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Bloomingdales Mattress Return Policy

Bloomingdales Mattress Return Policy

Maltisa Driker
Contributing Writer
‍Updated on: January 19, 2024
   ·   Fact Checked
Fact Checked by

Maltisa Driker

Contributing Writer

Maltisa Driker is a fact-checker and researcher who has worked in the custom home building industry in sales, marketing, and design.

Learn more about B10M Editorial Process

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Key Takeaways

If you want to return a mattress to Bloomingdale's, you have 365 days from the date of purchase to do so. However, there are fees involved, which are based on the original purchase price and the time since delivery. If you want to exchange your mattress, you'll need authorization from customer service and may also face fees.

For online purchases, customers can reselect a different mattress within the first year, but there are fees involved. The fees for reselection are prorated based on the time period, ranging from 15% to 50%. There is a clear return policy for special order or custom mattresses as well. Customers must pay a 33% non-refundable deposit and can request adjustments within 7 days of purchase.

For in-store purchases, Bloomingdale's offers a 365-day return policy with fees involved in the return or reselection process. There is also a $149.00 pick-up fee unless there's a manufacturer defect. If you need to initiate a return, you must notify a sales associate within 365 days of delivery.

In summary, if you're looking to return or exchange a mattress purchased from Bloomingdale's, it's important to be aware of the 365-day return policy and the associated fees. Make sure to keep your proof of purchase and adhere to the requirements for returns and exchanges.

Are There Any Fees Associated With Returning A Mattress Under The Bloomingdales Mattress Return Policy?

The Bloomingdales Mattress Return Policy allows you to return your mattress within the first 365 days after delivery if you're not satisfied. However, there are certain fees associated with returning a mattress under this policy. The original delivery fees are non-refundable, and a pick-up fee of $110 will be charged for all mattresses, except in cases of manufacturer defects. Additionally, fees for returning a mattress are prorated based on the time since delivery, with percentages ranging from 15% to 50% of the original purchase price.

When returning a mattress, you should contact the retailer's customer support team to initiate the return process. They will provide instructions on how to return the mattress, which may include shipping it back or arranging for a pickup. Once the retailer receives the returned mattress, they will process the refund according to their refund policy.

If you've purchased a Zinus mattress through an online retailer, you should check the retailer's return policy as it may differ from Zinus's policy. In any case, it's essential to follow the retailer's guidelines to ensure a smooth return process and to avoid any additional fees or complications.

Before making a decision to return your mattress, remember that returning a mattress may result in fees. We recommend trying out your mattress for a few weeks to ensure it's the right fit for you before initiating a return. If you have any questions or concerns about the return process, don't hesitate to reach out to the retailer's customer support team for assistance.

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Are There Any Specific Conditions A Mattress Must Meet To Be Eligible For Return Under The Bloomingdales Mattress Return Policy?

To be eligible for return under the Bloomingdale's mattress return policy, the mattress must meet certain conditions. Firstly, it must be returned within 365 days of purchase. Secondly, the mattress must be in its original packaging and condition, meaning it should not be used, damaged, or worn. You will also need proof of purchase, such as the original receipt.

A pick-up fee of $149.00 will be charged for all mattresses, except in the case of a manufacturer defect. Original delivery fees are not refundable. Additionally, a reselection fee will be applied, calculated as a percentage of the original purchase price, and it varies depending on the time of reselection.

If you are not satisfied with your mattress, you can notify a sales professional, and Bloomingdale's will issue a credit toward a one-time reselection, minus the applicable fees. However, for special order merchandise, modifications to your order can only be made within 7 days from the date of sale. After 7 days, cancellations, returns, or exchanges cannot be accepted, and your non-refundable deposit will be forfeited.

In the case of a manufacturer defect, different rules may apply. You should contact Bloomingdale's customer service for guidance. Remember that not all items are eligible for return at Bloomingdale's. Final sale, personalized, and custom-made products are typically non-returnable. Used, worn, or damaged items may not be eligible for return.

If you have any questions or need assistance with the mattress return process, feel free to contact Bloomingdale's customer service for further assistance.

A rotated mattress, much like rotated tires, typically wears more evenly and reduces indentions or support issues.

Can I Exchange A Mattress Under The Bloomingdales Mattress Return Policy, Or Is It Strictly Returns?

Professional services can help you eliminate these pests and protect your home. Firstly, consider a Bed Bug Control Expert Consultation.

These experts will provide advice on how to handle an infestation, including prevention steps and what to do in case of an infestation. They can also recommend products like bed bug monitor traps to help you stay on top of any future issues.

For immediate treatment, consider a Bed Bug Treatment from an exterminator. They use liquid treatment to eradicate bed bugs on contact and may also use heat treatment for clothing, bedding, and toys.

Another option is Hot Box Treatment, which uses sustained heat to kill bed bugs on items like clothing, linen, and luggage.

