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Casper Customer Service

Casper Customer Service

Written by: Daniel Connell · Updated on: January 19, 2024

Key Takeaways

If you need help with your Casper mattress, our customer service team is here 24/7 at 888-498-0003. Whether you have questions about your order, need product support, or want to make a warranty claim, we're here to help.

We offer a 100-night trial period for our mattresses, so you can exchange it for a different model or get a full refund if you're not satisfied. Financing options through Affirm are also available for purchasing a Casper mattress, with flexible payment plans and rates starting at 0% APR.

To check the status of your Casper order, refer to your shipping confirmation email or log in to your Casper.com account for tracking information. If you need to initiate a return, contact us by phone or email. Returns are arranged through local charities or recycling partners, and refunds are credited back to the original payment method within two weeks of receiving the returned mattress.

Caring for your Casper mattress involves regular vacuuming, spot cleaning with mild detergent, using baking soda to eliminate odors, rotating the mattress every 3-6 months, and using a high-quality mattress protector. If you encounter any issues or have questions about your mattress, don't hesitate to reach out to our customer service for prompt and personalized assistance.

What Should I Do If My Casper Mattress Develops A Defect During The Warranty Period?

If your Casper mattress develops a defect during the warranty period, contact Casper's customer service team. They offer a 10-year limited warranty covering defects in materials and workmanship, such as sagging, cracks, and cover or zipper issues. However, normal wear and tear, misuse, and improper maintenance are not covered.

The warranty is only valid for the original purchaser and cannot be transferred. To file a claim, contact Casper's customer service team by phone or email, providing a detailed description and photos if possible. Based on the circumstances, they may offer a replacement or repair. Cash refunds are not available, and customers are responsible for shipping costs.

To maintain your mattress and avoid voiding the warranty, rotate it every 3-6 months, use a breathable protector, and avoid excessive bending or folding. Purchase from an authorized seller and keep the mattress tag intact. Read the terms and conditions and follow the care instructions provided by Casper.

If you have any questions or issues, don't hesitate to reach out to Casper's customer service team for assistance. They'll help you resolve any problems and ensure your mattress provides the best sleep experience.

What Is The Best Way To Contact Casper Customer Service?

If you need to contact Casper customer service, there are several options available to you. Our support team is ready to assist you 24/7, so you can choose the method that suits you best.

For immediate help, call Casper customer service at 888-498-0003. This contact center is staffed with knowledgeable representatives who can answer your questions and resolve your concerns quickly.

If you prefer to communicate via email, send a message to support@casper.com. Make sure to include all relevant information about your issue, such as your order number or product details, to help us assist you more efficiently.

For a real-time chat experience, access live chat customer service on the Casper website by clicking on the chat bubble in the bottom right-hand corner. Our representatives are available to help you with any questions or concerns you may have.

If you're active on social media, you can also contact Casper through our Twitter and Facebook pages. Our team is always ready to help you with any issues or inquiries you may have.

No matter which method you choose, our customer service team is dedicated to providing you with top-notch support and ensuring your satisfaction.

A rotated mattress, much like rotated tires, typically wears more evenly and reduces indentions or support issues.

What Is Covered Under Casper'S Mattress Warranty?

If you need a new mattress but have a low credit score, don't worry. There are several options available to help you finance your purchase.

First, consider lease-to-own programs offered by mattress retailers like Mattress Firm and Metro Mattress. These programs usually don't require a strong credit score for approval, making them a great option for those with less than perfect credit.

Another option is to explore store-specific financing options available at many mattress stores. These plans are often tailored to meet the needs of customers with low credit scores, offering flexible payment plans and competitive interest rates.

For a more modern approach, try using "buy now, pay later" apps like Afterpay and Klarna. These apps allow you to finance your mattress purchase without a credit check, making them an excellent choice for those with poor credit.

Lastly, rent-to-own mattress options are available through companies like American First Finance and Leaseville. These programs enable customers with bad or no credit to lease a mattress and eventually own it after making all scheduled payments.

