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Idle Mattress Return

Idle Mattress Return

Maltisa Driker
Contributing Writer
‍Updated on: January 19, 2024
   ·   Fact Checked
Fact Checked by

Maltisa Driker

Contributing Writer

Maltisa Driker is a fact-checker and researcher who has worked in the custom home building industry in sales, marketing, and design.

Learn more about B10M Editorial Process

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Key Takeaways

If you're thinking about returning your idle mattress, make sure to understand the process and any associated fees. Contact the retailer to ask about charges or fees related to returning an idle mattress. Also, be sure to follow any specific conditions or requirements set by the retailer before starting a return.

Some retailers may let you exchange your idle mattress for a different model within a certain time frame. Get in touch with customer service for details on the process, as it may vary depending on the retailer. Refunds after returning an idle mattress also vary, so it's best to contact customer service for an estimated timeline.

It's important to note that Idle Sleep, which previously offered an 18-month trial period for their mattresses, is no longer in business, so their return policy is no longer valid. When returning an idle mattress, it is typically donated or recycled by the retailer.

To start an idle mattress return, reach out to customer service with your order number and reason for return. Arrange for mattress pickup and get a full refund after completing the return process. When buying a mattress, carefully read the retailer's return guidelines and ask about their warranty claims process. Choose a brand with a generous trial or return policy for a smoother experience.

What Should I Expect During The Idle Mattress Return Process?

The Idle Mattress return process is simple and customer-friendly. If you need to return your mattress, contact Idle's customer service team. The company offers an 18-month sleep trial, but you must wait 30 nights before initiating a return. Instead of shipping the mattress back, Idle requests that you donate it to a local charity or nonprofit organization.

To ensure your return is accepted, keep the mattress in excellent condition and the original packaging. After receiving the product, Idle will inspect it before issuing a refund. If the mattress is in good condition and meets the return requirements, Idle will arrange for free pickup and either donate the mattress to a charity or recycle it.

However, if Idle Sleep has gone out of business, their trial/return policy is no longer valid. Research a company's return policy and financial stability before making a purchase. When looking for a new mattress, consider choosing a brand with a generous trial/return policy to ensure a hassle-free experience.

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What Is The Process For Initiating An Idle Mattress Return?

First, ensure your mattress purchase falls within the 18-month trial period offered by Idle Sleep. Also, use the mattress for at least 30 days before requesting a return.

To initiate the return, contact Idle Sleep's customer service team through live chat, phone (1-888-488-4353), or email (team@idlesleep.com). When reaching out, have your order number and return reason ready.

After contacting customer service and providing the necessary information, Idle Sleep will arrange for the mattress to be picked up and either donated or recycled. You'll receive a full refund once the mattress is picked up and the return process is complete.

Before purchasing, review Idle Sleep's current return policy, as there may be specific requirements, like the mattress being in good condition and free of stains or damage. Understanding the process and requirements for an idle mattress return ensures a smooth experience when returning your mattress, if needed.

A rotated mattress, much like rotated tires, typically wears more evenly and reduces indentions or support issues.

What Happens To My Idle Mattress After I Return It?

MLily mattresses do not contain fiberglass, but if you're looking for alternatives free from fiberglass and other harmful materials, consider these options:

  1. Avocado Green Mattress: Made with 100% GOLS organic certified latex, GOTS organic certified wool, and organic cotton, this mattress uses natural Dunlop latex instead of synthetic foams. It's available in plush and firm feels.
  2. Birch Mattress: Constructed with natural Talalay latex, organic wool, and organic cotton, this mattress is GOTS organic certified and OEKO-TEX Standard 100 certified. It features a coil system that provides support and airflow, and is available in medium and medium-firm options.
  3. Awara Mattress: This mattress features Rainforest Alliance certified latex foam and a cover made from GOTS certified organic cotton. It has innerspring coils that provide support and breathability, and is rated 6-7 out of 10 on the firmness scale.
  4. Helix Midnight Luxe: This mattress contains no fiberglass or toxic chemicals. It features a breathable Tencel cover and zoned lumbar support to help align the spine. It is rated a medium on the firmness scale.
  5. Nest Bedding Alexander Signature Hybrid: Handcrafted in the USA with certified organic materials, this mattress features quilted foam and latex comfort layers, and a zoned pocketed coil support core. It is available in plush, medium, and luxury firm options.

When choosing an alternative mattress, consider your sleeping position, firmness preference, budget, and whether you want foam, latex, hybrid, or innerspring construction. Be sure to read reviews and product details to ensure the mattress is free of fiberglass and made with certified non-toxic materials.

