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Casper Mattress Return Policy

Casper Mattress Return Policy

Written by: Daniel Connell · Updated on: January 19, 2024

Key Takeaways

If you're not happy with your Casper mattress, you can get a full refund thanks to their 100-night return policy. Just contact customer service before the trial period ends to start the return process. Casper will arrange for a recycling partner or charity to pick up the mattress and give you a full refund. Keep in mind, though, that there's a limit of 2 mattresses per household for returns, and coupons or discount codes used on bundles won't be refunded.

To get the ball rolling on your return, get in touch with Casper and provide your order number and reason for returning the mattress. They'll then schedule a pickup. Make sure the mattress is in its original condition with the law tag attached, and hang onto all original packaging materials. Typically, refunds are issued within two weeks of receiving the returned mattress, and Casper accepts returns from anywhere in the contiguous US or Canada.

It's worth mentioning that if you bought your Casper mattress from a third-party retailer, you'll need to follow their return policy since Casper's doesn't apply in that case. Also, if you've returned one Casper mattress before, you can still buy another and go through the 100-night trial period all over again.

Can I Return Just Part Of My Casper Mattress Order, Like Just The Mattress Itself?

Yes, you can return just part of your Casper mattress order, such as just the mattress itself. The Casper mattress return policy allows you to return any item within the 100-night trial period. To initiate a return for just the mattress, you need to contact Casper's customer service team via phone, email, or online chat.

When you contact customer service, be sure to specify that you only want to return the mattress and not any other items from your original order. Casper will then arrange for a local recycling partner or charity to pick up the mattress, ensuring that it is disposed of or donated responsibly.

Once the mattress has been picked up, you will receive a full refund for the price of the mattress alone. However, any other products you keep from the original order will not be refunded. You can return up to 2 mattresses per household under this policy.

If you used a coupon or discount code when purchasing a bundle, the dollar value of the code will not be refunded since you are only returning part of the order. This means that you will not receive the discount amount back in your refund.

Does Casper Charge Any Fees For Returning A Mattress During The Trial Period?

Casper's mattress return policy is designed to provide customers with a stress-free experience when testing out their mattress. The company offers a 100-night risk-free trial period for all mattress purchases, allowing you to test the mattress in the comfort of your own home.

During this trial period, Casper allows free and easy returns with no return fees. If you decide the mattress isn't right for you, simply contact Casper within the 100-night period and provide your original proof of purchase or receipt. Casper will then arrange a free pickup and removal of the mattress, with no fees for this service or having to ship the mattress back.

The only potential fee you may incur is if you live in Alaska or Hawaii, where Casper will refund the original shipping charges along with the mattress refund. However, this is the only instance where a fee might apply, and it's still a part of the overall refund process.

When returning the mattress, it does not need to be repackaged or squeezed back into the original box. Casper handles the entire return process, ensuring it's as easy and hassle-free as possible for you. As long as the mattress is returned in good, sanitary condition within the 100-night trial period, you won't incur any return fees or costs.

In conclusion, Casper does not charge any fees for returning a mattress during the trial period. The process is designed to be straightforward and stress-free, allowing you to test the mattress without worrying about additional costs or hassles.

A rotated mattress, much like rotated tires, typically wears more evenly and reduces indentions or support issues.

Does Casper Refund The Full Purchase Price Including Any Shipping Or Delivery Fees If I Return The Mattress?

When buying the best pocket spring mattress, it's crucial to focus on three key features: the number and quality of individual springs, the materials used in the upholstery layers, and the type and thickness of the top layer. Firstly, a mattress with over 1000 calico-encased springs tailored for your weight provides optimal support by cushioning pressure points and isolating motion. Heavier individuals need at least 2000 small-gauge springs to prevent sinking.

Secondly, the materials used in the upholstery layers play a significant role in the mattress's durability and breathability. Natural fillings like wool, cotton, and horsehair are better options than synthetic alternatives, as they enhance breathability and durability. A mattress with at least 3000GSM of these breathable materials can maintain its structural integrity for up to 10 years of use.

Lastly, pay attention to the type and thickness of the top layer. A plush memory foam or gel-infused layer cradles your body for undisturbed sleep, while still allowing airflow through the springs below. Hybrid designs combining innersprings with foam offer the perfect balance of pressure relief and bounce. Focusing on these three features will lead you to a mattress that comfortably supports your body for many years.