Remember to research the terms and conditions, interest rates, and any potential fees associated with the plan before deciding on a financing option. This will help you make an informed decision and ensure you're getting the best possible deal for your new mattress.

What Are The Hours For Casper Customer Service Phone Support?

Casper offers round-the-clock support to address your needs whenever they arise. The dedicated team can be reached day or night at 888-498-0003 to assist with products, orders, and the care of items in your home. Understanding that comfortable sleep knows no schedule, Casper provides consistent phone guidance 24/7 so you need not lose rest over minor queries.

Whether contacting them before dawn with a question that arose in a dream or chatting preferences well after sunset, dedicated representatives ensure all customers receive courteous help. Finding the right balance of support and independence appeals to modern priorities. Casper grants self-reliance through straightforward online tools but reminds that living spaces evolve, so round-the-clock access exists for changes, clarification, or concerns that might disrupt rest.

The team recognizes bedroom products as personalized purchases requiring customized care. Through consistent availability, they enable matching sleep cycles to life's natural rhythms while providing guidance to make each nightly retreat more relaxing. Casper aims to keep matters of the mattress and beyond from ever disturbing sleep, so customers needing assistance need only dial 888-498-0003.

Representatives handle minor to major needs promptly yet politely, from strategic sleepers dreaming of a new design to those with damaged or missing items unsure where to start.

How Long Does It Take To Receive A Refund After Returning A Casper Mattress?

If you're concerned about how long it takes to receive a refund after returning a Casper mattress, rest assured that the process begins as soon as the product arrives at Casper's facility. During the 100-night trial period, you can return the mattress if you're not satisfied with it, but Casper asks that you give the mattress a 30-night try before initiating a return.

To start the return process, simply contact Casper's customer service team via email or phone. Once the return is processed, Casper will arrange for a pickup through a local charity or recycling partner. You don't need to pack the mattress back into its original box, as Casper takes care of that.

The refund will be processed and credited back to the original payment method within two weeks. However, if a promotional coupon or gift code was used when purchasing the mattress, the dollar value of the offer code will not be reimbursed in the refund. Additionally, Casper does not refund any shipping costs or fees.

If you purchased the Casper mattress from a third-party retailer, you must adhere to their return policy instead of Casper's. In this case, the company handles the pickup and refunds the full purchase price within two weeks of receiving the returned mattress.

For a smooth and hassle-free return process, don't hesitate to contact Casper's customer service team for any questions or concerns you may have. They're here to help you throughout the entire process and ensure you receive your refund promptly.

How Do I Initiate A Return On My Casper Mattress Or Other Product?

Initiating a Return on Your Casper Mattress or Other Product

If you're not happy with your Casper mattress or any other product, you can initiate a return within the 100-night trial period. Casper's customer service team is here to help you through the process.

To start a mattress return, simply reach out to Casper's customer service via phone or email. They'll guide you through the process and explain the requirements for a successful return.

Once your return is approved, Casper will arrange for a pickup of your mattress through a local charity or recycling partner. Your refund will be issued to your original form of payment, which may take about two to three weeks to complete.

For smaller items like sheets, pillows, or dog beds, you can initiate a return by visiting the Casper Return Center page. You'll need to print a prepaid shipping label, pack the item in a box, attach the return label to the box, and drop off the box at UPS.

Before returning any item, make sure it's in a donatable condition. Casper reserves the right to refuse the return if the item doesn't meet these conditions.

There are some exceptions to Casper's return policy. If you purchased a Casper mattress from a third-party retailer, you'll need to follow their return policy instead. Casper does not allow any mattress returns after 100 days. Defective mattresses may be eligible for exchange under Casper's 10-year limited warranty. Shipping costs or fees are not refunded by Casper. Lastly, customers are allowed to return a maximum of two items of the same product type.

For the most accurate and up-to-date information, check Casper's website or contact their customer service team. They're always ready to assist you with any questions or concerns you may have.

How Do I Clean And Care For My Casper Mattress?

Casper offers 0% APR financing for their mattresses, allowing customers to pay over a period of 3, 6, 12, 18, or 24 months without accruing interest charges. To be eligible, customers must have a good credit score, be US residents with a US mailing address, and have a steady income source to make monthly payments. Casper uses Affirm, a third-party finance company, to approve loans.

