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Mattress Firm Warranty

Mattress Firm Warranty

Maltisa Driker
Contributing Writer
‍Updated on: January 19, 2024
   ·   Fact Checked
Fact Checked by

Maltisa Driker

Contributing Writer

Maltisa Driker is a fact-checker and researcher who has worked in the custom home building industry in sales, marketing, and design.

Learn more about B10M Editorial Process

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Key Takeaways

If you have a mattress firm warranty, it's important to understand the claim process. The warranty typically lasts for a specific number of years, depending on the mattress model you purchased. It covers defects in materials or workmanship, such as sagging and broken coils, but not normal wear and tear or comfort preferences.

When filing a warranty claim, you'll need to provide proof of purchase and a detailed description of the issue. If your claim is approved, Mattress Firm will either repair or replace your mattress, depending on the circumstances. There may be additional fees associated with the process, such as transportation costs for exchanges or repairs.

The warranty applies to mattresses purchased from outlet or clearance sales, but there may be limitations or exclusions. Exclusions from coverage may include stains, physical damage, or improper use of the mattress. It's crucial to read and understand the terms and conditions of your specific warranty to know what is covered and what is not.

It's always best to be prepared when filing a warranty claim. Knowing what is covered under the warranty and what information is required can help streamline the process and ensure a smoother experience.

What Types Of Defects Are Covered Under The Mattress Firm Warranty?

Mattress Firm warranty covers a range of defects to ensure your comfort and satisfaction. The warranty lasts for 10 years, protecting your investment. Defects covered include sagging more than 1.5 inches, split foam, and broken springs. However, outlet store purchases and physical damage are not covered.

To file a warranty claim, choose between Warranty eClaim or Third-Party Inspection. The free eClaim process takes 5-10 business days, while the $79.99 Third-Party Inspection option takes 3-4 weeks. For eClaim, answer questions, print a measuring device, and upload photos. If successful, a $79.99 delivery fee applies for the replacement mattress.

During the 120 Night Sleep Trial, you may qualify for an immediate exchange if a defect is found. However, Mattress Firm won't honor sleep trial returns for stained or damaged mattresses due to improper usage or poor base support.

Remember, the Mattress Firm warranty covers various defects, but understand the exclusions and claim process. Proper care for your mattress ensures a comfortable and supportive sleep for years.

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What Is The Process For Filing A Mattress Firm Warranty Claim?

Filing a warranty claim with Mattress Firm is a straightforward process, but it may vary depending on the product type and brand. First, determine the manufacturer by checking the law tag attached to the mattress or reviewing the invoice. Then, verify if any Mattress Firm Core Exclusions apply.

If an extended warranty through Firm Care was purchased, provide a copy of the invoice as proof of purchase. Next, contact the manufacturer or Mattress Firm directly. If the product is from one of the listed manufacturers on the Mattress Firm website, contact them directly. If not, Mattress Firm will handle the claim.

Choose between the Warranty eClaim (FREE) or Third-Party Inspection ($79.99). The eClaim is faster and involves answering questions, downloading and printing a measuring device, and uploading product photos. Results are received within 5-10 business days.

Finally, file the claim in the Customer Portal or call Firm Care at 800-867-2216 Monday - Friday 8am-5pm EST. Request a copy of the invoice if necessary. A $79.99 delivery fee is charged by Mattress Firm for a successful claim resulting in a mattress replacement. Some customers have reported difficulties with Mattress Firm's customer service and warranty claim process, so keeping relevant documents and persistently following up on the claim is advisable.

A rotated mattress, much like rotated tires, typically wears more evenly and reduces indentions or support issues.

What Information Do I Need To Provide When Filing A Mattress Firm Warranty Claim?

No, there isn't. While baby powder might provide temporary relief from itching caused by fiberglass exposure, it's not an effective solution for removing fiberglass residue from clothes or skin. In fact, using baby powder on the skin can worsen irritation and inflammation.