How Does The Return Process Work If I Want To Return My Casper Mattress?

If you need to return your Casper mattress, their return policy is designed to make the process simple. First, Casper offers a 100-night risk-free trial period from the delivery date, allowing you to test the mattress and ensure it meets your needs. However, you must sleep on the mattress for at least 30 nights before initiating a return.

To start the return process, contact Casper through phone, email, or chat. Their customer support team will guide you through the steps and arrange for free mattress pickup and removal. The mattress must be in good condition with the law tag attached to qualify for a return.

When contacting Casper, provide your order number and the reason for your return. They will schedule a date for mattress pickup. Before the pickup, ensure the mattress is in its original condition with the law tag still attached.

A partner of Casper will pick up the mattress from your home, so you don't have to worry about disposal.

Once the pickup is confirmed, Casper will process your refund within 2 weeks. The refund will be issued to the original payment method used for the purchase, covering the full purchase price of the mattress and any shipping or delivery fees associated with the original delivery.

However, accessories like sheets and pillows are not refunded, nor are discounts or promotions applied at the time of purchase. Keep all original packaging materials and take photos showing the condition of the mattress to facilitate a smooth return process.

Lastly, ensure you're available on your scheduled pickup date and time to avoid any delays in the return process. By following these guidelines, you can return your Casper mattress with ease and confidence.

How Long Is The Trial Period For Returning A Casper Mattress?

Casper's mattress trial period allows you to test out your mattress for 100 nights. The trial starts when the product is delivered and includes a 30-night adjustment period before returning it. If you're not satisfied after the 30-night period, you can initiate a return process. Casper will arrange for a courier to pick up and remove the mattress on your schedule. You'll get a full refund, and Casper will try to donate or recycle the returned product.

If you have questions or need to return the mattress, contact Casper's customer service by phone or email. They're available Monday to Friday from 9 a.m. to 9 p.m. and on weekends from 9 a.m. to 6 p.m. After providing the return reason, Casper will schedule a pick-up at your address. The mattress will be collected by a recycling partner or local charity, and the refund will be processed within two weeks after the pick-up.

Note that if you bought the Casper mattress from Costco, the trial period is 90 nights instead of 100. Also, the trial period and return policy may vary during holidays or promotional events. To speed up the return process, use DoNotPay, a personal assistant service that helps generate a return request letter and sets a deadline for the merchant to process the return.

If I Purchased My Casper Mattress From A Third-Party Retailer, Does The Same Return Policy Apply Or Do I Need To Follow The Retailer'S Policy?

If you've purchased your Casper mattress from a third-party retailer like Amazon, Target, or West Elm, the return policy won't be the same as Casper's standard policy. Instead, you'll need to follow the specific return policy of the retailer where you made the purchase.

For example, Amazon has a 30-day return window for most items, including mattresses, while Target offers a 90-day return period for mattresses. West Elm, on the other hand, provides a 30-day return window for furniture. To initiate a return of your Casper mattress bought from a third-party retailer, you must contact the retailer directly and follow their specific procedures.

Unfortunately, Casper cannot handle returns or refunds for mattresses purchased via other retailers. The third-party retailer will determine if any return fees, restocking fees, or pickup/shipping charges apply. Additionally, Casper's free pickup and refund policy does not apply to third-party purchases.

Before purchasing a Casper mattress from a third-party seller, make sure to check the individual return policy details to understand the timeframe, process, and any costs associated with returns. If you want the 100-night trial and hassle-free return process offered by Casper directly, it's best to purchase the mattress from Casper's website or retail stores instead of via a third-party retailer.

If I Returned My Casper Mattress Already, Can I Buy Another One And Go Through The Trial Period Again?

The City Mattress return policy doesn't allow refunds, but it offers exchange options. Their Comfort Guarantee lets you exchange your mattress for a better fit after 30 days from delivery. However, the exchange must be in person with both sleeping partners present and doesn't apply in their Outlet or Clearance Centers. A $100 re-delivery fee applies for box spring exchanges for height, and there are handling charges for exchanges made between 31-60 days and 61-90 days from the original delivery date.