What Happens If I'M Not Satisfied With My Idle Mattress After The Trial Period Has Ended?

If you're not satisfied with your Idle Mattress after the trial period has ended, you could return the mattress within 18 months for free. However, this option is no longer valid as Idle Sleep is no longer in business. Prior to their closure, Idle Mattress offered a lifetime warranty, a 548-night trial period, and an option to return the mattress within 18 months for free. They also offered a full refund if the mattress was returned within 30 days of purchase.

Before initiating a return, Idle Mattress required a 30-night break-in period to ensure a fair evaluation of the product. If you decided to return the mattress after the trial period, they requested that it be donated to a local charity or nonprofit organization instead of shipping it back to them.

To initiate an Idle Mattress return, you had to contact their customer service team and provide basic information like your order number and reason for the return. The return process was quick and easy, with instructions on how to package and ship the mattress back to them. Upon receipt, they would inspect the product before issuing a refund.

Unfortunately, due to the company's closure, returning an Idle Mattress may no longer be possible. If you're facing issues with an Idle Mattress, other options such as filing a dispute through your bank or seeking advice from consumer protection agencies may be necessary.

To avoid similar situations in the future, it is advised to choose a brand with a generous trial/return policy and read mattress return guidelines beforehand. Consulting with a sleep expert or taking advantage of sleep trials offered by other mattress brands can help ensure finding the perfect fit.

Is There A Break-In Period Required Before I Can Return My Idle Mattress?

Yes, there is! Idle Sleep, the manufacturer of the mattress, offers an 18-month sleep trial to ensure customer satisfaction. However, before you can even consider returning your mattress, you need to keep it for at least 30 days. This is because your body needs time to adjust to the new mattress, and vice versa.

The break-in period is crucial for both comfort and support. It allows your body to get accustomed to the new mattress and for the mattress to conform to your unique body shape. Many people experience a temporary adjustment period when switching to a new mattress, which can include temporary discomfort or a feeling of sleeping on something firmer or softer than expected. This is normal and should subside within a few weeks.

If, after the 30-day break-in period, you still find that the mattress is not suitable for you, you can initiate the return process by contacting Idle Sleep's customer service. They will guide you through the steps to return the mattress and, if eligible, provide a refund or exchange.

Remember, if you're looking for a mattress protector to extend your return options, consider purchasing one from Denver Mattress. They offer a 365-day return policy, but it requires the use of their mattress protector.

The break-in period is an essential aspect of the Idle Mattress return process. It allows your body and the mattress to adjust to each other, ensuring a comfortable and supportive sleep experience. By following the guidelines provided by Idle Sleep and Denver Mattress, you can make an informed decision about your mattress purchase and enjoy a good night's sleep.

How Long Is The Trial Period For An Idle Mattress Before I Can Return It?

You're thinking about purchasing an Idle Sleep mattress and want to know the trial period before returning it. Idle Sleep offers one of the longest trial periods in the industry, which is 18 months or 548 nights for their Hybrid mattress. This gives you plenty of time to test out the mattress and ensure it's the right fit for you.

However, Idle Sleep recommends trying out the mattress for at least 30 days before making your final decision. This is because it takes time for your body to adjust to a new mattress. By giving your body this time, you can confidently decide whether to keep the mattress or return it based on its comfort and support.

If you're not satisfied with the mattress after 30 days, you can return it for a full refund within the 18-month trial period. The return process is straightforward and hassle-free. Idle Sleep will even arrange for a free pickup of the mattress from your home.

Idle Sleep's return policy is customer-friendly, ensuring that the trial period is risk-free. This means you can try out the mattress without any worries, knowing that you have plenty of time to make a decision and that you'll be fully refunded if you're not happy with the mattress.

Does Ikea Have Any Policies Or Warranties That Cover Bed Bug Infestations?

Ikea customers who have experienced bed bug infestations after purchasing furniture from the retailer may be concerned about the company's policies or warranties covering such issues. However, Ikea does not have specific policies or warranties that cover bed bug infestations. While some products, like mattresses, come with limited warranties that cover defects in material and workmanship, bed bug infestations are not included.

If you suspect your Ikea furniture is infested with bed bugs, it's crucial to act immediately to prevent the infestation from spreading. Contact a licensed pest control company to inspect your home and determine the extent of the infestation. They can provide the necessary tools and knowledge to remove the bed bugs and clear your home.