To apply, add the desired mattress and accessories to the cart and select "Pay Over Time with Affirm" at checkout. Customers will need to fill in basic information like name, address, and employment details for the application review.

Before deciding, fully understand the financing agreement's terms and conditions. If your current mattress is older than 8-10 years, it may be time to invest in a new one regardless of financing options. Older mattresses can impact sleep quality and overall health.

Consider your budget and financial situation before choosing a financing plan. This ensures you make the best decision for your needs and financial well-being.

Does Casper Offer 0% Apr Financing For Their Mattresses? If So, What Is The Eligibility And Terms?

Casper offers 0% APR financing for their mattresses, allowing customers to pay over a period of 3, 6, 12, 18, or 24 months without accruing interest charges. To be eligible, customers must have a good credit score, be US residents with a US mailing address, and have a steady income source to make monthly payments. Casper uses Affirm, a third-party finance company, to approve loans.

To apply, add the desired mattress and accessories to the cart and select "Pay Over Time with Affirm" at checkout. Customers will need to fill in basic information like name, address, and employment details for the application review.

Before deciding, fully understand the financing agreement's terms and conditions. If your current mattress is older than 8-10 years, it may be time to invest in a new one regardless of financing options. Older mattresses can impact sleep quality and overall health.

Consider your budget and financial situation before choosing a financing plan. This ensures you make the best decision for your needs and financial well-being.

Can Someone Else Return A Costco Mattress For Me If I'M Unable To Take It Back Myself?

Costco has a very generous return policy that includes mattresses. You can return a mattress at any time for any reason. All you need is the Costco membership card used for the purchase.

If someone else is returning the mattress for you, they need to present the membership card. However, if the person returning the mattress is listed on your membership, they can make the return on your behalf. For example, if you and your spouse are under the same membership, your spouse can return items you bought.

If you bought the mattress in-store, bring the mattress, membership card, and original receipt (although you don't necessarily need it). Go to the returns counter at any Costco Warehouse location and request a refund.

If you bought the mattress online, initiate the return process on the Costco website. Log in to your Costco.com account, select "Orders & Returns", click "Return Items" next to the order, and follow the prompts. Costco even offers pick-up services for larger items like mattresses.

Remember to use the return policy responsibly and only when necessary. Store managers may scrutinize you if they suspect you're taking advantage of the policy, and it could even result in membership revocation. Returning a mattress after 5-6 years of use may also result in membership revocation.

Can Crushing Bed Bugs Cause Them To Spread Pathogens Or Bacteria?

Crushing bed bugs may seem like a quick and easy way to eliminate them, but it could potentially cause more harm than good. You might be wondering if this act could lead to the spread of pathogens or bacteria. The answer is no, crushing bed bugs does not cause them to spread pathogens or bacteria.

While bed bugs have been found to carry pathogens on their bodies, there is no evidence that they can transmit infectious diseases to humans. Bed bugs are not known to spread disease or transmit any known disease agents to humans. So, crushing them won't result in the spread of any illnesses.

However, squishing bed bugs can actually spread them further due to the release of their insides, creating an unpleasant odor that deters other bed bugs from staying in the area. This means that instead of eliminating the infestation, you might be inadvertently pushing the bed bugs to other parts of your home.

Additionally, squishing bed bugs won't solve the bed bug problem and can actually worsen it by spreading their eggs and scattering them to other areas of the home. This makes it even more challenging to get rid of the infestation, as the eggs can hatch and produce more bed bugs over time.

In short, crushing bed bugs does not cause them to spread pathogens or bacteria. However, it can spread bed bug eggs and create an unpleasant odor that may push the remaining bed bugs to other parts of your home. The best course of action is to use professional pest control methods to effectively eliminate bed bugs and prevent their return.

About X

X is the Founder and Editor-in-Chief of NapLab.com. He has been featured in Fast Company, Reader's Digest, Business Insider, Realtor.com, Huffington Post, Washington Post, AskMen, and She Knows. X has personally tested over 268+ mattresses and hundreds of pillows, sheets, beds, and other sleep products.