Special orders require a 50% non-refundable deposit and cannot be canceled. They can only be returned if deemed defective by City Mattress. The 90 Night Comfort Guarantee allows customers to exchange their mattress for one of equal or greater value if they're unhappy within the first 90 nights. A $150 fee applies between 30-60 nights and $100 from nights 60-90 for this exchange.

City Mattress also sells brands with mattress warranty options, such as PranaSleep, which offers a 10-year full and 20-year prorated warranty on their luxury mattresses. Defects with PranaSleep mattresses are covered by the warranty. But remember to understand the terms and conditions of any purchase, including warranties, before making a final decision.

Does The City Mattress Return Policy Allow For Refunds Or Only Exchanges?

The City Mattress return policy doesn't allow refunds, but it offers exchange options. Their Comfort Guarantee lets you exchange your mattress for a better fit after 30 days from delivery. However, the exchange must be in person with both sleeping partners present and doesn't apply in their Outlet or Clearance Centers. A $100 re-delivery fee applies for box spring exchanges for height, and there are handling charges for exchanges made between 31-60 days and 61-90 days from the original delivery date.

Special orders require a 50% non-refundable deposit and cannot be canceled. They can only be returned if deemed defective by City Mattress. The 90 Night Comfort Guarantee allows customers to exchange their mattress for one of equal or greater value if they're unhappy within the first 90 nights. A $150 fee applies between 30-60 nights and $100 from nights 60-90 for this exchange.

City Mattress also sells brands with mattress warranty options, such as PranaSleep, which offers a 10-year full and 20-year prorated warranty on their luxury mattresses. Defects with PranaSleep mattresses are covered by the warranty. But remember to understand the terms and conditions of any purchase, including warranties, before making a final decision.

Can I Use Dawn And Alcohol On My Mattress And Bedding To Kill Bed Bugs?

Yes, you can use a mixture of Dawn dish soap and alcohol to help eliminate bed bugs from your mattress and bedding. To create a solution, mix equal parts water and rubbing alcohol in a spray bottle and add a few drops of Dawn dish soap. Shake well before use.

However, this homemade solution may not completely eradicate a bed bug infestation. To increase the effectiveness of your treatment, regularly clean and vacuum your home, paying special attention to areas where bed bugs might hide, such as mattresses, carpets, and furniture.

Washing and drying your bedding, clothing, and other items on high heat can also help eliminate bed bugs and their eggs. Using a steamer on mattresses, furniture, and other infested areas can be effective in killing bed bugs.

To prevent bed bugs from biting you, consider encasing your mattress and box spring in bed bug-proof covers. These covers can trap bed bugs inside and prevent them from reaching your skin.

In some cases, insecticides specifically designed for bed bug control may be necessary. Always follow label instructions and consider hiring a professional exterminator if needed.

Regularly inspect your home for signs of bed bugs and take preventive measures such as using bed bug interceptors on furniture legs. By combining the use of Dawn and alcohol with other treatment methods, you can effectively manage and potentially eliminate a bed bug infestation. However, if the infestation is severe, seeking professional extermination services may be necessary.

Are There Any Natural Or Home Remedies That Kill Both Fleas And Bed Bugs Effectively?

Look no further! Diatomaceous Earth (DE) is a natural substance that can effectively kill these pests. It works by causing fractures in their exoskeleton and dehydrating them. Baking soda is another natural remedy that can dehydrate and kill fleas and bed bugs by removing moisture from their environment.

To repel bed bugs, you can use essential oils like tea tree oil, lavender oil, and peppermint oil. Simply dilute them in water and spray on furnishings, mattresses, cabinets, cushions, and curtains. You can also make a homemade spray using cayenne pepper, ginger, and oregano to repel bed bugs.

Heat treatment using steam or a hairdryer can kill bed bugs by exposing them to high temperatures they cannot tolerate. Rubbing alcohol can also be used to kill bed bugs on contact. To trap bed bugs, use double-sided tape around the edges of the mattress and in the room. Certain herbs like thyme, mint leaves, and black walnut tea can repel bed bugs.

However, if the infestation persists or worsens over time, it's best to call in professional pest control services for severe infestations. Combine these natural remedies with proper hygiene practices to ensure a pest-free environment.

