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Original Mattress Factory Return Policy

Original Mattress Factory Return Policy

Maltisa Driker
Contributing Writer
‍Updated on: January 19, 2024
   ·   Fact Checked

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Key Takeaways

Research the mattress return policy before you buy. Other brands may offer a more comprehensive policy than The Original Mattress Factory (OMF). OMF offers one-time reselection of a new model within one year, with 25% or less of the cheaper piece's cost. Price differences and rental fees may apply. Plus, take advantage of reading mattress return guidelines to make sure you understand the process and any details associated with it. OMF only refunds accessories in 30 days, requiring proof of donation.

If convenience and flexibility are important, OMF's policy should be considered carefully when comparing different brands. Most offer at least 365-night returns without fees - more convenient if the mattress doesn't meet your needs.

Are you also thinking about buying a mattress from Best Buy? You should know that their return policy can be quite strict and might not fit your needs. Be sure to read up on Best Buy mattress return rules before you make your purchase.

The Saatva Classic is an ideal choice for those who want a comfortable and stable sleep surface with a generous and convenient return policy. The mattress features three distinct firmness levels to accommodate different types of sleepers, and its advanced coil-on-coil construction provides superior comfort and support. Dual perimeter edge supports offer enhanced stability, while the organic cotton cover adds an extra layer of softness. Furthermore, this option comes with an exceptional life-time warranty and a 365 day return policy that's more forgiving than many other companies, such as Original Mattress Factory.

What Is Original Mattress Factory'S Return Policy And How Do I Initiate A Return?

The Original Mattress Factory has a 120-night comfort exchange policy for customers who wish to exchange their mattress because it is uncomfortable. However, custom-sized mattresses and bedding accessories are non-refundable. To initiate a return, customers can contact their local store or customer service, and the mattress must be in good condition with proof of purchase. Refunds are not available, and the policy only applies to the mattress, not the frame or foundation. For assistance with mattress returns, contact customer service.

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Can I Exchange My Original Mattress Factory Purchase Instead Of Returning It? How Does The Exchange Process Work?

If you want to exchange your Original Mattress Factory purchase, then it's entirely possible. Simply contact the store where you made the purchase, provide your order number and other details, and they'll guide you through the exchange options available. Keep in mind that there might be a price difference depending on the mattress you choose, but the store will arrange for the pickup of your old mattress and delivery of the new one.

Just remember that the mattress must be in its original condition and packaging to be eligible for exchange. It's also important to read the exchange policy carefully before heading to the store and take advantage of the sleep trial period to test out various options before deciding on your new mattress. Overall, exchanging your Original Mattress Factory purchase is straightforward and convenient.

A rotated mattress, much like rotated tires, typically wears more evenly and reduces indentions or support issues.

What Are The Time Limits For Returning An Original Mattress Factory Product? Are There Any Conditions Or Restrictions I Should Be Aware Of?

The Original Mattress Factory offers a 365-night comfort guarantee for their mattresses. This means you have a full year to return or exchange your mattress if you're not satisfied. However, there are conditions and restrictions to be aware of. You must have purchased the mattress directly from their stores or website, it must have been used on a proper foundation, and only the original purchaser can use the guarantee.

Returning an Original Mattress Factory product is a straightforward process. Contact their customer service department to initiate the return or exchange, and they will schedule a pickup or drop-off. Once the mattress is returned, you'll receive a full refund or credit towards a new purchase.

Before making a purchase, be sure to research and choose a mattress that meets your needs. Read reviews, ask for recommendations, and take advantage of any sleep trials or comfort guarantees offered. By doing so, you can avoid the inconvenience of returning a mattress and ensure a good night's sleep.

How Long Does It Take For Original Mattress Factory To Process A Return And Issue A Refund? Will I Receive My Refund Via The Same Payment Method I Used To Make The Purchase?

The Original Mattress Factory's return policy allows customers to return their mattress within 120 nights of purchase. Once returned, it takes approximately 7-14 business days for the Original Mattress Factory to process the return and issue a refund. Refunds are typically issued via the same payment method used to make the purchase. However, customers should confirm this with customer service to ensure proper processing.

It's important to note that the Original Mattress Factory has strict guidelines for returns. The mattress must be in "like-new" condition and free of damage or stains. Additionally, the customer is responsible for the cost of return shipping, which can be expensive for larger-sized mattresses.

If you're considering a return, contact customer service to ask any questions and fully understand the process. Keep all relevant documentation, such as receipts and tracking information, to ensure a smooth process. Overall, the Original Mattress Factory has a fair return policy, but it's important to be aware of the guidelines and requirements before making a purchase. Be patient and follow the necessary steps to ensure a successful return.

What Should I Do If I Receive A Damaged Or Defective Product From Original Mattress Factory? How Does The Company Handle These Situations?

If you receive a damaged or defective product from Original Mattress Factory, contact their customer service team right away. They will work with you to determine if a repair, replacement, or refund is the best option. Original Mattress Factory values customer satisfaction, so you can trust that they will do everything they can to resolve the issue. Keep in mind that some issues may be covered by a warranty, so it's worth asking about that as well.

Although Original Mattress Factory is committed to providing quality products, some issues may be beyond their control, such as damage that occurs during shipping. If this is the case, they will work with the shipping company to resolve the issue. If you do need to return a damaged or defective product, make sure to follow their instructions carefully. You may need to provide photos or other documentation to support your claim and package the item carefully to avoid further damage.

Overall, if you encounter a damaged or defective product from Original Mattress Factory, don't worry. The company has a streamlined process to help you resolve the issue and get the high-quality mattress you deserve.

