4,449 for their Queen size.

Keep in mind their prices change frequently during big holiday and sales periods.

Buy Or Skip Sapphire Sleep Mattress?

Are There Good Alternatives To Sapphire Sleep Mattress?

Alternatives To Sapphire Sleep Mattress

Absolutely, yes. There are incredible alternatives to Sapphire Sleep's mattress. Don't underestimate how confusing it is to find your ideal mattress.

Depending on your preferences, here are our 3 top alternatives:

1. The Saatva Classic is a durable innerspring hybrid that's very comfortable. They're great for people who like a little bounce but want support and value.

2. Loom & Leaf - We love Loom & Leaf because it has zero motion transfer and excellent pressure relief.

3. Zenhaven - 100% organic and natural Talalay latex. It's the best mattress money can buy. You should check out this mattress if you need a bed that has some bounce, but still fully envelops and supports your pressure points.

Our ultimate goal is very simple. Identify your perfect mattress and steer you in the right direction!

See Our #1 Researched Mattress in 2024

 High-quality, premium materials
 Excellent support/pressure relief
 Luxury hotel-feel at affordable price
See Price ›