About X

X is the Founder and Editor-in-Chief of NapLab.com. He has been featured in Fast Company, Reader's Digest, Business Insider, Realtor.com, Huffington Post, Washington Post, AskMen, and She Knows. X has personally tested over 268+ mattresses and hundreds of pillows, sheets, beds, and other sleep products.

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References

Casper Mattress Return Policy

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If you're not happy with your Casper mattress, you can get a full refund thanks to their 100-night return policy. Just contact customer service before the trial period ends to start the return process. Casper will arrange for a recycling partner or charity to pick up the mattress and give you a full refund. Keep in mind, though, that there's a limit of 2 mattresses per household for returns, and coupons or discount codes used on bundles won't be refunded.

To get the ball rolling on your return, get in touch with Casper and provide your order number and reason for returning the mattress. They'll then schedule a pickup. Make sure the mattress is in its original condition with the law tag attached, and hang onto all original packaging materials. Typically, refunds are issued within two weeks of receiving the returned mattress, and Casper accepts returns from anywhere in the contiguous US or Canada.

It's worth mentioning that if you bought your Casper mattress from a third-party retailer, you'll need to follow their return policy since Casper's doesn't apply in that case. Also, if you've returned one Casper mattress before, you can still buy another and go through the 100-night trial period all over again.

Can I Return Just Part Of My Casper Mattress Order, Like Just The Mattress Itself?

Yes, you can return just part of your Casper mattress order, such as just the mattress itself. The Casper mattress return policy allows you to return any item within the 100-night trial period. To initiate a return for just the mattress, you need to contact Casper's customer service team via phone, email, or online chat.

When you contact customer service, be sure to specify that you only want to return the mattress and not any other items from your original order. Casper will then arrange for a local recycling partner or charity to pick up the mattress, ensuring that it is disposed of or donated responsibly.

Once the mattress has been picked up, you will receive a full refund for the price of the mattress alone. However, any other products you keep from the original order will not be refunded. You can return up to 2 mattresses per household under this policy.

If you used a coupon or discount code when purchasing a bundle, the dollar value of the code will not be refunded since you are only returning part of the order. This means that you will not receive the discount amount back in your refund.

Does Casper Charge Any Fees For Returning A Mattress During The Trial Period?

Casper's mattress return policy is designed to provide customers with a stress-free experience when testing out their mattress. The company offers a 100-night risk-free trial period for all mattress purchases, allowing you to test the mattress in the comfort of your own home.

During this trial period, Casper allows free and easy returns with no return fees. If you decide the mattress isn't right for you, simply contact Casper within the 100-night period and provide your original proof of purchase or receipt. Casper will then arrange a free pickup and removal of the mattress, with no fees for this service or having to ship the mattress back.

The only potential fee you may incur is if you live in Alaska or Hawaii, where Casper will refund the original shipping charges along with the mattress refund. However, this is the only instance where a fee might apply, and it's still a part of the overall refund process.

When returning the mattress, it does not need to be repackaged or squeezed back into the original box. Casper handles the entire return process, ensuring it's as easy and hassle-free as possible for you. As long as the mattress is returned in good, sanitary condition within the 100-night trial period, you won't incur any return fees or costs.

In conclusion, Casper does not charge any fees for returning a mattress during the trial period. The process is designed to be straightforward and stress-free, allowing you to test the mattress without worrying about additional costs or hassles.

Does Casper Refund The Full Purchase Price Including Any Shipping Or Delivery Fees If I Return The Mattress?

When buying the best pocket spring mattress, it's crucial to focus on three key features: the number and quality of individual springs, the materials used in the upholstery layers, and the type and thickness of the top layer. Firstly, a mattress with over 1000 calico-encased springs tailored for your weight provides optimal support by cushioning pressure points and isolating motion. Heavier individuals need at least 2000 small-gauge springs to prevent sinking.

Secondly, the materials used in the upholstery layers play a significant role in the mattress's durability and breathability. Natural fillings like wool, cotton, and horsehair are better options than synthetic alternatives, as they enhance breathability and durability. A mattress with at least 3000GSM of these breathable materials can maintain its structural integrity for up to 10 years of use.

Lastly, pay attention to the type and thickness of the top layer. A plush memory foam or gel-infused layer cradles your body for undisturbed sleep, while still allowing airflow through the springs below. Hybrid designs combining innersprings with foam offer the perfect balance of pressure relief and bounce. Focusing on these three features will lead you to a mattress that comfortably supports your body for many years.

