Purple Order Status

Your Purple order number can be found in your email or via the on-site chat.

Purple's policies and overall customer service have received fairly alarming customer reviews.

When shopping for a new mattress, people often overlook return and warranty policies. 'Lifetime warranty' and '365-night sleep trial' sound good - but are brands honoring them without harassing you? That's a whole different story.

It typically takes Purple 3-5 business days to ship an order (depending on your location). There is a likelihood that the estimated arrival time will be doubled in rural areas.

We strongly recommend keeping an open mind and looking at alternative brands. The Saatva Classic is our top pick. Very comfortable and durable. Provides great support and pressure relief.

You can find your Purple order number in your email or the on-site chat.

Depending on your location and delivery method, your mattress can arrive at your home in 3-5 business days after it leaves our warehouse. Whereas, premier delivery can take up to a few weeks.

Yes, you should definitely consider a better alternative.

Saatva offers affordable mattresses of great value. There are 4 mattress types you can choose from, depending on your preferences:

• Pick an innerspring mattress if you are on a tight budget, want a durable mattress, don't care about motion transfer, and want great back support. The Saatva Classic is the #1 premium hotel-quality innerspring mattress currently available.
• Pick a memory foam mattress if you want to feel enveloped in your mattress, sleep on your side, don't mind hotter temperatures, and can afford to pay a little more. We recommend the Loom & Leaf, which is a very comfortable and durable gel memory foam mattress.
• Pick a latex mattress if you have an unlimited budget and want the absolute best mattress type money can buy. Features amazing pressure relief and lasts 15-20 years. Zenhaven is our favorite latex mattress.
• Pick a hybrid mattress if you're on a budget and want the feel of a latex mattress and the sturdiness of an innerspring construction. The support or comfort is likely not as good as latex (in most scenarios) but gets you 80%+ of the way there (for a fraction of the cost). Saatva Classic is the #1 best hybrid innerspring mattress available.