Ashley Furniture Mattress Return Policy

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If you've bought a mattress from Ashley Furniture and need to return it, you're in luck. The Ashley Furniture mattress return policy allows for unused mattresses to be returned within 30 days with no fees. If your mattress is damaged or defective, you have a 72-hour window to report the issue and initiate a return. Exchanges are also allowed within 30 days as long as the mattress is in "like new" condition.

It's important to note that each Ashley Furniture store may have slightly different return policies, so be sure to check your receipt or the store locator for specific details. If you need to initiate a return or exchange, contact customer service within 30 days to get the process started. And remember, clearance and customized mattresses may not be eligible for returns, so review the policy carefully.

Keep in mind that refunds for returns may take up to 10 days to process, and restocking fees may apply. While returning a mattress may not be anyone's idea of fun, knowing the Ashley Furniture mattress return policy can make the process a bit easier. So, if you need to make a return or exchange, be sure to act within the specified timeframes and review the policy details for your specific purchase.

What Is The Process For Returning A Mattress And Getting A Refund Under The Ashley Furniture Mattress Return Policy?

To initiate a return under Ashley Furniture's mattress return policy, first contact their customer service within 30 days of delivery. They will process refunds for mattresses found defective or damaged upon arrival. To qualify, the mattress must remain in new condition with tags and be returned within the initial 30-day window. You will need to provide your order information and proof of purchase. If delivered, Ashley Furniture will arrange mattress pick-up. For in-store purchases, returns go to the same location. Most refunds are processed after inspection, though a small fee may apply. Original delivery charges are non-refundable. For issues outside the initial period, consider the 90-day Sleep Guarantee. This allows exchanges for differently firmness mattresses through 90 days. You can reselect an alternative if not fully satisfied with support or comfort. Within these generous policies, Ashley Furniture protects your investment and right to a great night's sleep. Contact them promptly for next steps tailored to your specific return or exchange needs.

What Is The Ashley Furniture Mattress Return Policy For Mattresses Delivered Damaged Or Found To Be Defective?

The Ashley Furniture mattress return policy for damaged or defective mattresses is simple and straightforward. If your mattress arrives damaged, you must contact Ashley Furniture's customer service within 72 hours of delivery. This gives you enough time to report the issue and initiate the return process.

If you find out that your mattress is defective after the initial 30-day return period, you should consult the manufacturer's warranty. This will help you understand your rights and the process for claiming a replacement or repair. Remember that return shipping fees may apply, so factor this into your decision-making process.

Standard Shipping items, including mattresses, can be returned within 30 days of delivery for any reason. However, for preference returns, the original delivery fee will not be refunded, and a 15% restocking fee will be charged. This is an important consideration if you're thinking about returning your mattress simply because you've changed your mind.

To ensure a smooth return process, make sure your merchandise is returned in new condition with no signs of wear and tear, scratches, nicks, stains, pet hair, pet or food odor, smoke, damage, or missing parts. Ashley Furniture reserves the right to inspect the items upon return, so it's crucial to meet these requirements.

If your order was received through a courier like UPS, FedEx, DHL, or USPS and the merchandise was damaged in shipping or if you wish to return it, you should call Ashley Furniture's customer care within 72 hours. Once the item is received, Ashley Furniture will refund the cost of the item excluding shipping and handling fees.

In conclusion, the Ashley Furniture mattress return policy is designed to protect both the customer and the company. By understanding the terms and conditions surrounding returns, you can make informed decisions and ensure a hassle-free experience.

What Are The Requirements For A Mattress To Be Eligible For Return Under The Ashley Furniture Mattress Return Policy?

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What Are The Conditions For Returning A Mattress Under The Ashley Furniture Mattress Return Policy?

Ashley Furniture's mattress return policy ensures that you can find the perfect mattress for your sleep needs. If your mattress arrives damaged or has a manufacturer defect, contact customer care within 72 hours for a free repair or replacement.

If you decide the mattress is not for you for any other reason, you have 30 days from delivery to initiate the return. Ashley Furniture understands that choosing a mattress is a personal decision that requires trial. By allowing standard shipping returns within a month, they give you enough time to truly experience sleeping on the mattress before making a commitment. However, you are responsible for return shipping fees in this scenario.

To protect their business, mattresses returned must be in the same new and unused condition as received. All tags and packaging should remain to qualify. A restocking fee may apply, and delivery charges are non-refundable once service is provided. Ashley Furniture's policy aims to balance customer satisfaction and business viability. Familiarize yourself with the specific guidelines to ensure a smooth return experience, if needed.

How Long Do I Have To Return A Mattress According To The Ashley Furniture Mattress Return Policy?

Ashley Furniture allows you to return a mattress within 30 days of purchase. This time frame is based on their mattress return policy. You can return the mattress for any reason as long as it remains in its original, untested condition with all tags still attached.

To initiate the return process, contact Ashley's customer service. They will schedule a free mattress pick up and inspection within the 30 days. Once received and checked, a prompt refund will be issued. However, a nominal fee may be deducted from the returned mattress purchase to cover restocking costs.

It's essential to return the mattress if it doesn't meet your requirements, such as firmness or materials. You can do this during the trial period for a full refund. Remember, delivery charges are non-refundable and some store policies may vary slightly. For any manufacturer defects present within the first three days, address those separately through warranty coverage after the initial 30-day window closes. Overall, Ashley provides a generous period to evaluate your mattress comfort in the comfort of your own home.

