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Macy'S Mattress Return Policy

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Prior to buying a mattress, it is important to check the policy. You will likely regret your purchase if you skip this step.

Macy's lets you return your mattress within 120 days of purchase. The fee for scheduled returns applies even in pick-up areas. Store-bought mattresses must be returned in person.

You should mail it back if you bought it online. A refund requires proof of purchase. If you don't have it, you'll have to keep your mattress.

With a quality mattress like the Saatva Classic, you won't have to worry about return risks. Saatva has by far the best return policy in the business.

They offer a generous 365-night sleep trial. They accept all returns without questions. Affordable and built to last, the Saatva Classic is our favorite pick for 2022.

Can I Return My Mattress To Macys?

Depends on the order. You should be able to return your mattress for a full refund within 120 days of receipt.

Here are 4 things you should know:

• They offer free returns?in-store and by mail.
• Returns are not free for international orders.
• Quick Ship mattresses cannot be returned to stores or furniture galleries.
• Mattresses in a Box at Macy's may be returned within 120 days of receipt by contacting Customer Service.

You should contact Macy's customer service to initiate a return. Refunds will be processed as your original payment method.

How Do I Return My Mattress To Macys?

You should send an e-mail to request a return. A representative will guide you depending on your order type.

Mattress purchased at a store must be returned in person. If it is purchased online, you can return it by mail.

Will Macys Pick Up My Mattress Return?

It depends on your location. You can contact their customer support team for more information.

Scheduled returns are charged even in areas where pick-up is available.

Does Covid Impact Macys Return Policy?

Yes, COVID has impacted Macy's return policy.

Due to vendor and warehouse closures, scheduled delivery dates may change. You will be contacted if you're required to reschedule your delivery date.

Can I Return My Macys Mattress After 2 Years?

No, you can't return a Macy's mattress after 2 years.

Their return policy is 120-days from the original purchase date. There is a lot of confusing and unclear information on their website.

It is better to avoid them and purchase a mattress from a reputable brand like the Saatva Classic instead. They have extremely friendly policies, including a generous 365-night sleep trial and a lifetime warranty.

How Does Macys Process My Refund For My Return?

Macy's will process your refund credit immediately once they receive the mattress. Your bank may take a few days to process it.

Once your return has been received and processed, the company will e-mail you. Shipping fees and any surcharges will not be refunded.

What If I Don'T Have A Receipt For My Macys Return?

They can look up your information using your credit card, return label, packing slip, order or shipping confirmation email, or registry number.

#1 Mattress Return Policy

Saatva has by far the best return policy in the industry (and it's not even close). Their mattresses come with a generous 365-night trial and a lifetime warranty. No questions asked in the event of a return. It's really that simple.

See Exclusive Black Friday Deal

#1 Rated: Saatva Classic

Saatva is our #1 best mattress for 2022! 50k+ 5-star reviews.

FREE white-glove delivery

51,927 

 reviews

Claim My Deal →
See Exclusive Black Friday Deal →
Claim My Deal →