How Does The Return Process Work If I Want To Return My Casper Mattress?

If you need to return your Casper mattress, their return policy is designed to make the process simple. First, Casper offers a 100-night risk-free trial period from the delivery date, allowing you to test the mattress and ensure it meets your needs. However, you must sleep on the mattress for at least 30 nights before initiating a return.

To start the return process, contact Casper through phone, email, or chat. Their customer support team will guide you through the steps and arrange for free mattress pickup and removal. The mattress must be in good condition with the law tag attached to qualify for a return.

When contacting Casper, provide your order number and the reason for your return. They will schedule a date for mattress pickup. Before the pickup, ensure the mattress is in its original condition with the law tag still attached.

A partner of Casper will pick up the mattress from your home, so you don't have to worry about disposal.

Once the pickup is confirmed, Casper will process your refund within 2 weeks. The refund will be issued to the original payment method used for the purchase, covering the full purchase price of the mattress and any shipping or delivery fees associated with the original delivery.

However, accessories like sheets and pillows are not refunded, nor are discounts or promotions applied at the time of purchase. Keep all original packaging materials and take photos showing the condition of the mattress to facilitate a smooth return process.

Lastly, ensure you're available on your scheduled pickup date and time to avoid any delays in the return process. By following these guidelines, you can return your Casper mattress with ease and confidence.

How Long Is The Trial Period For Returning A Casper Mattress?

Casper's mattress trial period allows you to test out your mattress for 100 nights. The trial starts when the product is delivered and includes a 30-night adjustment period before returning it. If you're not satisfied after the 30-night period, you can initiate a return process. Casper will arrange for a courier to pick up and remove the mattress on your schedule. You'll get a full refund, and Casper will try to donate or recycle the returned product.

If you have questions or need to return the mattress, contact Casper's customer service by phone or email. They're available Monday to Friday from 9 a.m. to 9 p.m. and on weekends from 9 a.m. to 6 p.m. After providing the return reason, Casper will schedule a pick-up at your address. The mattress will be collected by a recycling partner or local charity, and the refund will be processed within two weeks after the pick-up.

Note that if you bought the Casper mattress from Costco, the trial period is 90 nights instead of 100. Also, the trial period and return policy may vary during holidays or promotional events. To speed up the return process, use DoNotPay, a personal assistant service that helps generate a return request letter and sets a deadline for the merchant to process the return.

If I Purchased My Casper Mattress From A Third-Party Retailer, Does The Same Return Policy Apply Or Do I Need To Follow The Retailer'S Policy?

If you've purchased your Casper mattress from a third-party retailer like Amazon, Target, or West Elm, the return policy won't be the same as Casper's standard policy. Instead, you'll need to follow the specific return policy of the retailer where you made the purchase.

For example, Amazon has a 30-day return window for most items, including mattresses, while Target offers a 90-day return period for mattresses. West Elm, on the other hand, provides a 30-day return window for furniture. To initiate a return of your Casper mattress bought from a third-party retailer, you must contact the retailer directly and follow their specific procedures.

Unfortunately, Casper cannot handle returns or refunds for mattresses purchased via other retailers. The third-party retailer will determine if any return fees, restocking fees, or pickup/shipping charges apply. Additionally, Casper's free pickup and refund policy does not apply to third-party purchases.

Before purchasing a Casper mattress from a third-party seller, make sure to check the individual return policy details to understand the timeframe, process, and any costs associated with returns. If you want the 100-night trial and hassle-free return process offered by Casper directly, it's best to purchase the mattress from Casper's website or retail stores instead of via a third-party retailer.

If I Returned My Casper Mattress Already, Can I Buy Another One And Go Through The Trial Period Again?

If you've already returned your Casper mattress and want to buy another one and go through the trial period again, you're in luck. Casper's return policy allows customers to purchase multiple mattresses and take advantage of the 100-night risk-free trial period. However, there are some important details to consider.

First, you should know that Casper's return policy allows customers to return a maximum of two of the same mattress per household. This means that if you've already returned one Casper mattress, you can still buy another one and go through the trial period again. But if you were to return that second mattress, you would have no longer be eligible for additional trial periods on future Casper mattress purchases.