Steam Treatment is another effective method, as it kills adult bed bugs, larvae, and eggs using steam heat.

If chemicals are your preference, Chemical Treatment involves multiple targeted applications to kill active adult bed bug populations, with follow-up treatments for resilient bed bug eggs.

To address the mattress itself, Mattress and Box Spring Vacuuming can reduce large numbers of bed bugs quickly by vacuuming the mattress and box spring.

Lastly, to prevent reinfestation, consider Preventive Measures such as inspecting and cleaning luggage, sealing cracks and holes in walls or floors.

Remember, professional services are available to help you tackle a bed bug nest on your mattress. Whether you choose expert consultation, treatment, or preventive measures, these options can help protect your home and your peace of mind.

How Does The Bloomingdales Mattress Return Policy Differ For Online Purchases?

Bloomingdale's offers a 365-day window for returning or exchanging mattresses, whether purchased in-store or online. However, there are some key differences when it comes to online purchases.

Firstly, if you decide to reselect a mattress within the first year after delivery, it's a one-time option and subject to fees. The reselection fee is calculated as a percentage of the original purchase price and varies based on the time period after delivery. For instance, if you choose to reselect within the first 3 months, you'll be charged a 15% fee, while those who wait between 3 to 6 months will face a 20% fee. The fees increase to 30% for those who reselect between 6 to 9 months and 50% for those who do so between 9 to 12 months.

Secondly, a pick-up fee of $149.00 is charged for all mattresses, except in the case of a manufacturer defect. Original delivery fees are not refundable, and a delivery fee will apply to all reselections.

To initiate a return or exchange, customers must contact Bloomingdale's Customer Service. The mattress must be in its original packaging and condition, and proof of purchase is required. Not all items are eligible for return, including final sale, personalized, and custom-made products, as well as used, worn, or damaged items. In case the mattress is received damaged or defective, customers must contact customer service to report the issue and determine the appropriate action. The return and refund processing time can range from 2-4 weeks depending on various factors.

To ensure a smooth return process, it's crucial to read the return policy thoroughly before making a purchase and reach out to customer service for any questions or assistance.

How Does The Bloomingdales Mattress Return Policy Handle Defects Or Issues That Arise After A Certain Period Of Use?

Bloomingdale's Mattress Return Policy handles defects or issues that arise after a certain period of use through their Mattress Reselection Policy. If you're unsatisfied with your mattress within the first 365 days after delivery, you can notify a sales professional, and they will guide you through the reselection process. However, you will be charged applicable fees, which are calculated as a percentage of the original purchase price.

It's essential to note that original delivery fees are non-refundable, and a pick-up fee of $149 will be charged for all mattresses, except in cases of manufacturer defects. The reselection fees are prorated based on the time period: within the first 3 months, it's 15%; from 3 to 6 months, it's 20%; from 6 to 9 months, it's 30%; and from 9 to 12 months, it's 50%.

If you experience any problems or defects with your mattress, you should contact Bloomingdale's Customer Service within 3 days of delivery. Most items come with a warranty from the manufacturer, and you can obtain a copy of the warranty by emailing Bloomingdale's or writing to their Customer Service Department. However, clearance or "As-Is" sales are final and do not have warranty coverage.

To ensure a smooth experience, familiarize yourself with the policy and warranty information before making your purchase. Remember that Bloomingdale's Mattress Return Policy is designed to help customers handle defects or issues that arise after a certain period of use through their Mattress Reselection Policy.

How Does The Bloomingdales Mattress Return Policy Handle Special Order Or Custom Mattresses?

Bloomingdale's has a specific policy for handling returns of special order or custom mattresses. When you place an order for a special or custom mattress, you will be required to pay a 33% non-refundable deposit. However, you have the option to make modifications to your order within 7 days from the date of sale. If you decide to cancel your order within this 7-day period, Bloomingdale's will refund your deposit.

After the 7-day period, Bloomingdale's does not accept cancellations, returns, or exchanges of special order merchandise. In this case, the non-refundable deposit for special order merchandise will be forfeited. However, Bloomingdale's offers a 365-day reselection policy for general mattress returns. This means that within the first year after mattress delivery, customers can request a one-time reselection if they are unsatisfied.

Applicable fees for reselection are calculated as a percentage of the original purchase price. The fees are prorated as follows: 15% in the first 3 months, 20% from 3-6 months, 30% from 6-9 months, and 50% from 9-12 months. Original delivery fees are not refundable. A pick-up fee of $149.00 will be charged for all mattresses, except in the case of a manufacturer defect.

To initiate a return or exchange, customers should contact Bloomingdale's Customer Service within the specified period. For mattress returns, the sales associate will arrange for pick-up and assist with the reselection within the one-year preference period. Policies may vary depending on the specific terms and conditions of the sale, so it's always advisable to confirm details with Bloomingdale's customer service or sales associate.

What Is The Bloomingdales Mattress Return Policy For In-Store Purchases?