To safely remove fiberglass particles from your skin, rinse the affected area with cool water and apply mild soap. Gently pat the area dry with a clean towel, avoiding any scratching or rubbing that could push the fibers deeper into your skin. For larger particles, place tape on the fibers and peel it off your skin.

Baby powder has been suggested to prevent itching from fiberglass insulation when applied to the skin before handling the material. This is believed to occur because the baby powder covers the pores, making it more difficult for the fiberglass fibers to penetrate the skin. However, this method is not scientifically proven as a solution for dealing with fiberglass exposure.

If irritation persists, it's recommended to consult a healthcare professional for further treatment. Remember, your job is on the line, so it's crucial to take the necessary precautions and follow the correct procedures for handling fiberglass materials.

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What Happens If My Mattress Firm Warranty Claim Is Approved?

If your Mattress Firm warranty claim is approved, the next steps depend on the specific terms of the warranty and the mattress manufacturer. Since Mattress Firm sells products from different manufacturers, some of whom handle their own warranties, it's crucial to understand who is responsible for processing the claim.

If the product is from a manufacturer that handles its own warranties, you will need to contact the manufacturer directly and provide an invoice. On the other hand, if the product is not from a manufacturer that handles its own warranty, Mattress Firm will handle the claim on behalf of the customer.

Once a claim is approved, Mattress Firm typically replaces the defective mattress. However, there is a delivery fee of $79.99 for the replacement mattress. If the claim was approved online, you may receive a store credit for the cost of the original mattress.

In some cases, Mattress Firm may require the return of the old mattress, even if the manufacturer does not. If the replacement mattress is no longer sold or has been discontinued, Mattress Firm may not allow an exchange.

The specifics of what happens after a warranty claim is approved can vary based on the mattress manufacturer and warranty terms. It is advised to read the warranty information carefully and contact Mattress Firm or the manufacturer directly for any questions.

What Are The Exclusions From The Mattress Firm Warranty Coverage?

First, any Clearance/Outlet/Display/Floor/Preowned model items don't come with a warranty from Mattress Firm or the manufacturer. Second, if you've bought your mattress from Amazon, you need to contact Mattress Firm through the Amazon.com order history page for customer service, and for extended warranty claims, contact the warranty provider directly.

Accidental or physical damage isn't covered by Mattress Firm's FirmCare warranty; it only covers manufacturer's defects. Also, improper usage and poor base support can void sleep trial returns. Outlet store or clearance mattress purchases don't have mattress warranties. However, if you've purchased an extended warranty through Firm Care, you need the original invoice as proof of purchase.

Transportation and delivery fees aren't covered by the manufacturer's warranty. Lastly, warranty coverage may vary depending on the brand of the mattress sold by Mattress Firm, as different manufacturers have different policies. So, understand these exclusions and terms to ensure you're protected under the warranty.

How Long Does The Mattress Firm Warranty Typically Last?

When you buy a mattress from Mattress Firm, you can expect a warranty that usually lasts between 10 to 25 years. However, the exact duration of the warranty varies depending on the type and brand of the mattress.

The Mattress Firm warranty is designed to cover manufacturing defects such as sagging or broken coils. If your mattress develops a problem due to a manufacturing defect, the warranty will likely cover the cost of repair or replacement.

It's essential to note that the warranty may not cover regular wear and tear or damage caused by improper use. To ensure your mattress is covered under warranty, follow the manufacturer's care and maintenance guidelines.

The specific warranty policies may differ depending on the mattress brand sold by Mattress Firm. That's why it's crucial to review the warranty terms and conditions provided by the manufacturer to understand the exact coverage for your mattress. This will help you make an informed decision and ensure you're protected in case of any issues with your mattress.

What Are The Exclusions In The Mattress Firm Warranty When It Comes To Sagging Mattresses?

When it comes to the Mattress Firm warranty and sagging mattresses, there are certain exclusions you should know about. The warranty covers visible indentations or sags of 1.5 inches or more, but only if they're not caused by improper use, a faulty foundation, or an unsupportive bed frame. Additionally, warranties generally do not cover gradual sagging over time due to normal wear and tear.