Individuals who have suffered from bed bug infestations due to infested furniture purchased from Ikea may be able to pursue compensation. This may include replacement furniture, reimbursement for pain and suffering, medical bill payments, compensation for extermination bills, property damage coverage, lost wages, and out-of-pocket expenses. Consulting with a legal professional is essential to determine rights and options in such cases.

To prevent bed bug infestations, maintaining a clean and clutter-free home is crucial. Regularly inspecting and cleaning furniture is important. Caution should be exercised when purchasing second-hand furniture or bringing home items from places where bed bugs may be present. By following these preventative measures, you can reduce the risk of experiencing a bed bug infestation in your home.

Does The Ikea Mattress Return Policy Allow For Returns Of Opened Mattresses?

IKEA's mattress return policy allows for returns, but with some limitations. You cannot return opened mattresses. However, if you're not satisfied with your mattress, you can exchange it once within 90 days as part of IKEA's "Love it or Exchange it" policy.

To be eligible for an exchange, the mattress must be clean and undamaged. You'll need to bring the purchased mattress and receipt to the IKEA store for the exchange. If you choose a delivery service for the exchange, a shipping fee will be charged. If the replacement mattress is lower in price than the original, the difference will be credited to an IKEA refund card. If you're upgrading your mattress during the exchange, you'll need to pay the price difference.

Some exceptions apply to the return policy. It covers all new mattresses except JESSHEIM mattresses, all mattress pads, sofa bed mattresses, and children's mattresses. There is a 365-day return policy for unopened products and a 180-day return window for opened products with proof of purchase.

If you have any issues or questions about returning or exchanging an opened mattress, contact the nearest IKEA store for specific procedures. IKEA aims to provide a satisfactory shopping experience, so don't hesitate to reach out to them for assistance.

Are There Specific Instructions For Using Hot Shot Bed Bug Killer Dust In A Household With Pets?

A tight top mattress, also known as a pillow top mattress, offers extra comfort and support. Its thick layer of padding on the top surface helps sleepers reduce pressure points and improve spinal alignment. The added cushioning in a tight top mattress can evenly distribute a sleeper's weight, relieving pressure and alleviating discomfort, especially for side sleepers who may experience pressure on their hips and shoulders. Moreover, a tight top mattress can improve spinal alignment by conforming to the natural curves of the spine. This helps keep the spine in a neutral position, reducing the risk of back pain and other spinal issues. However, it's crucial to choose a mattress that offers the right balance of support and cushioning for your specific needs, as not all tight top mattresses are created equal. Some may be too soft or too firm, negatively impacting spinal alignment and pressure point relief.

Can The Mattress Coil Gauge Chart And Guide Help Me Understand The Ideal Coil Gauge For My Body Weight And Sleeping Preferences?

The mattress coil gauge chart and guide can certainly help you understand the ideal coil gauge for your body weight and sleeping preferences. It's a simple tool that breaks down the thickness of the coil in a mattress, ranging between 12 and 17. A lower gauge means a thicker, more supportive coil, while a higher gauge means a thinner, more flexible coil.

For a firmer mattress, a lower gauge (thicker coil) is suitable, while a higher gauge (thinner coil) is better for a softer mattress. Your body weight plays a role in determining the ideal coil gauge: less than 130 pounds requires a higher coil gauge (thinner coils) for more cushioning and pressure relief, 130-230 pounds needs a medium to medium-firm mattress with a moderate coil gauge, and over 230 pounds requires a lower coil gauge (thicker coils) for added support and prevent excessive sinkage.

Sleeping position also influences the ideal coil gauge: side sleepers need a higher coil gauge for proper spinal alignment by allowing shoulders and hips to sink in, back sleepers require a medium coil gauge for balance of comfort and support, and stomach sleepers need a lower coil gauge for preventing excessive sinking of hips into the mattress.

To find the ideal coil gauge, consider body weight, sleeping position, and personal comfort preferences. Try out different mattresses in person to find the one that feels most comfortable. The goal is to find a mattress that provides the right balance of comfort and support for specific needs.

About X

X is the Founder and Editor-in-Chief of NapLab.com. He has been featured in Fast Company, Reader's Digest, Business Insider, Realtor.com, Huffington Post, Washington Post, AskMen, and She Knows. X has personally tested over 268+ mattresses and hundreds of pillows, sheets, beds, and other sleep products.

See Our #1 Researched Mattress in 2024

✔ High-quality, premium materials
✔ Excellent support/pressure relief
✔ Luxury hotel-feel at affordable price
See Exclusive Deal

References