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Sleep Number Customer Service

Best 10’s Verdict

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Pros

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Cons

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Sleep Number seems to have decent customer service.

Customer support is a crucial consideration when researching a new mattress. People don't expect to encounter an issue with their brand-new bed. But you'd be surprised.

Sleep Number offers a live chat and has its phone number and email address listed on its site.

Several of our research findings suggest several noteworthy negative customer experiences with Sleep Number's CS. Customer support at Sleep Number is both "slow" and "unhelpful" according to purchasers.

The above examples are why we recommend the Saatva Classic (and by extension in good-faith cannot recommend the Sleep Number - among other reasons). They have generous customer support hours and incredibly friendly policies (not to mention they're incredible comfortable and built to last).

Is Sleep Number Customer Support Any Good?

Sleep Number seems to offer solid customer service.

Live chat is available, and they seem responsive.

Their phone number is listed at the top and bottom of their website. You can find their email address listed at the bottom of their site.

What Is Sleep Number'S Customer Service Hours?

Sleep Number's customer service hours are as follows:

Monday to Friday: 8 AM - 8 PM (CT)
Saturday: 8:30 AM - 5 PM (CT)
Sunday: 10 AM - 4:30 PM (CT)

Does Sleep Number Have Customer Service Live Chat?

Yes. Customer service is available 24/7 via live chat at Sleep Number.

Does Sleep Number Have A Customer Service Phone Number?

Yes. You can reach Sleep Number's customer service by calling 1-888-411-2188.

Real Sleep Number Customer Reviews

Negative reviews about their customer service are a potential reality to expect if you buy from Sleep Number.

Here are 2 online reviews from real users:

User 1: "Purchased bed 3 years ago, the men who delivered the king size bed, were in a big hurry and only stayed about 5 minutes because they were behind schedule. Not our problem. the bed was a disappointing from the beginning, Finally when sides were falling out and I literally fell out of the bed to the floor, we called customer service and were told they would for over 100.00 they could send us the replacement pieces and someone would come to put them in since we are both over 75 and handicapped. two very nice gentlemen came and inspected the bed and replaced the one side that had been sent. upon examination by them they said the other side was defective and needed to be replaced. Also when they lifted up the mattress they said the frame only had three roller balls and should have six. they contacted Sleep Number while here and were told we would be shipped items to further make the bed usable and would be receiving a call from Sleep Number in 24 hours.That never happened. After a few days I called Sleep Number and talked to a woman who said she could help but I would have to pay a fee.I told her I felt the bed was defective. She became very belligerent and said she would keep the order for a few days. The bed has now fallen down on side the the rollers were missing and is unusable. So, today we went to a mattress store and spent 7500.00 for a real bed that is unconditionally guaranteed. Habitat for Humanity is coming to pick and try to repair Sleep Number bed. Ironically, while we were in mattress store another couple were in to replace their Sleep Number Bed they had had for about 3 years. Highly recommend if you are in market for a good mattress shop, look closely at warranty, and check out other beds than Sleep Number."

User 2: "Where do I start??? My bed is 14 months old and the air chamber has gone out on one side. Well, it took one week to get the plugs in the mail to diagnose the problem, now they are telling me that a technician cannot out for THREE more weeks to fix the bed. So, my husband and I are taking turns sleeping on the couch because you cannot sleep on one side of our bed. I am beyond furious! I spent 6,000.00 on this bed and they can't get someone out within 3 weeks to fix my bed? This is a joke! I even spoke with a supervisor and he said he cannot help me in any way and the three week out appointment is the only one they have. If that is the case, they need to hire more technicians to provide customer service care. I would not recommend this product to anyone. We have had problems since we got the bed and customer service is NO HELP whatsoever."

The reviews above are strong indications that you should avoid Sleep Number.

Consider a mattress from a trustworthy brand, like the Saatva Classic.

Saatva Classic is the #1 best-selling mattress in the US (for a reason!). 50K+ positive customer reviews.

The company is known for its accessibility, incredible customer service, and friendly policies.

See Exclusive Black Friday Deal

#1 Rated: Saatva Classic

Saatva is our #1 best mattress for 2022! 50k+ 5-star reviews.

FREE white-glove delivery

51,927 

 reviews

Claim My Deal →
See Exclusive Black Friday Deal →
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