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Rooms To Go Mattress Exchange Policy

Rooms To Go Mattress Exchange Policy

Maltisa Driker
Contributing Writer
‍Updated on: January 19, 2024
   ·   Fact Checked

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Key Takeaways

Thinking about exchanging your mattress from Rooms to Go? Here's what you need to know. The Rooms to Go mattress exchange policy allows exchanges within 90 days of delivery, with the process starting 30 nights after delivery. But there are exceptions and special conditions to consider.

When exchanging a mattress at Rooms to Go, there are fees to think about. For example, if you want to exchange your box spring or foundation within 7 days of delivery, there are fees of $39 for reselection and $69 for pickup, return, and redelivery. These fees may vary based on your purchase.

Not satisfied with your mattress after the 30-night adjustment period? Wondering about the steps for a mattress exchange under the Rooms to Go policy? Familiarize yourself with the company's warranty terms and how the exchange policy handles delivery and restocking fees.

For showroom purchases, refunds are not available, but cancellations can be made within 48 hours for a full refund. Showroom mattress purchases cannot be returned, but online mattress purchases can be returned within 48 hours of delivery. Understanding these details will help you navigate the process of exchanging your mattress at Rooms to Go effectively.

What Steps Do I Need To Follow To Initiate A Mattress Exchange Under The Rooms To Go Mattress Exchange Policy?

To initiate a mattress exchange under the Rooms To Go mattress exchange policy, follow these steps:

  1. First, make sure your mattress is eligible for the exchange. It must have been purchased within the 90-night Mattress Sleep Trial period and cannot be a floor model, outlet, clearance center, or damaged mattress.
  2. Contact Rooms To Go customer service at 1-888-709-5380 to start the exchange process. Be prepared for any fees, such as reselection, pickup, return to vendor, and redelivery fees.
  3. Choose a new mattress from Rooms To Go's offerings that is equal to or greater in retail price than the mattress being exchanged. Make sure it meets your preferences and needs.
  4. Coordinate with Rooms To Go to schedule the pickup of the current mattress and the delivery of the new mattress. Be available during the scheduled time to avoid delays.
  5. Inspect the new mattress upon receiving it to ensure it meets your expectations and is free from defects or damages. If there are any issues, contact Rooms To Go customer service immediately.

By following these steps, you can successfully initiate a mattress exchange under the Rooms To Go mattress exchange policy.

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What Is The Time Frame For Initiating A Mattress Exchange Under The Rooms To Go Mattress Exchange Policy?

Rooms To Go offers a 90-night Mattress Sleep Trial for mattress exchanges, allowing you to exchange your new mattress if you're not completely satisfied after a 30-night adjustment period. You can exchange your mattress within 90 nights of the delivery date.

For online purchases, you can return a mattress within 48 hours of delivery, and showroom purchases can be canceled within 48 hours for a full refund. The trial is for an exchange, not a refund. Delivery costs will not be refunded for online mattress returns, and a restocking fee equal to the original delivery charge may apply.

Refunds may take up to 10 business days to process and will be credited back to the original purchase card. No refunds are available for showroom purchases after merchandise has been delivered. Exchanges for different sizes or models can be done within certain time frames, with free exchanges within the first 48 hours of delivery and one-time exchanges within 60 days of delivery for a fee.

To initiate an exchange, contact Rooms To Go customer service. The Comfort Exchange Policy allows for a mattress exchange within 30 days of delivery, with conditions including having a brand new mattress without any damage or stains, having the original receipt, and being within the 30-day timeframe. The exchange policy only applies to Rooms To Go branded mattresses, and adjustable bases, bedding, and accessories are not covered by the exchange policy.

A rotated mattress, much like rotated tires, typically wears more evenly and reduces indentions or support issues.

What Is The Rooms To Go Mattress Exchange Policy For Online Purchases?

Live and Sleep mattresses prioritize non-toxic and eco-friendly materials, avoiding hazardous chemical flame retardants. Instead of using fiberglass, these mattresses are flame-resistant without the need for this material. Fiberglass, a composite of glass and plastic, is often used as a cheap flame retardant in mattresses. However, its use has sparked controversy due to potential health risks if exposed directly to users.

