Best10Mattress is supported by our readers. We may earn commission on purchases w/ our links.
Puffy Mattress Customer Service

Puffy Mattress Customer Service

Written by: Daniel Connell · Updated on: January 19, 2024
· Fact Checked

Facts You Can Trust

At Best 10 Mattress, we are committed to providing accurate information. Our fact-checking process ensures that:

1. Our writers research each topic using trustworthy sources, including academic journals, government data, and expert opinions.
2. We use online tools to verify statements against large databases of confirmed facts.
3. Our editors review every piece of content, examining citations and ensuring source credibility.

You can trust that anything we publish online has gone through this rigorous process. Providing truthful, well-supported information is at the core of our values.

See Our #1 Researched Mattress in 2024

✔ High-quality, premium materials
✔ Excellent support/pressure relief
✔ Luxury hotel-feel at affordable price
See Exclusive Deal

Key Takeaways

Puffy Mattress seems to have decent customer service.

Customer support is a crucial consideration when researching a new mattress. People don't expect to encounter an issue.

Puffy offers a live chat and has its phone number and email address listed on its site. However, they have limited working hours. Mattress brands should be available 24/7.

Several of our research findings suggest a negative customer experience with Puffy.
Customer support at Puffy is slow and unhelpful, according to online reviews. Avoiding this outcome should be your top priority.

The above reasons are why we recommend the Saatva Classic. They have generous customer support hours and incredibly friendly policies.

Is Puffy Customer Support Any Good?

Puffy seems to offer solid customer service.

Live chat is available, and they seem responsive.

Their phone number and email address are listed at the bottom of their website.

Note: When you have real problems and need to speak with someone immediately, their customer service will not suffice.

Pros
Pros
Pros
Pros
Pros
This is some text inside of a div block.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

This is some text inside of a div block.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

This is some text inside of a div block.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

This is some text inside of a div block.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

This is some text inside of a div block.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

What Is Puffy'S Customer Service Hours?

Puffy's customer service is available during the following hours:

• Monday to Friday: 6:30 AM - 8:00 PM (PST)
• Saturday to Sunday: 8:00 AM - 5:00 PM (PST)

A rotated mattress, much like rotated tires, typically wears more evenly and reduces indentions or support issues.

Does Puffy Have Customer Service Live Chat?

Puffy has a live chat feature for customer service.

Their working hours are:

• Monday to Friday: 6:30 AM - 8:00 PM (PST)
• Saturday to Sunday: 8:00 AM - 5:00 PM (PST)

Does Puffy Have A Customer Service Phone Number?

Puffy has a customer service phone number. You can reach them at +1 (800) 430-8380.

Real Puffy Customer Reviews

User 1: "I was unhappy with my mattress and it took me 10 days to hear back from the company regarding my return. When i finally did get a return email it just sent me to fill out a return form on their website, upon completeing the form i was informed i would be hearing from someone about picking up the mattress. It has been two weeks and i have heard nothing. I have called twice a day for two weeks and have not been able to reach a single live person. The mattress is just sitting in my house taking up space and I have no idea what to do with it. Strongly recommend not falling for their "101 night trial"

User 2: "I bought the Royal Mattress. The firmness of the mattress is comfortable. The problem is i am a hot sleeper, and the mattress retains heat. I did not have a single night of good sleep. When i emailed customer service i get a response they will reach out in 72 hrs it has been two month and is still pending. No phone calls can be done to customer service. I do not recommend it to anyone who wants to sleep cool."

We recommend considering a mattress from a reputable brand, like the Saatva Classic.

Saatva Classic is the #1 best-selling mattress in the US (for a reason!). 50K+ positive customer reviews.

The company is known for its accessibility, incredible customer service, and friendly policies.

About X

X is the Founder and Editor-in-Chief of NapLab.com. He has been featured in Fast Company, Reader's Digest, Business Insider, Realtor.com, Huffington Post, Washington Post, AskMen, and She Knows. X has personally tested over 268+ mattresses and hundreds of pillows, sheets, beds, and other sleep products.

See Our #1 Researched Mattress in 2024

✔ High-quality, premium materials
✔ Excellent support/pressure relief
✔ Luxury hotel-feel at affordable price
See Exclusive Deal

References

Puffy Mattress Customer Service

Why you can trust Best 10 Mattress? We spend hours analyzing, compiling and fact-checking all up-to-date information online, so you can be sure you’re reading accurate and trustworthy information.

Best 10’s Verdict

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare.

Pros

  • rthrthfwew wef wefwefw wefwefwefwef wefwef
  • etgerg
  • rthrth
  • rhrtr

Cons

  • rthrth wefw ef wef wefwef wef wefwef wef
  • etgerg
  • rthrth
  • rhrtr

Puffy Mattress seems to have decent customer service.

Customer support is a crucial consideration when researching a new mattress. People don't expect to encounter an issue.

Puffy offers a live chat and has its phone number and email address listed on its site. However, they have limited working hours. Mattress brands should be available 24/7.

Several of our research findings suggest a negative customer experience with Puffy.
Customer support at Puffy is slow and unhelpful, according to online reviews. Avoiding this outcome should be your top priority.

The above reasons are why we recommend the Saatva Classic. They have generous customer support hours and incredibly friendly policies.

Is Puffy Customer Support Any Good?

Puffy seems to offer solid customer service.

Live chat is available, and they seem responsive.

Their phone number and email address are listed at the bottom of their website.

Note: When you have real problems and need to speak with someone immediately, their customer service will not suffice.

What Is Puffy'S Customer Service Hours?

Puffy's customer service is available during the following hours:

• Monday to Friday: 6:30 AM - 8:00 PM (PST)
• Saturday to Sunday: 8:00 AM - 5:00 PM (PST)

Does Puffy Have Customer Service Live Chat?

Puffy has a live chat feature for customer service.

Their working hours are:

• Monday to Friday: 6:30 AM - 8:00 PM (PST)
• Saturday to Sunday: 8:00 AM - 5:00 PM (PST)

Does Puffy Have A Customer Service Phone Number?

Puffy has a customer service phone number. You can reach them at +1 (800) 430-8380.

Real Puffy Customer Reviews

User 1: "I was unhappy with my mattress and it took me 10 days to hear back from the company regarding my return. When i finally did get a return email it just sent me to fill out a return form on their website, upon completeing the form i was informed i would be hearing from someone about picking up the mattress. It has been two weeks and i have heard nothing. I have called twice a day for two weeks and have not been able to reach a single live person. The mattress is just sitting in my house taking up space and I have no idea what to do with it. Strongly recommend not falling for their "101 night trial"

User 2: "I bought the Royal Mattress. The firmness of the mattress is comfortable. The problem is i am a hot sleeper, and the mattress retains heat. I did not have a single night of good sleep. When i emailed customer service i get a response they will reach out in 72 hrs it has been two month and is still pending. No phone calls can be done to customer service. I do not recommend it to anyone who wants to sleep cool."

We recommend considering a mattress from a reputable brand, like the Saatva Classic.

Saatva Classic is the #1 best-selling mattress in the US (for a reason!). 50K+ positive customer reviews.

The company is known for its accessibility, incredible customer service, and friendly policies.