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Jcpenney Mattress Return Policy

Jcpenney Mattress Return Policy

Maltisa Driker
Contributing Writer
‍Updated on: January 19, 2024
   ·   Fact Checked
Fact Checked by

Maltisa Driker

Contributing Writer

Maltisa Driker is a fact-checker and researcher who has worked in the custom home building industry in sales, marketing, and design.

Learn more about B10M Editorial Process

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Key Takeaways

If you want to understand the jcpenney mattress return policy, here's what you need to know. You have 120 days to return a mattress, but it must be in its original condition with all tags attached. There is a restocking fee of 15-20% for returns or exchanges, and an $85 pick-up fee for returns without an exchange.

Unfortunately, mattress returns cannot be done in-store. To initiate a return, you'll need to call 1-800-442-7902 for pick-up or return shipping. Any defects must be reported within 48 hours of delivery, and the mattress must be in pristine condition without stains, damage, or excessive wear.

If you're thinking of exchanging your mattress for an alternate one, you can do so, but fees may still apply and there is a limit of one exchange. For online purchases, contact customer service at 1-800-322-1189 for guidance and pickup/drop-off instructions.

Remember to keep the original receipt and packaging, and be aware of restocking fees and non-refundable return shipping fees. If you've lost the receipt, contact customer service with order details to request a digital copy or be prepared for an even exchange or merchandise credit based on the lowest selling price in the past 45 days.

What Should I Do If I Lost The Invoice For My Mattress Purchase Under The Jcpenney Mattress Return Policy?

Losing the invoice for your mattress purchase can be stressful, especially if you want to return or exchange it under the JCPenney mattress return policy. However, there are steps you can take to resolve this issue.

First, try to locate your original receipt. If you cannot find it, contact JCPenney Customer Service at 1-800-322-1189. Provide them with the order date, amount, and mattress details, and they may be able to look up your purchase under your JCPenney account or credit card. If they find your purchase, they can email you a digital copy of the receipt to use for your return.

If you cannot provide proof of purchase, you can still exchange your mattress for another of equal or lesser value. JCPenney will give you store credit based on the lowest selling price in the past 45 days. Be prepared to explain the situation to Customer Service, as they may be able to make exceptions on restocking and pick-up fees since you initially had a receipt.

If you purchased the mattress with a credit card, check your statement for the transaction details. This information can serve as proof of purchase. Additionally, be prepared to show valid photo ID for any returns without a receipt, as JCPenney monitors frequent returns.

For the fastest refund, return to a store if possible. Mailed returns take longer and incur an $8 return shipping fee. Remember that JCPenney's mattress return policy allows for returns within 120 days of delivery, so act quickly to resolve your issue and ensure a smooth return or exchange process.

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What Is The Time Limit For Returning A Mattress Under The Jcpenney Mattress Return Policy?

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A rotated mattress, much like rotated tires, typically wears more evenly and reduces indentions or support issues.

What Is The Process For Returning A Mattress Purchased Online Under The Jcpenney Mattress Return Policy?

A Tempurpedic mattress is designed to last up to 15 years with proper care and maintenance. However, over time, it can wear out.

Here are some signs that indicate your Tempurpedic mattress needs to be replaced:

  1. Lack of support and sagging: If your mattress is sagging or not providing enough support, it could be a sign of wear and tear. The comfort layers may have worn out, causing uneven support and discomfort.
  2. Pain and discomfort: Pain in your joints or back could be a sign that your mattress is no longer supporting your body well. If you find yourself constantly adjusting your sleeping position to find comfort, it's time to consider a new mattress.
  3. Lumps and uneven padding: Formation of lumps and sagging is a clear sign that the padding inside the mattress is clumping together unevenly. This can lead to poor spinal support and cause discomfort.
  4. Bad odor and allergic reactions: A bad odor coming from the mattress is caused by body oils building up inside worn-out memory foam layers. Allergic reactions when lying on the mattress may be due to allergens that have settled inside over time.

To extend the lifespan of your Tempurpedic mattress, regularly clean it, rotate it periodically, use a solid base, and use a mattress protector. If you've been following these guidelines and still notice these signs, it's time to consider investing in a new mattress. The average lifespan of a Tempurpedic mattress is between 6 and 15 years, but it can be shortened by lack of proper support or stains.