Although Live and Sleep's commitment to avoiding chemicals suggests alternative methods for fire resistance, their website does not explicitly mention whether they use fiberglass. To confirm, contact the company or check the mattress label for mentions of fiberglass or similar terms like "glass fibers" or "glass wool."

Even if a mattress contains fiberglass, it should not pose a risk unless the mattress cover is damaged or removed. To get a definitive answer about the presence of fiberglass in Live and Sleep mattresses, it's best to contact the company directly or check the mattress label.

What Are The Customer Experiences And Reviews Regarding The Rooms To Go Mattress Exchange Policy?

Rooms To Go mattress exchange policy has received mixed reviews from customers. While some have reported challenges with the return process and dissatisfaction with the furniture they received, the company offers a one-time, 90-night Mattress Sleep Trial. This policy allows customers to exchange their new mattress for a different one if they are not completely satisfied after the 30-night adjustment period. However, the exchange policy only applies to Rooms To Go branded mattresses and not other brands sold by the retailer. Additionally, adjustable bases, bedding, and accessories are not covered by the exchange policy. Customers are responsible for any transportation fees associated with the exchange. Some customers have reported difficulties with the exchange process, including uncooperative customer service and long waiting times for exchanges. To avoid potential issues during the exchange process, it is essential to understand the terms and conditions of the exchange policy before making a purchase.

How Does The Rooms To Go Mattress Exchange Policy Work With The Company'S Warranty Terms?

Rooms To Go's mattress exchange policy and warranty terms work hand in hand to ensure customer satisfaction. The exchange policy allows you to swap your new mattress within 90 nights if you're not completely satisfied after the initial 30-night adjustment period. However, this policy aligns with the company's warranty terms, which cover defects in materials and workmanship for most products.

To initiate an exchange, you need to contact Rooms To Go directly and follow their specific terms and conditions. Remember that the sleep trial is for an exchange, not a refund, and you will be responsible for any price difference between the original and the new mattress if there is one.

If your issue falls within the one-year limited product warranty, you can file a claim by contacting Rooms To Go customer service. The company will evaluate your claim and determine whether you are eligible for a repair or replacement. However, the warranty does not cover normal wear and tear, comfort preference, or improper use or cleaning.

To maintain your warranty, follow the care instructions provided by Rooms To Go and use a proper foundation as recommended. If you have any concerns or questions about the Rooms To Go Mattress Exchange Policy or the warranty terms, reach out to their customer service for assistance. They will provide you with the necessary information and guidance to ensure a smooth and satisfactory experience.

How Does The Rooms To Go Mattress Exchange Policy Handle Delivery And Restocking Fees?

The Rooms To Go mattress exchange policy is designed to handle delivery and restocking fees efficiently. If you decide to exchange your mattress within 90 days of delivery, you will be charged a reselection fee of $99 and a pickup, return to vendor, and redelivery fee of $69, totaling $168 in fees. This exchange policy is a one-time exchange and does not apply to refunds.

For the mattress to be eligible for exchange, it must be in like-new condition and must have been used for at least 30 nights before requesting an exchange. This ensures that the mattress has been properly tested and that any issues with it are not due to customer misuse or dissatisfaction.

When it comes to box springs or foundations, exchanges due to height preference are allowed within seven days of delivery. The fees for these exchanges are $39 for reselection and $69 for pickup, return to vendor, and redelivery, totaling $108. These fees may vary depending on the specific circumstances of your exchange, so it's essential to consult the policy and contact Rooms To Go customer service for further clarification.

To ensure a smooth exchange process, make sure to follow the policy guidelines and contact customer service for any questions or concerns.

Does The Rooms To Go Mattress Warranty Apply To All Types Of Mattresses Sold By Them?

Rooms To Go mattress warranty applies to most mattresses they sell. However, the specific terms and conditions may vary depending on the brand and model. For instance, some brands like Sealy and Stearns &</p>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>may offer longer warranties directly through the manufacturer.

The standard Rooms To Go mattress warranty covers manufacturing and material defects for one year from the original purchase date. This warranty applies to innerspring, memory foam, hybrid, and latex mattresses sold at Rooms To Go. However, mattresses sold in clearance centers or "as-is" do not come with a warranty.