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References

Casper Customer Service

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If you need help with your Casper mattress, our customer service team is here 24/7 at 888-498-0003. Whether you have questions about your order, need product support, or want to make a warranty claim, we're here to help.

We offer a 100-night trial period for our mattresses, so you can exchange it for a different model or get a full refund if you're not satisfied. Financing options through Affirm are also available for purchasing a Casper mattress, with flexible payment plans and rates starting at 0% APR.

To check the status of your Casper order, refer to your shipping confirmation email or log in to your Casper.com account for tracking information. If you need to initiate a return, contact us by phone or email. Returns are arranged through local charities or recycling partners, and refunds are credited back to the original payment method within two weeks of receiving the returned mattress.

Caring for your Casper mattress involves regular vacuuming, spot cleaning with mild detergent, using baking soda to eliminate odors, rotating the mattress every 3-6 months, and using a high-quality mattress protector. If you encounter any issues or have questions about your mattress, don't hesitate to reach out to our customer service for prompt and personalized assistance.

What Should I Do If My Casper Mattress Develops A Defect During The Warranty Period?

If your Casper mattress develops a defect during the warranty period, contact Casper's customer service team. They offer a 10-year limited warranty covering defects in materials and workmanship, such as sagging, cracks, and cover or zipper issues. However, normal wear and tear, misuse, and improper maintenance are not covered.

The warranty is only valid for the original purchaser and cannot be transferred. To file a claim, contact Casper's customer service team by phone or email, providing a detailed description and photos if possible. Based on the circumstances, they may offer a replacement or repair. Cash refunds are not available, and customers are responsible for shipping costs.

To maintain your mattress and avoid voiding the warranty, rotate it every 3-6 months, use a breathable protector, and avoid excessive bending or folding. Purchase from an authorized seller and keep the mattress tag intact. Read the terms and conditions and follow the care instructions provided by Casper.

If you have any questions or issues, don't hesitate to reach out to Casper's customer service team for assistance. They'll help you resolve any problems and ensure your mattress provides the best sleep experience.

What Is The Best Way To Contact Casper Customer Service?

If you need to contact Casper customer service, there are several options available to you. Our support team is ready to assist you 24/7, so you can choose the method that suits you best.

For immediate help, call Casper customer service at 888-498-0003. This contact center is staffed with knowledgeable representatives who can answer your questions and resolve your concerns quickly.

If you prefer to communicate via email, send a message to support@casper.com. Make sure to include all relevant information about your issue, such as your order number or product details, to help us assist you more efficiently.

For a real-time chat experience, access live chat customer service on the Casper website by clicking on the chat bubble in the bottom right-hand corner. Our representatives are available to help you with any questions or concerns you may have.

If you're active on social media, you can also contact Casper through our Twitter and Facebook pages. Our team is always ready to help you with any issues or inquiries you may have.

No matter which method you choose, our customer service team is dedicated to providing you with top-notch support and ensuring your satisfaction.

What Is Covered Under Casper'S Mattress Warranty?

If you need a new mattress but have a low credit score, don't worry. There are several options available to help you finance your purchase.

First, consider lease-to-own programs offered by mattress retailers like Mattress Firm and Metro Mattress. These programs usually don't require a strong credit score for approval, making them a great option for those with less than perfect credit.

Another option is to explore store-specific financing options available at many mattress stores. These plans are often tailored to meet the needs of customers with low credit scores, offering flexible payment plans and competitive interest rates.

For a more modern approach, try using "buy now, pay later" apps like Afterpay and Klarna. These apps allow you to finance your mattress purchase without a credit check, making them an excellent choice for those with poor credit.

Lastly, rent-to-own mattress options are available through companies like American First Finance and Leaseville. These programs enable customers with bad or no credit to lease a mattress and eventually own it after making all scheduled payments.

Remember to research the terms and conditions, interest rates, and any potential fees associated with the plan before deciding on a financing option. This will help you make an informed decision and ensure you're getting the best possible deal for your new mattress.

