Casper Customer Service

Casper has decent customer service.

Customer support is a crucial consideration when researching a new mattress. People don't expect to encounter an issue.

Casper offers a livechat and you can find their phone number on the bottom of their site.

However, they have limited customer service working hours and no email address listed on their website.

Mattress brands should be available 24/7.

Several of our research findings suggest a negative customer experience with Casper.

Casper's customer support team was slow and practically non-existent according to online users.

Avoiding this outcome is your top priority.

The above reasons are why we recommend the Saatva Classic. They have generous customer support hours and incredibly friendly policies.

Customer service at Casper is average.

Livechat is available, and they seem responsive.

Their phone number is at the bottom of their website.

However, their email address is nowhere to be found.

Customer service hours at Casper are:

• Monday - Friday: 9AM - 9PM EST
• Saturday -Sunday: 9AM - 6PM EST

Casper offers live chat customer service.

They are open on the following hours:

Monday - Friday: 9AM - 9PM EST
Saturday - Sunday: 9AM - 6PM EST

Casper's customer service number is +1 888 498 0003.

Negative reviews about their customer service are a potential reality to expect if you buy from Casper.

Here are 2 online reviews from real users:

User 1: "The linen sheets were beautiful when they arrived, but were ruined within 2 years of use, and the company offered absolutely no customer service. They even let me know that they removed the product from sale because of concerns, but still did nothing to make this right with consumers. They clearly have no faith in the longevity of their own products. Shocked by the lack of faith in their own product, and terrible customer service. They've just proven why customers should shop at big box stores instead of with them."

User 2: "If anyone is considering buying a mattress from Casper please DO NOT until you read this. We placed an order on Nov 20, 2020, and still have not received our order. In fact we paid for our mattress in advance. Casper has provided ZERO customer service follow through. At this point we still do not know the status of our order. Never as a businessman and consumer have I been so offended by a manufacturers mistreatment of a customer."

The reviews above are strong indications that you should avoid Casper.

We recommend considering a mattress from a reputable brand, like the Saatva Classic.

Saatva Classic is the #1 best-selling mattress in the US (for a reason!). 50K+ positive customer reviews.

The company is known for its accessibility, incredible customer service, and friendly policies.