To determine the specific warranty terms and conditions, check the documentation for each mattress model. If a defect is confirmed under warranty, Rooms To Go will repair or replace the mattress at their discretion. However, customers may need to pay delivery fees.

To claim a defect under warranty, customers must show proof of purchase and that the mattress was used under normal conditions. Damage from misuse or abuse is not covered by the warranty. By understanding the specifics of the warranty for each mattress, you can make an informed decision when purchasing a mattress from Rooms To Go.

What Are The Common Treatments For Scabies And Bed Bug Bites, And How Do They Differ?

Scabies and bed bug bites are two different conditions that require distinct treatments. Scabies is a skin condition caused by a mite infestation, while bed bug bites result from being bitten by bed bugs. To effectively address these issues, scabies treatments usually involve prescription topical medications like 5% permethrin cream, crotamiton cream or lotion (10%), benzyl benzoate lotion (25%), and sulfur ointment (5%-10%). In some cases, oral medication like ivermectin may be prescribed for crusted scabies or when topical treatments are not effective. It's crucial to treat all household members and close contacts simultaneously to prevent reinfestation.

On the other hand, bed bug bites can be treated with over-the-counter options like hydrocortisone cream to reduce swelling and itching. Antihistamines can also help relieve itching and inflammation. In severe cases, a doctor may prescribe stronger antihistamines or corticosteroids. However, treating the bites alone is not enough to eliminate bed bugs. Professional extermination and thorough cleaning of the infested area are necessary to get rid of these pests.

In conclusion, while both scabies and bed bug bites can cause itching and discomfort, they require different treatments to address the root causes. Scabies treatments focus on eliminating the mite infestation, while bed bug bite treatments aim to alleviate symptoms and require professional extermination to address the pest issue.

How Should I Clean My Bed After Fogging My House?

First, wait for the fog to settle for at least four hours. This will allow the pesticide to work effectively and reduce the risk of exposure to its residue.

When you're ready to begin cleaning, wear gloves and a mask to protect yourself from any potential pesticide residue on your bedding. Wash all bedding in hot water with a gentle detergent to remove any remaining pests and their eggs. To enhance the cleaning process, consider adding a cup of vinegar to the wash cycle or using a bed bug spray specifically designed for bedding.

After washing, dry your bedding on high heat to kill any remaining pests. Vacuuming the mattress thoroughly is also vital to remove particles that may have settled during the fogging process. Following this, wipe down the mattress with a damp cloth and soapy water to eliminate any lingering residue.

Don't forget to clean the floors as well. Mop and vacuum them to eliminate any residue that may have settled there. Ensure the room is well-ventilated during and after cleaning to help dissipate any remaining fumes.

Regular maintenance is key to preventing future infestations. Launder and vacuum your mattress regularly, following the manufacturer's instructions, and take necessary precautions when using a fogger. If you're concerned about exposure to chemicals, consider using natural pest control methods instead of foggers.

Can You Return A Mattress To A Different Walmart Store Than The One It Was Purchased From According To Their Mattress Return Policy?

Yes, Walmart makes it easy for customers to return mattresses. Their 90-day return policy allows you to bring the mattress back to any Walmart store, not just the original purchase location.

To ensure a smooth return process, make sure you have your original receipt and a valid photo ID. Without a receipt, the return may be more challenging. If the mattress is still in its factory-sealed packaging, you can return it to any Walmart and receive a full refund.

However, it's crucial to note that the mattress must be in new, unused condition with all tags and labels attached. Opened mattresses are typically not accepted for return. Walmart generally won't accept returns on used or opened mattresses.

If there's a defect in the mattress, you may be able to exchange it for another mattress. Contact customer service to inquire about exceptions. However, please remember that opened or used mattresses can only be exchanged, not returned for a full refund.

To initiate the return process, follow these steps:

  1. Locate your receipt and photo ID.
  2. Bring the sealed, unused mattress to any Walmart store.
  3. Take the mattress and receipt to customer service to process the return.
  4. You should receive your refund in the original form of payment.

By following these guidelines, you can ensure a hassle-free mattress return process at Walmart, even if you decide to return it to a different store than where you originally purchased it.