What Are The Hours For Casper Customer Service Phone Support?

Casper offers round-the-clock support to address your needs whenever they arise. The dedicated team can be reached day or night at 888-498-0003 to assist with products, orders, and the care of items in your home. Understanding that comfortable sleep knows no schedule, Casper provides consistent phone guidance 24/7 so you need not lose rest over minor queries.

Whether contacting them before dawn with a question that arose in a dream or chatting preferences well after sunset, dedicated representatives ensure all customers receive courteous help. Finding the right balance of support and independence appeals to modern priorities. Casper grants self-reliance through straightforward online tools but reminds that living spaces evolve, so round-the-clock access exists for changes, clarification, or concerns that might disrupt rest.

The team recognizes bedroom products as personalized purchases requiring customized care. Through consistent availability, they enable matching sleep cycles to life's natural rhythms while providing guidance to make each nightly retreat more relaxing. Casper aims to keep matters of the mattress and beyond from ever disturbing sleep, so customers needing assistance need only dial 888-498-0003.

Representatives handle minor to major needs promptly yet politely, from strategic sleepers dreaming of a new design to those with damaged or missing items unsure where to start.

How Long Does It Take To Receive A Refund After Returning A Casper Mattress?

If you're concerned about how long it takes to receive a refund after returning a Casper mattress, rest assured that the process begins as soon as the product arrives at Casper's facility. During the 100-night trial period, you can return the mattress if you're not satisfied with it, but Casper asks that you give the mattress a 30-night try before initiating a return.

To start the return process, simply contact Casper's customer service team via email or phone. Once the return is processed, Casper will arrange for a pickup through a local charity or recycling partner. You don't need to pack the mattress back into its original box, as Casper takes care of that.

The refund will be processed and credited back to the original payment method within two weeks. However, if a promotional coupon or gift code was used when purchasing the mattress, the dollar value of the offer code will not be reimbursed in the refund. Additionally, Casper does not refund any shipping costs or fees.

If you purchased the Casper mattress from a third-party retailer, you must adhere to their return policy instead of Casper's. In this case, the company handles the pickup and refunds the full purchase price within two weeks of receiving the returned mattress.

For a smooth and hassle-free return process, don't hesitate to contact Casper's customer service team for any questions or concerns you may have. They're here to help you throughout the entire process and ensure you receive your refund promptly.

How Do I Initiate A Return On My Casper Mattress Or Other Product?

Initiating a Return on Your Casper Mattress or Other Product

If you're not happy with your Casper mattress or any other product, you can initiate a return within the 100-night trial period. Casper's customer service team is here to help you through the process.

To start a mattress return, simply reach out to Casper's customer service via phone or email. They'll guide you through the process and explain the requirements for a successful return.

Once your return is approved, Casper will arrange for a pickup of your mattress through a local charity or recycling partner. Your refund will be issued to your original form of payment, which may take about two to three weeks to complete.

For smaller items like sheets, pillows, or dog beds, you can initiate a return by visiting the Casper Return Center page. You'll need to print a prepaid shipping label, pack the item in a box, attach the return label to the box, and drop off the box at UPS.

Before returning any item, make sure it's in a donatable condition. Casper reserves the right to refuse the return if the item doesn't meet these conditions.

There are some exceptions to Casper's return policy. If you purchased a Casper mattress from a third-party retailer, you'll need to follow their return policy instead. Casper does not allow any mattress returns after 100 days. Defective mattresses may be eligible for exchange under Casper's 10-year limited warranty. Shipping costs or fees are not refunded by Casper. Lastly, customers are allowed to return a maximum of two items of the same product type.

For the most accurate and up-to-date information, check Casper's website or contact their customer service team. They're always ready to assist you with any questions or concerns you may have.

How Do I Clean And Care For My Casper Mattress?

To keep your Casper mattress in top shape, follow these simple steps for cleaning and care. First, vacuum the mattress regularly to remove dust, dead skin cells, and debris. This helps maintain its breathability. For spot cleaning, treat stains promptly with a clean cloth and mild detergent mixed with water. Avoid soaking the mattress and make sure it dries completely before use.