Bloomingdale's mattress return policy for in-store purchases is straightforward and customer-friendly. You have a full year to evaluate your mattress and decide if it's right for you. If you're not satisfied, reach out to a sales professional for assistance. Bloomingdale's offers a one-time reselection option, but you'll need to pay applicable fees and delivery charges.

For returns, Bloomingdale's charges a pick-up fee of $149.00, except in cases of a manufacturer defect. The fees for reselections are prorated based on the time since delivery. To initiate a return or reselection, contact your sales associate or call Bloomingdale's during business hours. Remember, returns are not allowed beyond the 365-day period. If you have any issues, contact Bloomingdale's customer care immediately for guidance and estimated timelines for refunds. We're here to ensure your complete satisfaction with your purchase.

What Is The Time Frame For Returning A Mattress Under The Bloomingdales Mattress Return Policy?

The time frame for returning a mattress under Bloomingdale's mattress return policy is one year from the date of delivery. You have 365 days to decide if you're satisfied with your purchase. However, there are certain fees and conditions to be aware of.

Firstly, there's a pick-up fee of $149.00 for all mattresses, except in the case of a manufacturer defect. This fee is non-refundable and must be paid before the mattress can be picked up.

Additionally, a reselection fee is applied, calculated as a percentage of the original purchase price of the mattress. The reselection fee is prorated based on the time period after delivery, ranging from 15% to 50% of the original purchase price.

Original delivery fees are not refundable, and a delivery fee will apply to all reselections. To initiate the return process, contact Bloomingdale's customer service or your sales associate.

The mattress must be in its original packaging and condition, and proof of purchase is required.

For Hastens mattresses, there's an additional requirement to use the mattress for at least 30 days before applying for a return. A 25% restocking fee is also applied to returns, and only exchanges are allowed.

It's crucial to review all the details concerning Bloomingdale's mattress return policy before making a purchase. This will help you understand the time frame for returning a mattress, the fees associated with the process, and any specific requirements for certain types of mattresses. By being aware of these details, you can make an informed decision and ensure a smooth return process if needed.

Can I Return A Used Mattress To Bob'S Mattress?

Bob's Mattress has a strict return policy when it comes to used mattresses. The policy is in place to maintain health and sanitary standards. Only new, unused mattresses in their original packaging are eligible for returns. Once a mattress has been unboxed and used, it falls under the category of a non-returnable item.

If you've purchased a used mattress from Bob's and are unsatisfied with it, you have a few options. You can reach out to their customer service team to discuss potential solutions or exchanges for a different model. Alternatively, you can consider donating the used mattress to a charity and provide proof of donation. In some cases, Bob's may provide compensation for this. Lastly, you can attempt to sell the used mattress on platforms like Craigslist or Facebook Marketplace to recover some of your costs.

To avoid any confusion or disappointment, it's crucial to review Bob's Mattress return policy thoroughly before making a purchase. This way, you'll be well-informed about their guidelines and can make an informed decision about your mattress purchase. Remember, returning a used mattress to Bob's Mattress is not an option due to their strict return policy. Only new, unopened mattresses in the original packaging can be returned to the store.

Can Bed Bugs Infest A Mattress During Delivery Or Storage Before Purchase?

It's a valid concern, as bed bugs can infest a mattress during delivery or storage before purchase. However, it's essential to understand that while it's possible, it's not a common occurrence. Bed bugs are attracted to humans, not mattresses themselves, so the risk of an infestation is often linked to human activity.

Infested mattresses on delivery trucks can contaminate new mattresses, especially if they are placed alongside old mattresses during transport. To minimize this risk, it's best to pick up the mattress yourself or hire an independent mover or delivery service. This way, you can control the handling and ensure the mattress is delivered in a clean condition.

Bed bugs can also infest storage units, even without a bed present. They can hitch a ride on items like backpacks, clothing, luggage, and purses. To prevent infestation during storage, find a professional storage facility with regular pest control visits. Inspect the storage unit and belongings before moving them in, and use plastic containers with airtight lids for storage. Avoid storing food, as it can attract pests.

To prevent bed bug infestation during delivery, request that the mattress arrive completely wrapped and sealed in plastic, preferably in a box as well. Inspect the box and plastic wrapping before accepting delivery. If the plastic seal is incomplete, do not accept delivery as there is a higher risk of bed bug cross-contamination. Regularly check on the storage unit to monitor for infestations, and take action if you suspect any issues.

About X

X is the Founder and Editor-in-Chief of NapLab.com. He has been featured in Fast Company, Reader's Digest, Business Insider, Realtor.com, Huffington Post, Washington Post, AskMen, and She Knows. X has personally tested over 268+ mattresses and hundreds of pillows, sheets, beds, and other sleep products.

See Our #1 Researched Mattress in 2024

✔ High-quality, premium materials
✔ Excellent support/pressure relief
✔ Luxury hotel-feel at affordable price
See Exclusive Deal

References