About X

X is the Founder and Editor-in-Chief of NapLab.com. He has been featured in Fast Company, Reader's Digest, Business Insider, Realtor.com, Huffington Post, Washington Post, AskMen, and She Knows. X has personally tested over 268+ mattresses and hundreds of pillows, sheets, beds, and other sleep products.

See Our #1 Researched Mattress in 2024

✔ High-quality, premium materials
✔ Excellent support/pressure relief
✔ Luxury hotel-feel at affordable price
See Exclusive Deal

References

Rooms To Go Mattress Exchange Policy

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Thinking about exchanging your mattress from Rooms to Go? Here's what you need to know. The Rooms to Go mattress exchange policy allows exchanges within 90 days of delivery, with the process starting 30 nights after delivery. But there are exceptions and special conditions to consider.

When exchanging a mattress at Rooms to Go, there are fees to think about. For example, if you want to exchange your box spring or foundation within 7 days of delivery, there are fees of $39 for reselection and $69 for pickup, return, and redelivery. These fees may vary based on your purchase.

Not satisfied with your mattress after the 30-night adjustment period? Wondering about the steps for a mattress exchange under the Rooms to Go policy? Familiarize yourself with the company's warranty terms and how the exchange policy handles delivery and restocking fees.

For showroom purchases, refunds are not available, but cancellations can be made within 48 hours for a full refund. Showroom mattress purchases cannot be returned, but online mattress purchases can be returned within 48 hours of delivery. Understanding these details will help you navigate the process of exchanging your mattress at Rooms to Go effectively.

What Steps Do I Need To Follow To Initiate A Mattress Exchange Under The Rooms To Go Mattress Exchange Policy?

To initiate a mattress exchange under the Rooms To Go mattress exchange policy, follow these steps:

  1. First, make sure your mattress is eligible for the exchange. It must have been purchased within the 90-night Mattress Sleep Trial period and cannot be a floor model, outlet, clearance center, or damaged mattress.
  2. Contact Rooms To Go customer service at 1-888-709-5380 to start the exchange process. Be prepared for any fees, such as reselection, pickup, return to vendor, and redelivery fees.
  3. Choose a new mattress from Rooms To Go's offerings that is equal to or greater in retail price than the mattress being exchanged. Make sure it meets your preferences and needs.
  4. Coordinate with Rooms To Go to schedule the pickup of the current mattress and the delivery of the new mattress. Be available during the scheduled time to avoid delays.
  5. Inspect the new mattress upon receiving it to ensure it meets your expectations and is free from defects or damages. If there are any issues, contact Rooms To Go customer service immediately.

By following these steps, you can successfully initiate a mattress exchange under the Rooms To Go mattress exchange policy.

What Is The Time Frame For Initiating A Mattress Exchange Under The Rooms To Go Mattress Exchange Policy?

Rooms To Go offers a 90-night Mattress Sleep Trial for mattress exchanges, allowing you to exchange your new mattress if you're not completely satisfied after a 30-night adjustment period. You can exchange your mattress within 90 nights of the delivery date.

For online purchases, you can return a mattress within 48 hours of delivery, and showroom purchases can be canceled within 48 hours for a full refund. The trial is for an exchange, not a refund. Delivery costs will not be refunded for online mattress returns, and a restocking fee equal to the original delivery charge may apply.

Refunds may take up to 10 business days to process and will be credited back to the original purchase card. No refunds are available for showroom purchases after merchandise has been delivered. Exchanges for different sizes or models can be done within certain time frames, with free exchanges within the first 48 hours of delivery and one-time exchanges within 60 days of delivery for a fee.

To initiate an exchange, contact Rooms To Go customer service. The Comfort Exchange Policy allows for a mattress exchange within 30 days of delivery, with conditions including having a brand new mattress without any damage or stains, having the original receipt, and being within the 30-day timeframe. The exchange policy only applies to Rooms To Go branded mattresses, and adjustable bases, bedding, and accessories are not covered by the exchange policy.

What Is The Rooms To Go Mattress Exchange Policy For Online Purchases?

Live and Sleep mattresses prioritize non-toxic and eco-friendly materials, avoiding hazardous chemical flame retardants. Instead of using fiberglass, these mattresses are flame-resistant without the need for this material. Fiberglass, a composite of glass and plastic, is often used as a cheap flame retardant in mattresses. However, its use has sparked controversy due to potential health risks if exposed directly to users.