Baking soda can help deodorize your mattress. Sprinkle it on the surface, let it sit for 30 minutes, then vacuum it away. Airing out the mattress occasionally also helps reduce moisture and prevent mold and mildew growth. Remove bedding and let it breathe for a few hours. Rotate the mattress every 3-6 months to ensure even wear and prevent sagging.

A high-quality mattress protector can protect against spills, stains, and dust mites. Wash bedding regularly, including sheets, pillowcases, and mattress covers, to prevent dirt, sweat, and allergen buildup. Always follow the manufacturer's care instructions and warranty documentation for specific cleaning methods. If you have questions or concerns, consult with the manufacturer or a professional cleaning service. By following these tips, you'll keep your Casper mattress clean and comfortable for years to come.

Does Casper Offer 0% Apr Financing For Their Mattresses? If So, What Is The Eligibility And Terms?

Casper offers 0% APR financing for their mattresses, allowing customers to pay over a period of 3, 6, 12, 18, or 24 months without accruing interest charges. To be eligible, customers must have a good credit score, be US residents with a US mailing address, and have a steady income source to make monthly payments. Casper uses Affirm, a third-party finance company, to approve loans.

To apply, add the desired mattress and accessories to the cart and select "Pay Over Time with Affirm" at checkout. Customers will need to fill in basic information like name, address, and employment details for the application review.

Before deciding, fully understand the financing agreement's terms and conditions. If your current mattress is older than 8-10 years, it may be time to invest in a new one regardless of financing options. Older mattresses can impact sleep quality and overall health.

Consider your budget and financial situation before choosing a financing plan. This ensures you make the best decision for your needs and financial well-being.

Can Someone Else Return A Costco Mattress For Me If I'M Unable To Take It Back Myself?

Costco has a very generous return policy that includes mattresses. You can return a mattress at any time for any reason. All you need is the Costco membership card used for the purchase.

If someone else is returning the mattress for you, they need to present the membership card. However, if the person returning the mattress is listed on your membership, they can make the return on your behalf. For example, if you and your spouse are under the same membership, your spouse can return items you bought.

If you bought the mattress in-store, bring the mattress, membership card, and original receipt (although you don't necessarily need it). Go to the returns counter at any Costco Warehouse location and request a refund.

If you bought the mattress online, initiate the return process on the Costco website. Log in to your Costco.com account, select "Orders & Returns", click "Return Items" next to the order, and follow the prompts. Costco even offers pick-up services for larger items like mattresses.

Remember to use the return policy responsibly and only when necessary. Store managers may scrutinize you if they suspect you're taking advantage of the policy, and it could even result in membership revocation. Returning a mattress after 5-6 years of use may also result in membership revocation.

Can Crushing Bed Bugs Cause Them To Spread Pathogens Or Bacteria?

Crushing bed bugs may seem like a quick and easy way to eliminate them, but it could potentially cause more harm than good. You might be wondering if this act could lead to the spread of pathogens or bacteria. The answer is no, crushing bed bugs does not cause them to spread pathogens or bacteria.

While bed bugs have been found to carry pathogens on their bodies, there is no evidence that they can transmit infectious diseases to humans. Bed bugs are not known to spread disease or transmit any known disease agents to humans. So, crushing them won't result in the spread of any illnesses.

However, squishing bed bugs can actually spread them further due to the release of their insides, creating an unpleasant odor that deters other bed bugs from staying in the area. This means that instead of eliminating the infestation, you might be inadvertently pushing the bed bugs to other parts of your home.

Additionally, squishing bed bugs won't solve the bed bug problem and can actually worsen it by spreading their eggs and scattering them to other areas of the home. This makes it even more challenging to get rid of the infestation, as the eggs can hatch and produce more bed bugs over time.

In short, crushing bed bugs does not cause them to spread pathogens or bacteria. However, it can spread bed bug eggs and create an unpleasant odor that may push the remaining bed bugs to other parts of your home. The best course of action is to use professional pest control methods to effectively eliminate bed bugs and prevent their return.