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Wayfair Mattress Return Policy

Wayfair Mattress Return Policy

Maltisa Driker
Contributing Writer
‍Updated on: January 19, 2024
   ·   Fact Checked
Fact Checked by

Maltisa Driker

Contributing Writer

Maltisa Driker is a fact-checker and researcher who has worked in the custom hoe building industry in sales, marketing, and design.

Learn more about B10M Editorial Process

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Key Takeaways

If you're curious about the Wayfair mattress return policy, you'll be happy to know that they offer a 100-night trial for regular mattresses, with one return or exchange allowed per order. Returns are accepted until January 31 during the holiday season, with careful repackaging required. Wayfair provides free pickup and return shipping for damaged or defective mattresses that are returned within 30 days of delivery. To start a return, simply contact Wayfair's customer service team, and refunds can be issued as store credit or back to the original payment method. The mattress must be in its original condition to be eligible for a refund, which can take 5-7 days to process.

During the 100-night trial period, free returns or exchanges are allowed within that timeframe, with at least 30 nights of use required. If you have any questions about the process or any specific exceptions or exclusions to the Wayfair mattress return policy, don't hesitate to reach out to customer service for assistance. It's important to note that the mattress must be purchased directly from Wayfair, unused, undamaged, and not included in certain exclusions in order to be eligible for return. The refund process is typically quick, with refunds processed within 1-2 weeks once the return is initiated.

Are There Any Exceptions Or Exclusions To The Wayfair Mattress Return Policy?

The Wayfair mattress return policy offers a 100-night free trial, allowing customers to test out their mattress and return or exchange it if they're not satisfied. However, there are some exceptions and exclusions to this policy.

Firstly, certain types of mattresses are not eligible for the 100-night trial. These include mattress toppers, crib mattresses, air mattresses, and clearance or open-box mattresses. For these excluded products, a standard 30-day return policy applies, and customers are responsible for return shipping costs.

Secondly, each order allows for only one return or exchange of a mattress. This means that if you've already returned or exchanged a mattress from your order, you won't be able to do so again.

Lastly, returned mattresses must be in original condition with no signs of use or damage. If the mattress is found to be damaged or used, you may be subject to a restocking fee.

In terms of the refund process, it can take 5-7 days to process a refund for returned mattresses, but it can take up to 2 weeks. Refunds can be issued as store credit or back to the original payment method. Return shipping fees may be deducted from the refund amount.

To initiate the return or exchange process, contact Wayfair's customer service team. They will guide you through the process and provide free pickup and return shipping for the mattress. Remember to familiarize yourself with the policy's exceptions and exclusions to avoid any surprises.

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Are There Any Special Considerations For Returning A Mattress During The Holiday Season Under The Wayfair Mattress Return Policy?

Yes, there are special considerations you need to be aware of.

Firstly, Wayfair extends their holiday return period from November 1st to December 31st, allowing customers to return mattresses purchased during this time until January 31st. However, it's crucial to note that mattresses have a separate 100-night trial period for returns and exchanges.

To ensure a hassle-free return process, make sure to repackage your mattress in the original box and seal it tightly. Schedule a free pick-up from Wayfair for large items like mattresses, as they can be difficult to ship on your own. During the holidays, customer service may be busier, so be prepared for longer wait times and allow extra time for return processing.

If you expect a refund, follow up if it takes longer than two weeks. Before accepting delivery, inspect the mattress for any damage, and if found, refuse delivery and contact Wayfair immediately for a replacement. If no quality issues are present, wait to initiate a return until you've fully tested out the mattress within the 100-night trial period. Give your body time to adjust to the new mattress before deciding to return it. Lastly, if returning after the holidays, contact Wayfair as soon as possible for prompt pick-up and refund. Remember, don't wait until January 31st to initiate the return process.

A rotated mattress, much like rotated tires, typically wears more evenly and reduces indentions or support issues.

How Does The 100-Night Trial Work Under The Wayfair Mattress Return Policy?

Using Vaseline to prevent bed bug bites has its limitations. Firstly, Vaseline does not repel or kill bed bugs, so it cannot eliminate the infestation. It may only temporarily prevent bed bugs from reaching you, but they can find alternative ways to get to you, such as climbing up walls and dropping from the ceiling. Applying Vaseline to specific areas may not be enough to protect you completely.

Secondly, Vaseline is not a long-term solution for bed bug infestations. While it may provide temporary relief, it won't address the root cause of the problem or eliminate bed bugs from your home. In fact, using Vaseline can be messy and may not be practical for all areas of your home, making it an impractical solution for large-scale infestations.

Lastly, relying solely on Vaseline is not a standalone solution for bed bug infestations. It should be used in conjunction with other treatment methods, such as vacuuming, steam cleaning, and professional extermination services. This is because bed bugs are resilient creatures that can adapt to various conditions, making it difficult to completely eradicate them with just one method.