Although Live and Sleep's commitment to avoiding chemicals suggests alternative methods for fire resistance, their website does not explicitly mention whether they use fiberglass. To confirm, contact the company or check the mattress label for mentions of fiberglass or similar terms like "glass fibers" or "glass wool."

Even if a mattress contains fiberglass, it should not pose a risk unless the mattress cover is damaged or removed. To get a definitive answer about the presence of fiberglass in Live and Sleep mattresses, it's best to contact the company directly or check the mattress label.

What Are The Customer Experiences And Reviews Regarding The Rooms To Go Mattress Exchange Policy?

Rooms To Go mattress exchange policy has received mixed reviews from customers. While some have reported challenges with the return process and dissatisfaction with the furniture they received, the company offers a one-time, 90-night Mattress Sleep Trial. This policy allows customers to exchange their new mattress for a different one if they are not completely satisfied after the 30-night adjustment period. However, the exchange policy only applies to Rooms To Go branded mattresses and not other brands sold by the retailer. Additionally, adjustable bases, bedding, and accessories are not covered by the exchange policy. Customers are responsible for any transportation fees associated with the exchange. Some customers have reported difficulties with the exchange process, including uncooperative customer service and long waiting times for exchanges. To avoid potential issues during the exchange process, it is essential to understand the terms and conditions of the exchange policy before making a purchase.

How Does The Rooms To Go Mattress Exchange Policy Work With The Company'S Warranty Terms?

Rooms To Go's mattress exchange policy and warranty terms work hand in hand to ensure customer satisfaction. The exchange policy allows you to swap your new mattress within 90 nights if you're not completely satisfied after the initial 30-night adjustment period. However, this policy aligns with the company's warranty terms, which cover defects in materials and workmanship for most products.

To initiate an exchange, you need to contact Rooms To Go directly and follow their specific terms and conditions. Remember that the sleep trial is for an exchange, not a refund, and you will be responsible for any price difference between the original and the new mattress if there is one.

If your issue falls within the one-year limited product warranty, you can file a claim by contacting Rooms To Go customer service. The company will evaluate your claim and determine whether you are eligible for a repair or replacement. However, the warranty does not cover normal wear and tear, comfort preference, or improper use or cleaning.

To maintain your warranty, follow the care instructions provided by Rooms To Go and use a proper foundation as recommended. If you have any concerns or questions about the Rooms To Go Mattress Exchange Policy or the warranty terms, reach out to their customer service for assistance. They will provide you with the necessary information and guidance to ensure a smooth and satisfactory experience.

How Does The Rooms To Go Mattress Exchange Policy Handle Delivery And Restocking Fees?

The Rooms To Go mattress exchange policy is designed to handle delivery and restocking fees efficiently. If you decide to exchange your mattress within 90 days of delivery, you will be charged a reselection fee of $99 and a pickup, return to vendor, and redelivery fee of $69, totaling $168 in fees. This exchange policy is a one-time exchange and does not apply to refunds.

For the mattress to be eligible for exchange, it must be in like-new condition and must have been used for at least 30 nights before requesting an exchange. This ensures that the mattress has been properly tested and that any issues with it are not due to customer misuse or dissatisfaction.

When it comes to box springs or foundations, exchanges due to height preference are allowed within seven days of delivery. The fees for these exchanges are $39 for reselection and $69 for pickup, return to vendor, and redelivery, totaling $108. These fees may vary depending on the specific circumstances of your exchange, so it's essential to consult the policy and contact Rooms To Go customer service for further clarification.

To ensure a smooth exchange process, make sure to follow the policy guidelines and contact customer service for any questions or concerns.

Does The Rooms To Go Mattress Warranty Apply To All Types Of Mattresses Sold By Them?

Rooms To Go mattress warranty applies to most mattresses they sell. However, the specific terms and conditions may vary depending on the brand and model. For instance, some brands like Sealy and Stearns &</p>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>may offer longer warranties directly through the manufacturer.

The standard Rooms To Go mattress warranty covers manufacturing and material defects for one year from the original purchase date. This warranty applies to innerspring, memory foam, hybrid, and latex mattresses sold at Rooms To Go. However, mattresses sold in clearance centers or "as-is" do not come with a warranty.

