Best10Mattress is supported by our readers. We may earn commission on purchases w/ our links.
Saatva Mattress Return Policy

Saatva Mattress Return Policy

Maltisa Driker
Contributing Writer
‍Updated on: January 19, 2024
   ·   Fact Checked
Fact Checked by

Maltisa Driker

Contributing Writer

Maltisa Driker is a fact-checker and researcher who has worked in the custom hoe building industry in sales, marketing, and design.

Learn more about B10M Editorial Process

See Our #1 Researched Mattress in 2024

✔ High-quality, premium materials
✔ Excellent support/pressure relief
✔ Luxury hotel-feel at affordable price
See Exclusive Deal

Key Takeaways

Saatva's return policies vary based on product and it's important to consider the details before you make a purchase. For instance, mattresses come with a generous 365-night home trial plus have an option for an exchange with just a $99 processing fee along with the cost of pick up, making reading mattress return guidelines worthwhile before buying. Toppers only have 180-night trials, though they do allow returns - no exchanges. Bedding has free returns within 45 nights while adjustable bases are not eligible for any returns or exchanges (refer to warranty policies if needed).

When looking at other brands, make sure they offer at least 365 nights before committing long-term and choose ones without fees attached to returns - always worth researching favorable mattress return policies prior to buying.

The Saatva Classic mattress is sure to deliver a good night's sleep with its advanced lumbar zone technology, coil-on-coil construction design and two comfort options (Luxury Firm and Plush Soft). Furthermore, it provides an excellent return policy, offering customers the ability to exchange or receive a full refund within 365 nights. With this mattress, you can enjoy a comfortable sleep knowing that your investment is backed by Saatva's lifetime warranty.

Is It Easy To Return A Saatva Mattress?

Returning a Saatva mattress can be a challenge, as specific policies and procedures must be followed to ensure you receive your money back. To guarantee a smooth return process, it's crucial to have all relevant documents in order, including proof of purchase and any warranties or guarantees related to the product.

It's worth noting that Saatva offers a 180-night trial period for their mattresses. However, returning the mattress after this time frame may require additional steps.

While only about 10% of people read return policies before making purchases, it's essential to understand your rights as a consumer. If returning your Saatva mattress becomes too cumbersome, there are alternatives available. Reporting them to government agencies such as the Consumer Protection Bureau or Federal Trade Commission is one option if you believe they're engaging in abusive business practices.

If you feel like Saatva hasn't honored their policies properly, another alternative is charging back your credit card. Finally, contacting a lawyer could also be an option if you believe there was any wrongdoing on behalf of the company.

In conclusion, being aware of return policies and understanding your rights as a consumer are crucial when purchasing anything online or in-store. Although returning a Saatva mattress may not be easy without going through some hoops and hurdles, it's always better to take action if something seems off or unfair with how they're handling returns.

Pros
Pros
Pros
Pros
Pros
This is some text inside of a div block.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

This is some text inside of a div block.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

This is some text inside of a div block.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

This is some text inside of a div block.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

This is some text inside of a div block.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

What Does Saatva Do With Returned Mattresses

Saatva has a return policy for customers who are not satisfied with their mattress purchase. It's worth noting that about 10% of all mattress purchases are returned by consumers due to various reasons.

When dealing with returned mattresses, most companies have three options available. However, Saatva employs an ethical and sustainable approach in handling returns. After receiving the mattress, they carefully inspect it for damages or stains. If there are none, Saatva donates the item to a local charity organization that serves communities across America.

By donating instead of reselling or letting customers keep the products, Saatva ensures that these mattresses do not contribute to environmental waste in landfills. Moreover, they provide comfort and support to those who may not have access to quality bedding.

If you're concerned about what happens if you need to return your Saatva mattress purchase, be assured that your transaction will be handled ethically and sustainably through their partnership with local charity organizations. Replacing your old mattress can significantly improve sleep quality and overall health - so consider this option as a potential solution if you're experiencing discomfort with your current bedding choice.

A rotated mattress, much like rotated tires, typically wears more evenly and reduces indentions or support issues.

What Is Saatva'S Policy For Returning A Mattress?

Saatva offers a 180-day trial period for mattresses, giving you ample time to determine if it meets your needs. If you decide to return the mattress during this time, Saatva will help you arrange for pickup and refund your money, minus a $99 transportation fee. Simply contact their customer support team to initiate the return process, and expect to receive your refund within days of the pickup.

It's important to note that the return policy only applies to Saatva mattresses, not other products. If you choose to exchange your mattress for a different model during the trial period, the transportation fee will be waived. While Saatva's return policy is straightforward and flexible, it's recommended to research and compare different mattress brands before making a final decision.

Can I Return My Saatva Mattress For A Full Refund?

You can return your Saatva mattress for a full refund within the 120-night sleep trial period. Saatva has a simple return process where they'll pick up the mattress and provide a full refund once they receive it. However, they suggest trying the mattress for at least 30 nights to adjust to it and determine its comfort. If you decide to return it, it's best to donate it to a charity to prevent waste. Some mattress companies do not offer a sleep trial period, so it's essential to research a company's return policy before buying. Reading reviews and ratings can also provide insight into the mattress's quality and comfort. Getting a good mattress is essential for your health, so take your time and do your homework to find the best fit.

How Long Do I Have To Return My Saatva Mattress And What Is The Process?

You have 180 nights to return your Saatva mattress for a full refund. Contact their customer service team to initiate the process, and they will arrange for a local charity to pick up the mattress and then issue your refund. It's important to use this trial period to determine if the mattress is right for you since it can have a significant impact on your sleep quality and overall health. If you do decide to return it, consider exploring other brands and styles to find the perfect fit for your needs. Remember, investing in a good mattress is essential for your health and well-being, so make sure to take advantage of trial periods and return policies.

About X

X is the Founder and Editor-in-Chief of NapLab.com. He has been featured in Fast Company, Reader's Digest, Business Insider, Realtor.com, Huffington Post, Washington Post, AskMen, and She Knows. X has personally tested over 268+ mattresses and hundreds of pillows, sheets, beds, and other sleep products.

See Our #1 Researched Mattress in 2024

✔ High-quality, premium materials
✔ Excellent support/pressure relief
✔ Luxury hotel-feel at affordable price
See Exclusive Deal

References