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Serta Marriott

Serta Marriott

Maltisa Driker
Contributing Writer
‍Updated on: January 19, 2024
   ·   Fact Checked
Fact Checked by

Maltisa Driker

Contributing Writer

Maltisa Driker is a fact-checker and researcher who has worked in the custom hoe building industry in sales, marketing, and design.

Learn more about B10M Editorial Process

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Key Takeaways


Serta Marriott is a medium-firm innerspring mattress manufactured by Serta exclusively for Marriot hotels.

Designed to provide a luxury hotel-like feel and great sleep for all sleeping positions (back, stomach, and side).

Customers complain about sagging and overall quality. There are better options available.

Saatva Classic is our #1 alternative. They make a luxury, ultra-comfortable, innerspring hybrid built to last. Dedicated 24/7 customer service (best in the industry) + generous policies.


  • Ideal if you're a combo sleeper


  • No info about weight (lack of spec details = red flag)
  • No info about height (lack of spec details = red flag)
  • Some motion transfer

Real Reviews For Serta Marriott

User 1: "I attempted to buy this bed in June, but now it is September and I still have no bed to review. After spending approximately 20 hours on the phone with customer service over the past 13 weeks (product was supposed to be delivered in 3-4 weeks), they finally admitted they have no idea where my bed is. After 13 weeks of getting zero information on when my bed would arrive, they finally allowed me to cancel the order with no charge. My only other option was to initiate the order again and wait another 3-5 weeks (which probably would've turned into 13 weeks) for a bed I had already purchased. Never ever buy this, or any other product, from the Marriott Shop."

User 2: "We bought a Marriott bed in 2016. it's sagged from the beginning. A lot of money spent and a big regret. I also regret not writing review years earlier. I agree completely with other reviews that say that the bed that they got is not at all like the bed that they slept on at Marriott. We tried a mattress topper to no avail. If you want to buy a mattress then go to a mattress store and lie down on a mattress for a half an hour while you talk to the sales guy and make sure it's comfortable."

Comfort, Feel & Firmness For Serta Marriott

The serta marriott is a medium comfort level (about a 5-6 on a 1-10 firmness scale).

Ideal for all sleep positions, including back, stomach and side sleepers. You'll have a balance of cushioning firmness (for back/stomach sleepers) and contouring support (if you're a primary side sleeper).

The top style does a good job maintaining a flat and relatively even sleep surface, too.

Side Sleeping On Serta Marriott

The Serta Marriott is adequate for side sleepers.

Make sure to choose their most plush option. If you're not sure which model it is, call or chat with them.

Expect tolerable support for sensitive pressure points (specifically your neck, shoulders, low back, hips). Foam on top relieves tension and pressure throughout the body fine.

NOTE: Make sure you have equally supported shoulders, hips, and torso if you sleep on your side. Otherwise, concentrated pressure can harm your nerves.

Back & Stomach Sleeping On Serta Marriott

The Serta Marriott is okay for back and stomach sleepers.

Ensure to select their luxury firm (6.5/10), firm (7/10) or very firm (8/10) offering. If you're not sure which model it is, contact them.

Anticipate passable support for spinal and cervical alignment (specifically your low back). Relatively firm foams on the top layer keep your back straight surprisingly well.

NOTE: Focus on finding a mattress that won't sink too far into your hips when sleeping on your back & stomach. It'll throw your spine out of alignment.

Construction & Design For Serta Marriott

The Serta Marriott has several layers worth exploring:

• Bottom Layer: pocketed coils for sturdy support.
• Transition Layer: foam for padded pressure relief.
• Top Layer: foam for additional comfort & overall support along the top layer.
• Top Design: tight-top which does a fine job creating a larger sleep surface (good for couples).
• Cover: no cover information available which is fairly standard.
• Bed in a Box: no information available.
• Weight: unknown weight (queen size).

Height For Serta Marriott

The serta marriott height is unknown.

Edge Support For Serta Marriott

• Adequate edge support because of its pocketed coil base.
Saatva Classic is an amazing alternative if you want awesome edge support.

Note: If a mattress uses low-quality materials, it might feel supportive at first, but break down FAST.

Inadequate edge support means less sleep surface (which is not desirable, especially if you sleep with a partner).

Motion Isolation For Serta Marriott

Expect adequate motion transfer because of its pocketed coil base.

You or your partner may perhaps feel a small amount of motion transfer, but likely won't wake you (unless you're a light sleeper).

NOTE: Motion transfer measures how much movement shifts from one side bed side to another. If you sleep with a partner who tosses and turns during the night, get a mattress that offers effective motion isolation.

Less motion transfer = deeper sleep = happier life.

Return Policy For Serta Marriott

Here's what you need to know about the return policy:

• return policy depends on the retailer you purchase it from (since you can not purchase it from their site).

Exchange For Serta Marriott

• exchange policy depends on the retailer you purchase it from (since you can not purchase it from their site).

Find a brand with an exchange policy that doesn't force you to pay high fees for making an honest mistake.

Warranty Policy For Serta Marriott

• has a 10-year limited warranty.

Look for warranties that have at least a 15-year period with no unreasonable limitations or transporation fees.

How Much Does Serta Marriott Cost

The price of the serta marriott queen size is $1395.

Check their site for the latest prices and discounts.

Customer Service For Serta Marriott

• customer service depends on the retailer. Probably not good customer service if there are thousands of products, and mattresses are just one of them.

Where Can I Buy Serta Marriott

• Currently, Serta Marriott is available to buy on Shop Marriot.

Shipping Info For Serta Marriott

Keep in mind the following info about Sertas shipping and delivery process:

• shipping depends on the retailer you purchase it from (since you can not purchase it from their site).

See Our #1 Researched Mattress in 2024

 High-quality, premium materials
 Excellent support/pressure relief
 Luxury hotel-feel at affordable price
See Price ›