To determine the specific warranty terms and conditions, check the documentation for each mattress model. If a defect is confirmed under warranty, Rooms To Go will repair or replace the mattress at their discretion. However, customers may need to pay delivery fees.

To claim a defect under warranty, customers must show proof of purchase and that the mattress was used under normal conditions. Damage from misuse or abuse is not covered by the warranty. By understanding the specifics of the warranty for each mattress, you can make an informed decision when purchasing a mattress from Rooms To Go.

What Are The Common Treatments For Scabies And Bed Bug Bites, And How Do They Differ?

Scabies and bed bug bites are two different conditions that require distinct treatments. Scabies is a skin condition caused by a mite infestation, while bed bug bites result from being bitten by bed bugs. To effectively address these issues, scabies treatments usually involve prescription topical medications like 5% permethrin cream, crotamiton cream or lotion (10%), benzyl benzoate lotion (25%), and sulfur ointment (5%-10%). In some cases, oral medication like ivermectin may be prescribed for crusted scabies or when topical treatments are not effective. It's crucial to treat all household members and close contacts simultaneously to prevent reinfestation.

On the other hand, bed bug bites can be treated with over-the-counter options like hydrocortisone cream to reduce swelling and itching. Antihistamines can also help relieve itching and inflammation. In severe cases, a doctor may prescribe stronger antihistamines or corticosteroids. However, treating the bites alone is not enough to eliminate bed bugs. Professional extermination and thorough cleaning of the infested area are necessary to get rid of these pests.

In conclusion, while both scabies and bed bug bites can cause itching and discomfort, they require different treatments to address the root causes. Scabies treatments focus on eliminating the mite infestation, while bed bug bite treatments aim to alleviate symptoms and require professional extermination to address the pest issue.

How Should I Clean My Bed After Fogging My House?

First, wait for the fog to settle for at least four hours. This will allow the pesticide to work effectively and reduce the risk of exposure to its residue.

When you're ready to begin cleaning, wear gloves and a mask to protect yourself from any potential pesticide residue on your bedding. Wash all bedding in hot water with a gentle detergent to remove any remaining pests and their eggs. To enhance the cleaning process, consider adding a cup of vinegar to the wash cycle or using a bed bug spray specifically designed for bedding.

After washing, dry your bedding on high heat to kill any remaining pests. Vacuuming the mattress thoroughly is also vital to remove particles that may have settled during the fogging process. Following this, wipe down the mattress with a damp cloth and soapy water to eliminate any lingering residue.

Don't forget to clean the floors as well. Mop and vacuum them to eliminate any residue that may have settled there. Ensure the room is well-ventilated during and after cleaning to help dissipate any remaining fumes.

Regular maintenance is key to preventing future infestations. Launder and vacuum your mattress regularly, following the manufacturer's instructions, and take necessary precautions when using a fogger. If you're concerned about exposure to chemicals, consider using natural pest control methods instead of foggers.

Can You Return A Mattress To A Different Walmart Store Than The One It Was Purchased From According To Their Mattress Return Policy?

Yes, Walmart makes it easy for customers to return mattresses. Their 90-day return policy allows you to bring the mattress back to any Walmart store, not just the original purchase location.

To ensure a smooth return process, make sure you have your original receipt and a valid photo ID. Without a receipt, the return may be more challenging. If the mattress is still in its factory-sealed packaging, you can return it to any Walmart and receive a full refund.

However, it's crucial to note that the mattress must be in new, unused condition with all tags and labels attached. Opened mattresses are typically not accepted for return. Walmart generally won't accept returns on used or opened mattresses.

If there's a defect in the mattress, you may be able to exchange it for another mattress. Contact customer service to inquire about exceptions. However, please remember that opened or used mattresses can only be exchanged, not returned for a full refund.

To initiate the return process, follow these steps:

  1. Locate your receipt and photo ID.
  2. Bring the sealed, unused mattress to any Walmart store.
  3. Take the mattress and receipt to customer service to process the return.
  4. You should receive your refund in the original form of payment.

By following these guidelines, you can ensure a hassle-free mattress return process at Walmart, even if you decide to return it to a different store than where you originally purchased it.