Using Vaseline for bed bug prevention is not the most effective solution. It's essential to use it in combination with other treatment methods to successfully eliminate bed bugs from your home.

How Does The Wayfair Mattress Return Policy Handle Damaged Or Defective Mattresses?

When it comes to the Wayfair mattress return policy, handling damaged or defective mattresses is a seamless process. Firstly, Wayfair offers a 100-night risk-free trial on most mattresses, which means you can return or exchange the mattress if you're not satisfied with it. However, if your mattress is damaged or defective, you need to act fast. You have 30 days from the delivery date to report any damage or defects to Wayfair.

To initiate the return process for a damaged mattress, you'll need to contact Wayfair's customer service team and explain the issue. They may request photos of the damage to assess the situation. Once Wayfair approves your return, they'll arrange for free pickup and return shipping of the damaged mattress. You won't have to pay any shipping fees for this process.

After receiving and inspecting the mattress, Wayfair will issue a full refund. This refund is typically processed within 3-5 business days after Wayfair receives the returned mattress. If the damage occurred during shipping, Wayfair will send a replacement mattress at no additional cost to you.

However, if the damage occurred after delivery, Wayfair may offer a partial refund depending on the extent of the damage. It's essential to note that mattress toppers, crib mattresses, air mattresses, open box mattresses, and clearance mattresses are excluded from the 100-night trial and 30-day damage return policy.

Wayfair's mattress return policy is designed to ensure customer satisfaction and handle any issues related to damaged or defective mattresses efficiently. By following the guidelines and reporting any damage within the specified timeframe, you can rest assured that Wayfair will take care of the return process and provide you with a satisfactory resolution.

How Does The Wayfair Mattress Return Policy Handle Large Or Bulky Mattresses?

When it comes to the Wayfair mattress return policy, handling large or bulky mattresses is a breeze. Wayfair understands that returning a mattress can be a daunting task, especially when it comes to large sizes like king and California king. That's why they offer free returns on all mattress sizes, including twin, full, queen, king, and California king.

For those with bulky mattresses, Wayfair goes above and beyond to make the process as easy as possible. They arrange free pickups for returns, so customers don't have to worry about repackaging or shipping the mattress themselves. Instead, Wayfair contracts with delivery partners who will come to pick up the mattress from the customer's home and handle the shipping back to Wayfair.

Upon pickup, the delivery partner will inspect the mattress and provide documentation on its condition. They may even take photos to ensure everything is in order. To initiate a return, customers must provide the original order information and proof of purchase. Wayfair will then send prepaid return shipping labels to make the process even more convenient.

If the mattress is in new, unused condition with no damage, the return will be accepted, and a refund will be issued once the mattress is received by Wayfair. However, if the mattress is soiled, damaged, or missing parts, Wayfair may not accept the return or may issue only a partial refund depending on the extent of the issues.

One important thing to note is that returns of large, bulky mattress sizes may take 1-2 weeks to coordinate for pickup and process once received by Wayfair's warehouse. But don't worry, Wayfair is committed to making the process as smooth and hassle-free as possible. So, if you're not satisfied with your Wayfair mattress, you can rest assured that the return process will be handled with care and efficiency.

How Does The Wayfair Mattress Return Policy Handle Shipping And Handling Charges?

The Wayfair mattress return policy handles shipping and handling charges in a simple manner. When you purchase a mattress from Wayfair, you can return it for free during the 100-night risk-free trial. This means that Wayfair will provide you with a prepaid return shipping label, and you won't be charged any additional fees for returning the mattress. However, it's essential to note that the original shipping and handling fees paid when the mattress was delivered are not refunded. So, if you decide to return the mattress within the 100-night trial period, you will not receive a refund for the shipping costs you paid during the initial purchase.To initiate the return process, you can easily do it online through your Wayfair account. Once you've requested a return, Wayfair will email you a prepaid return shipping label. You can then attach this label to the box and schedule a pickup with Wayfair's delivery partners. You don't need to repackage the mattress in the original box, as long as it's securely packaged to prevent any damage during transit.Once Wayfair receives and inspects the returned mattress, they will issue a refund in the original form of payment within 3-5 business days. This process ensures that customers can try out a mattress risk-free and return it without any hassle or additional costs, except for the original shipping and handling fees.

Does The Wayfair Mattress Warranty Cover Accidental Stains Or Damages?

The Wayfair Mattress Warranty, designed to protect your investment in a comfortable night's sleep, primarily covers defects in materials and workmanship. These defects may include sagging or broken springs that occur within the first 10 years of ownership. However, it's crucial to understand that this warranty does not cover accidental stains or damages.