What Is The Ashley Furniture Mattress Return Policy For Mattresses Delivered Damaged Or Found To Be Defective?

The Ashley Furniture mattress return policy handles returns for online purchases in a straightforward manner. First and foremost, standard shipping items can be returned within 30 days of delivery if the customer is not satisfied. However, mattresses and foundations can only be returned if they are delivered damaged or later found to be defective. In the case of damaged items, customers must contact customer service within 72 hours of delivery. Defects discovered after this timeframe may be covered by the manufacturer's warranty.

To be eligible for a full refund, all items must be in new, unused condition and returned with all accessories and parts securely packed in the original packaging. Clearance items, unfortunately, are final sale and cannot be returned, except in cases where they are delivered damaged. Opened mattress protectors, pillows, and sheets are not eligible for reselection or return.

For online purchases, customers must follow the return instructions provided on the Ashley Furniture website. It is essential to note that customers are responsible for return shipping fees. Once the returned item(s) are received, credit or refund may take 7-10 days to display on the credit card statement.

In addition to these guidelines, showrooms cannot accept returned furniture and mattress merchandise, but accessories may be returned to showrooms. The original delivery fee is non-refundable, and a new delivery fee will be applied to all reselections and returns.

Ashley Furniture has a clear and easy-to-understand return policy for online purchases. By following the guidelines provided, customers can ensure a smooth and hassle-free return process.

How Does The Ashley Furniture Mattress Return Policy Handle Returns For Mattresses Purchased In-Store?

The Ashley Furniture mattress return policy handles in-store mattress returns on an individual store basis. Each store, while adhering to brand guidelines, sets its own terms and conditions for returns that were provided to you at purchase. To begin the return process, check your receipt, as return details may be printed on the back outlining the window in which it can be done. If unable to be found, call the store number on your receipt or located through the Ashley Furniture store locator on their website.

Speaking with a store representative will clarify their specific policy, such as the duration a mattress can be returned for a full refund if unused or whether exchange for another model within a certain timeframe is permitted if you find the mattress isn't for you. While damage or defects are generally covered by the manufacturer's warranty, understanding the individual store's return terms upfront lets you make the best choice for your needs and enables you to take appropriate action within their guidelines if a return is necessary.

If you have any questions or concerns about the return policy, don't hesitate to reach out to the store where you made your purchase. They will be able to provide you with the most accurate and up-to-date information about their specific return policy for mattresses. Remember, it's always best to be informed and prepared when making a big purchase like a mattress, so you can feel confident in your decision and know your options if you need to make a return.

Does The Ashley Furniture Mattress Return Policy Allow For Exchanges Of Mattresses?

The Ashley Furniture mattress return policy allows customers to exchange their mattresses within 30 days of delivery. If you find the mattress unsuitable or uncomfortable, you can swap it for another one. To qualify for an exchange, the mattress must be unused, clean, and undamaged. However, certain mattress types such as floor models, clearance items, custom sizes, or designs are excluded from returns. Ashley Furniture offers a wide range of firmness and material options to help you find the perfect fit. When exchanging, Ashley Furniture charges a 15% reselection fee from the original price to cover logistics costs.For online orders, Ashley Furniture handles the removal of the old mattress and delivery of the new one at no extra cost. However, the original shipping fees are non-refundable. If you purchased the mattress in a physical store, you can exchange it at any Ashley store. By allowing generous exchanges, Ashley Furniture aims to ensure customer satisfaction and reduce landfill waste from unused beds. Contact their customer support within 30 days to initiate an exchange if needed.

Can I Return A Mattress To Ashley Furniture If It Doesn'T Meet My Expectations?

If a mattress from Ashley Furniture doesn't meet your expectations, you can return it within 30 days. However, their policy on mattress returns is stricter than for other items. Ashley Furniture ensures quality control by accepting returns only if there are defects or damage from delivery.

To initiate a return, contact customer service promptly and describe the issue. They will arrange a pick-up, but remember that the delivery fee won't be refunded if the mattress is already in your home. The mattress must be unused and have all tags attached to qualify for a refund.

A restocking fee may apply depending on your location to cover reconditioning costs. Keep your purchase documentation handy in case you need it later. While the mattress return process may seem restrictive, it helps Ashley Furniture maintain the quality of their products. Working with customer service will help you find a solution to get a comfortable mattress that meets your expectations.

Are There Any Fees Associated With Returning A Mattress Under The Ashley Furniture Mattress Return Policy?

Under the Ashley Furniture mattress return policy, returning a mattress can come with fees depending on the situation. If the mattress is returned due to it being delivered in a damaged or defective condition, you won't have to pay any return shipping fees. However, if the mattress is returned for any other reason, you will be responsible for the return shipping fees.

In case you find the mattress defective after the initial 72-hour window, you need to contact customer service and report the issue. The manufacturer's warranty will then apply to your situation.

Ashley Furniture understands that a mattress is a significant investment, and they offer a one-time mattress reselection option within 90 days of purchase. This allows you to choose a replacement of equal or greater value, but you will have to bear the cost of the new mattress and any delivery fees. Foundations, frames, and adjustable bases are not included in the reselection policy.

Remember to be aware of the specific return period and guidelines on shipping costs based on the nature and timing of the issue. With the reselection policy, you can find the right mattress fit without incurring additional charges beyond a new delivery. If you have any questions, don't hesitate to contact customer support.