About X

X is the Founder and Editor-in-Chief of NapLab.com. He has been featured in Fast Company, Reader's Digest, Business Insider, Realtor.com, Huffington Post, Washington Post, AskMen, and She Knows. X has personally tested over 268+ mattresses and hundreds of pillows, sheets, beds, and other sleep products.

See Our #1 Researched Mattress in 2024

✔ High-quality, premium materials
✔ Excellent support/pressure relief
✔ Luxury hotel-feel at affordable price
See Exclusive Deal

References

Original Mattress Factory Return Policy

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Research the mattress return policy before you buy. Other brands may offer a more comprehensive policy than The Original Mattress Factory (OMF). OMF offers one-time reselection of a new model within one year, with 25% or less of the cheaper piece's cost. Price differences and rental fees may apply. Plus, take advantage of reading mattress return guidelines to make sure you understand the process and any details associated with it. OMF only refunds accessories in 30 days, requiring proof of donation.

If convenience and flexibility are important, OMF's policy should be considered carefully when comparing different brands. Most offer at least 365-night returns without fees - more convenient if the mattress doesn't meet your needs.

Are you also thinking about buying a mattress from Best Buy? You should know that their return policy can be quite strict and might not fit your needs. Be sure to read up on Best Buy mattress return rules before you make your purchase.

The Saatva Classic is an ideal choice for those who want a comfortable and stable sleep surface with a generous and convenient return policy. The mattress features three distinct firmness levels to accommodate different types of sleepers, and its advanced coil-on-coil construction provides superior comfort and support. Dual perimeter edge supports offer enhanced stability, while the organic cotton cover adds an extra layer of softness. Furthermore, this option comes with an exceptional life-time warranty and a 365 day return policy that's more forgiving than many other companies, such as Original Mattress Factory.

What Is Original Mattress Factory'S Return Policy And How Do I Initiate A Return?

The Original Mattress Factory has a 120-night comfort exchange policy for customers who wish to exchange their mattress because it is uncomfortable. However, custom-sized mattresses and bedding accessories are non-refundable. To initiate a return, customers can contact their local store or customer service, and the mattress must be in good condition with proof of purchase. Refunds are not available, and the policy only applies to the mattress, not the frame or foundation. For assistance with mattress returns, contact customer service.

Can I Exchange My Original Mattress Factory Purchase Instead Of Returning It? How Does The Exchange Process Work?

If you want to exchange your Original Mattress Factory purchase, then it's entirely possible. Simply contact the store where you made the purchase, provide your order number and other details, and they'll guide you through the exchange options available. Keep in mind that there might be a price difference depending on the mattress you choose, but the store will arrange for the pickup of your old mattress and delivery of the new one.

Just remember that the mattress must be in its original condition and packaging to be eligible for exchange. It's also important to read the exchange policy carefully before heading to the store and take advantage of the sleep trial period to test out various options before deciding on your new mattress. Overall, exchanging your Original Mattress Factory purchase is straightforward and convenient.

What Are The Time Limits For Returning An Original Mattress Factory Product? Are There Any Conditions Or Restrictions I Should Be Aware Of?

The Original Mattress Factory offers a 365-night comfort guarantee for their mattresses. This means you have a full year to return or exchange your mattress if you're not satisfied. However, there are conditions and restrictions to be aware of. You must have purchased the mattress directly from their stores or website, it must have been used on a proper foundation, and only the original purchaser can use the guarantee.

Returning an Original Mattress Factory product is a straightforward process. Contact their customer service department to initiate the return or exchange, and they will schedule a pickup or drop-off. Once the mattress is returned, you'll receive a full refund or credit towards a new purchase.

Before making a purchase, be sure to research and choose a mattress that meets your needs. Read reviews, ask for recommendations, and take advantage of any sleep trials or comfort guarantees offered. By doing so, you can avoid the inconvenience of returning a mattress and ensure a good night's sleep.

How Long Does It Take For Original Mattress Factory To Process A Return And Issue A Refund? Will I Receive My Refund Via The Same Payment Method I Used To Make The Purchase?

The Original Mattress Factory's return policy allows customers to return their mattress within 120 nights of purchase. Once returned, it takes approximately 7-14 business days for the Original Mattress Factory to process the return and issue a refund. Refunds are typically issued via the same payment method used to make the purchase. However, customers should confirm this with customer service to ensure proper processing.

It's important to note that the Original Mattress Factory has strict guidelines for returns. The mattress must be in "like-new" condition and free of damage or stains. Additionally, the customer is responsible for the cost of return shipping, which can be expensive for larger-sized mattresses.

If you're considering a return, contact customer service to ask any questions and fully understand the process. Keep all relevant documentation, such as receipts and tracking information, to ensure a smooth process. Overall, the Original Mattress Factory has a fair return policy, but it's important to be aware of the guidelines and requirements before making a purchase. Be patient and follow the necessary steps to ensure a successful return.

What Should I Do If I Receive A Damaged Or Defective Product From Original Mattress Factory? How Does The Company Handle These Situations?

If you receive a damaged or defective product from Original Mattress Factory, contact their customer service team right away. They will work with you to determine if a repair, replacement, or refund is the best option. Original Mattress Factory values customer satisfaction, so you can trust that they will do everything they can to resolve the issue. Keep in mind that some issues may be covered by a warranty, so it's worth asking about that as well.

Although Original Mattress Factory is committed to providing quality products, some issues may be beyond their control, such as damage that occurs during shipping. If this is the case, they will work with the shipping company to resolve the issue. If you do need to return a damaged or defective product, make sure to follow their instructions carefully. You may need to provide photos or other documentation to support your claim and package the item carefully to avoid further damage.

Overall, if you encounter a damaged or defective product from Original Mattress Factory, don't worry. The company has a streamlined process to help you resolve the issue and get the high-quality mattress you deserve.