What Happens If I Select An Alternate Mattress When Returning Under The Jcpenney Mattress Return Policy?

When you choose an alternate mattress during the JC Penney mattress return process, several things happen. First, the restocking fee reduces from 20% to 15% of the original mattress's price. This fee ensures the retailer doesn't lose out entirely on the sale.

However, there are some conditions to be aware of when selecting an alternate mattress. The alternate mattress must be of equal or greater value than the original mattress. Unfortunately, exchanging for a lower-priced mattress is not allowed. Furthermore, the exchange process allows for only one exchange; customers cannot return the second mattress for another alternate. The delivery timeframe for the alternate mattress starts over, giving you another 120 days to return or exchange the mattress.

To initiate the exchange process, you need to call JCPenney customer service at 1-800-322-1189. Make sure not to dispose of the original mattress until the alternate mattress is delivered, as you will need it for comparison purposes.

Lastly, remember that the alternate mattress must be the same size as the original; no exchanges for different sizes are allowed. Selecting an alternate mattress during the return process can often be faster than getting a refund and ordering a new mattress. This way, you can quickly get a new mattress that better suits your needs and preferences without waiting for a refund and reordering.

Is The Pick-Up Fee Waived If I Choose An Alternate Mattress Under The Jcpenney Mattress Return Policy?

If you're returning your JC Penney mattress, it's crucial to understand the process and fees involved. The good news is that if you choose to exchange your mattress for an alternate one, the pick-up fee will be waived. This means you won't have to pay any additional fees to have your old mattress picked up and replaced with a new one.

To ensure a smooth exchange process, make sure you meet the requirements of the JC Penney mattress return policy. You have 120 days from the delivery date to return or exchange your mattress. If you notice any defects or damage, be sure to report them within 48 hours of receiving your mattress. Additionally, you'll need to provide the original packaging and proof of purchase for the exchange to be processed.

When exchanging your mattress, there are a few additional fees to consider. A 15% restocking fee will be charged on the lower-priced mattress, and any price differences between the original and alternate mattress will apply. You may also be responsible for new delivery fees for the alternate mattress.

If you decide to return your mattress for a refund without exchanging, you'll be charged a 20% restocking fee and an $85 pick-up fee. However, if you're set on returning your mattress without exchanging, it's still worth considering an alternate mattress to avoid the pick-up fee.

In conclusion, if you choose to exchange your JC Penney mattress under their return policy, the pick-up fee will be waived. Just be sure to inspect your mattress upon delivery and report any issues immediately. By following these guidelines, you can ensure a hassle-free return or exchange process.

How Should I Report Defects Or Damages In The Mattress Under The Jcpenney Mattress Return Policy?

If you've found defects or damages in your JCPenney mattress, follow these steps to report the issue under the JCPenney mattress return policy:

  1. Inspect the mattress thoroughly upon delivery, looking for any signs of defects, flaws, or damages. This includes checking for sagging, rips, tears, loose stitching, misshapen corners, bulges, and comfort issues.
  2. If you find any issues, report them to JCPenney customer service within 48 hours of delivery. You can do this by calling their customer service hotline or contacting them through their website's live chat feature.
  3. When reporting the issue, provide your order number, invoice number, delivery date, and photos of the damage or defect. This information will help JCPenney process your claim more efficiently.
  4. If the defect is visible upon delivery, consider rejecting the delivery until it is inspected and documented by the driver. This will provide you with a record of the damage for future reference.
  5. If you detect quality issues within the 48-hour window, stop using the mattress and contact JCPenney. They may request photos or offer a technician inspection to validate the defects.
  6. If your claim is approved, JCPenney will coordinate pickup and issue a refund or replacement based on their evaluation and warranty terms. Make sure to save all paperwork and documentation related to mattress defects to facilitate the return process.
  7. Mattresses can be returned in their original packaging up to 120 days from delivery. By following these steps, you can ensure a smooth and hassle-free process when reporting defects or damages in your JCPenney mattress under their return policy.

Does Jordan'S Furniture Offer A Warranty On Their Mattresses And How Does It Relate To The Mattress Return Policy?

Jordan's Furniture offers warranties on their mattresses, ranging from 1 to 20 years depending on the model. It's essential to review the warranty details before purchasing to understand what is covered and for how long. The warranty typically covers manufacturing defects but not normal wear and tear or damage caused by misuse.