To initiate the return process on a new Casper mattress trial, you need to contact their customer service team by phone or email within the 100 days. Their team will coordinate pickup and donation or recycling of the mattress and issue a full refund to your original payment method.

To ensure a smooth return process, keep your receipt and original mattress tags. Casper may ask for photos to confirm the condition of the mattress and accept a return. As long as the mattress is not damaged or heavily soiled, you should qualify for a full refund on your second Casper mattress trial.

In summary, you can purchase another Casper mattress and go through the trial period again if you've already returned one. Just remember the two-mattress per household limit and contact customer service to initiate the return process. By following these guidelines, you can enjoy the benefits of Casper's 100-night risk-free trial period on your new mattress.

Does The City Mattress Return Policy Allow For Refunds Or Only Exchanges?

The City Mattress return policy doesn't allow refunds, but it offers exchange options. Their Comfort Guarantee lets you exchange your mattress for a better fit after 30 days from delivery. However, the exchange must be in person with both sleeping partners present and doesn't apply in their Outlet or Clearance Centers. A $100 re-delivery fee applies for box spring exchanges for height, and there are handling charges for exchanges made between 31-60 days and 61-90 days from the original delivery date.

Special orders require a 50% non-refundable deposit and cannot be canceled. They can only be returned if deemed defective by City Mattress. The 90 Night Comfort Guarantee allows customers to exchange their mattress for one of equal or greater value if they're unhappy within the first 90 nights. A $150 fee applies between 30-60 nights and $100 from nights 60-90 for this exchange.

City Mattress also sells brands with mattress warranty options, such as PranaSleep, which offers a 10-year full and 20-year prorated warranty on their luxury mattresses. Defects with PranaSleep mattresses are covered by the warranty. But remember to understand the terms and conditions of any purchase, including warranties, before making a final decision.

Can I Use Dawn And Alcohol On My Mattress And Bedding To Kill Bed Bugs?

Yes, you can use a mixture of Dawn dish soap and alcohol to help eliminate bed bugs from your mattress and bedding. To create a solution, mix equal parts water and rubbing alcohol in a spray bottle and add a few drops of Dawn dish soap. Shake well before use.

However, this homemade solution may not completely eradicate a bed bug infestation. To increase the effectiveness of your treatment, regularly clean and vacuum your home, paying special attention to areas where bed bugs might hide, such as mattresses, carpets, and furniture.

Washing and drying your bedding, clothing, and other items on high heat can also help eliminate bed bugs and their eggs. Using a steamer on mattresses, furniture, and other infested areas can be effective in killing bed bugs.

To prevent bed bugs from biting you, consider encasing your mattress and box spring in bed bug-proof covers. These covers can trap bed bugs inside and prevent them from reaching your skin.

In some cases, insecticides specifically designed for bed bug control may be necessary. Always follow label instructions and consider hiring a professional exterminator if needed.

Regularly inspect your home for signs of bed bugs and take preventive measures such as using bed bug interceptors on furniture legs. By combining the use of Dawn and alcohol with other treatment methods, you can effectively manage and potentially eliminate a bed bug infestation. However, if the infestation is severe, seeking professional extermination services may be necessary.

Are There Any Natural Or Home Remedies That Kill Both Fleas And Bed Bugs Effectively?

Look no further! Diatomaceous Earth (DE) is a natural substance that can effectively kill these pests. It works by causing fractures in their exoskeleton and dehydrating them. Baking soda is another natural remedy that can dehydrate and kill fleas and bed bugs by removing moisture from their environment.

To repel bed bugs, you can use essential oils like tea tree oil, lavender oil, and peppermint oil. Simply dilute them in water and spray on furnishings, mattresses, cabinets, cushions, and curtains. You can also make a homemade spray using cayenne pepper, ginger, and oregano to repel bed bugs.

Heat treatment using steam or a hairdryer can kill bed bugs by exposing them to high temperatures they cannot tolerate. Rubbing alcohol can also be used to kill bed bugs on contact. To trap bed bugs, use double-sided tape around the edges of the mattress and in the room. Certain herbs like thyme, mint leaves, and black walnut tea can repel bed bugs.

However, if the infestation persists or worsens over time, it's best to call in professional pest control services for severe infestations. Combine these natural remedies with proper hygiene practices to ensure a pest-free environment.