Accidental damages, such as spills, rips, or burns, are not included in the warranty, nor is normal wear and tear or damage caused by misuse or abuse. To ensure your mattress is protected against these unforeseen incidents, Wayfair offers an additional protection plan called the Allstate Protection Plan (formerly Squaretrade). This plan is specifically designed to cover accidental stains and accidental damage for furniture, rugs, and mattresses.

The Allstate Protection Plan covers a wide range of potential issues, including stains from food, beverages, and pet accidents, as well as damage like rips, tears, burns, punctures, and scratches. However, it is essential to carefully read the terms and conditions of this protection plan to fully understand what is covered and what is not. By doing so, you can make an informed decision about whether this plan is right for you and your mattress.

While the Wayfair Mattress Warranty does not cover accidental stains or damages, the Allstate Protection Plan can provide an extra layer of protection for your investment. By understanding the differences between the warranty and the protection plan, you can ensure that your mattress is covered against unexpected issues and enjoy a comfortable night's sleep knowing it's well-protected.

What Are The Little Black Flakes In My Bed And Could They Be Caused By Folliculitis Or Other Skin Issues?

The little black flakes in your bed could be due to various factors, such as dead skin cells, mold, or mildew. However, if you're worried about folliculitis or other skin issues, it's essential to know that this skin disorder usually causes itchy pimples on the face, scalp, and upper body, but it's unlikely to result in black flakes in your bed.

To determine the cause of the black flakes, start by vacuuming your bed with a brush attachment. This can help remove debris or dust particles that may be causing the issue. Additionally, washing your bedding with hot water and detergent can help eliminate black flakes caused by dead skin cells.

If the black flakes persist, consider the possibility of bed bugs. Signs of bed bugs include live bugs, eggs, or blood stains on the mattress and surrounding areas. If you suspect a bed bug infestation, contact a professional exterminator for confirmation and treatment.

What Does It Feel Like When Fiberglass Is Removed From The Skin?

When fiberglass is removed from the skin, it can feel uncomfortable due to the irritation caused by the tiny glass fibers. The removal process involves washing the area with warm water and mild soap, followed by gently wiping away the fibers with a washcloth. If any shards remain, adhesive tape can be used to pull them out. After removal, it's crucial to wash the area again and apply antibiotic ointment to prevent infection.

Despite the removal, symptoms such as redness, rash, itching, and discomfort may persist. In such cases, it's essential to consult a doctor, who may prescribe topical steroid creams or ointments to treat inflammation. To prevent exposure to fiberglass and minimize the risk of irritation, it's crucial to follow proper safety measures, such as wearing protective clothing, gloves, and eye goggles when working near fiberglass materials.

Washing hands before eating, drinking, or smoking can also help prevent the spread of fiberglass shards. Washing work clothes separately from other clothes is recommended. In summary, the sensation of fiberglass removal from the skin can be uncomfortable, but following proper removal procedures and taking preventive measures can help minimize the risk of exposure and irritation. If symptoms persist, consult a healthcare professional for appropriate treatment.

Why Are My Bed Bug Interceptors Not Working When I'Ve Used Multiple Interceptor Dishes Under Each Leg Of The Bed Frame?

Your bed bug interceptors may not be working as intended due to various reasons. Firstly, bed bugs can find alternative routes to reach your bed, such as climbing walls or nearby furniture. Ensure that your bed is not touching any walls or furniture, and that your bedding isn't touching the floor.

Another possibility is that the interceptors are not properly installed under each leg of the bed frame. Make sure they are level and not wobbly. Additionally, check if bed bugs are already residing on or within the bed frame, mattress, or pillows. Inadequate cleaning and maintenance can provide bed bugs with a safe haven.

To maintain the effectiveness of the interceptors, clean and change out the interceptor tray regularly, scrubbing it with soapy water. Avoid standing water, as this can provide pests with a place to live and hinder the traps' effectiveness.

It's possible that the bed bugs simply haven't made their way into the interceptors yet. Regularly check the interceptors for any signs of activity. Install interceptors in locations where bed bugs are likely to travel, such as near the head of the bed or on furniture legs.

For added protection, use other bed bug control methods, such as mattress encasements and regular vacuuming, in conjunction with the interceptors. If bed bug bites persist despite using interceptors, contact a professional exterminator or pest control company for further assistance.

About X

X is the Founder and Editor-in-Chief of NapLab.com. He has been featured in Fast Company, Reader's Digest, Business Insider, Realtor.com, Huffington Post, Washington Post, AskMen, and She Knows. X has personally tested over 268+ mattresses and hundreds of pillows, sheets, beds, and other sleep products.

See Our #1 Researched Mattress in 2024

✔ High-quality, premium materials
✔ Excellent support/pressure relief
✔ Luxury hotel-feel at affordable price
See Exclusive Deal

References