In addition to the warranty, Jordan's Furniture provides a 100-Night Guarantee for their mattresses. This guarantee allows customers to exchange their mattress if they are not comfortable after a 30-day adjustment period. Customers have up to 70 additional days to make an exchange, with the 100-day period beginning on the date of receiving the first mattress. Reselections are subject to an exchange fee of $99 plus a redelivery charge.

When choosing a mattress, comfort is a matter of personal preference and not part of the manufacturer's warranties. To ensure a smooth purchasing experience, it's crucial to select a mattress that suits your comfort preferences. Make sure to review Jordan's Furniture's return and exchange policies carefully before making a purchase. If you have any questions or need assistance with warranty claims or the exchange process, feel free to contact the customer service team for help.

How Can I Make A Claim Under The Kingsdown Mattress Warranty If I Notice A Defect?

To make a claim under the Kingsdown mattress warranty, follow these steps:

  1. Find your original receipt or invoice as proof of purchase.
  2. Take clear photos of the defect, such as sagging, impressions, or damage.
  3. Make sure the law label attached to the mattress is visible and provides all necessary details.
  4. Contact the retailer you bought the mattress from to initiate the claim process. If they're unavailable, call Kingsdown at 1-800-800-1353 or email warranty@kingsdown.com.

Give them your purchase details, photos of the defect, and a description of the issue when filing the claim.

Kingsdown might need to inspect the mattress, which they'll cover the cost for. After reviewing the claim, they'll decide if it's covered under warranty. If so, they'll either fix or replace the defective mattress. Shipping costs may apply depending on your location.

To keep the warranty valid, use the right foundation, rotate the mattress regularly, and protect it from stains. Act quickly if you notice any issues to increase the chances of having them covered under warranty. The warranty period varies by mattress model, typically ranging from 10 to 20 years, with the first two years being non-prorated and the remaining years prorated.

What Is The Lull Mattress Return Policy For Mattresses Purchased Directly From Their Website?

Lull mattress return policy for direct website purchases offers a 365-night trial period. This allows you to test the mattress and decide if it's right for you. If you're not satisfied, you can return it for a full refund, minus processing fees for shipping and overhead, which are around 10% of the retail price.

To be eligible for a return, the mattress must be clean and undamaged. If you've unboxed it, Lull will help you find a local donation center to avoid wasting a usable mattress. To initiate a return, submit all required information and documentation to Lull's Customer Support within 30 days of your request. Keep your mattress in good condition and follow the return process to have a smooth experience.

Mattresses not opened within 90 days of delivery are considered misused and not eligible for warranty claims or returns. Communicate with Lull's Customer Support team to ensure a seamless return process and protect your rights as a customer.

Can A 25-Year-Old Mattress Contribute To My Allergies?

A 25-year-old mattress might be causing your allergies if it hasn't been properly maintained or replaced within its recommended lifespan. Most mattresses last between six to eight years, with some offering consistent support for up to ten years. However, as a mattress ages, it can accumulate dust mites, mold, and other allergens, which can worsen allergy symptoms.

To reduce exposure to allergens, consider purchasing a hypoallergenic mattress, such as a memory foam or latex mattress. These materials are designed to minimize dust mite exposure. Additionally, look for a mattress with good airflow and temperature regulation to prevent moisture buildup and mold growth.

Investing in a high-quality, hypoallergenic mattress can provide a cleaner and healthier sleeping environment for allergy sufferers. Using a mattress cover specifically designed to protect against allergens can also help reduce exposure to allergens.

In summary, if your mattress is 25 years old, it may be time to consider a new, hypoallergenic mattress to improve your sleep quality and reduce allergy symptoms. Look for mattresses with high-quality materials, good airflow, and temperature regulation, and consider using a mattress cover designed to protect against allergens.

About X

X is the Founder and Editor-in-Chief of NapLab.com. He has been featured in Fast Company, Reader's Digest, Business Insider, Realtor.com, Huffington Post, Washington Post, AskMen, and She Knows. X has personally tested over 268+ mattresses and hundreds of pillows, sheets, beds, and other sleep products.

See Our #1 Researched Mattress in 2024

✔ High-quality, premium materials
✔ Excellent support/pressure relief
✔ Luxury hotel-feel at affordable price
See Exclusive Deal

References