However, there are specific exclusions to the warranty. If you've purchased your mattress within the 120 Night Sleep Trial period, you may be eligible for an immediate exchange. But, do note that the warranty does not apply if the law tag is not in your possession. Furthermore, clearance/outlet/display/floor/preowned models do not have a warranty.

If you've bought your mattress through Amazon, you'll need to handle warranty claims through their website. And if you've opted for an extended warranty, you'll need to contact the warranty provider and provide proof of purchase for both the item and the extended warranty.

It's also crucial to follow the manufacturer's support recommendations, as failing to do so can void your warranty. When filing a claim for sagging, you'll need to provide the purchase receipt, original warranty documentation, photos of the sagging, and a description of the issue. If your claim is approved, the manufacturer will offer a repair or replacement of the mattress.

Understanding the exclusions in the Mattress Firm warranty when it comes to sagging mattresses is essential to ensure you're covered in case of any issues. By being aware of these exclusions and following the guidelines provided, you can enjoy a comfortable and supportive sleep knowing your investment is protected.

What Are The Legal Implications Of A Mattress Recall Due To Fiberglass?

The legal implications of a mattress recall due to fiberglass can be significant. When mattresses containing fiberglass are recalled, it means that they pose a risk to consumers' health and safety. This risk can lead to class action lawsuits against manufacturers and sellers who fail to provide adequate warnings about the safety issues related to fiberglass mattresses. These lawsuits may result in financial compensation for consumers, including costs for cleanup and remediation, replacement of contaminated items, pet boarding services, alternate housing, lost time at work, emotional stress, and mental health services. To be eligible for a claim, the fiberglass must have escaped and caused injury or contamination in the house. Some mattress manufacturers, like Zinus, have faced multiple class action lawsuits for not providing safety information and encouraging cover removal. This can lead to a loss of consumer trust and damage to the company's reputation. In addition to legal implications, a mattress recall due to fiberglass can also lead to changes in legislation and industry practices. For example, the California Legislature has passed a ban on the sale of mattresses containing fiberglass and other toxic flame retardants, which could lead to stricter regulations in other states. It is crucial for manufacturers and sellers to provide adequate warnings and information about the safety issues related to fiberglass mattresses to avoid legal consequences and protect consumers' health and safety.

Could A 25-Year-Old Mattress Affect My Sleep Quality?

Your 25-year-old mattress could indeed affect your sleep quality. Most mattresses have a lifespan of between 7 and 10 years, but this can vary depending on the materials, type, and care they receive. Over time, mattresses can lose their shape, support, and comfort, leading to issues like sagging, lumps, and unevenness that can cause discomfort and poor sleep quality.

These problems can manifest as daytime fatigue, irritability, and even health issues. If you're experiencing these symptoms, it might be time to consider whether your mattress is the culprit. Some signs that a mattress needs to be replaced include visible sagging or indentations, lumps or bumps indicating a breakdown of padding or filling, or a worn or torn cover exposing the mattress to dust, dirt, and allergens.

Additionally, if you hear noise when moving on the mattress, this could be a sign of worn-out components. If you wake up with allergy or asthma symptoms, this could also be a sign that allergens in your mattress are causing issues. Age is another factor to consider, as most mattresses should be replaced after 7-10 years.

Given that your mattress is 25 years old, it's likely past its prime and could be affecting your sleep quality. If you're experiencing discomfort, pain, or poor sleep quality, it might be time to invest in a new mattress. By addressing these issues, you can improve your overall well-being and ensure you're getting the restful sleep you need.

What Are The Long-Term Experiences Of Users With The Purple Mattress?

The Purple mattress has been around for quite some time, and users have shared their long-term experiences with this unique sleep surface. Most Purple mattress owners are satisfied with their purchase, appreciating the pressure relief and spinal support provided by the Purple grid. However, some users find the grid too firm or unyielding, especially for side sleepers, but many get used to it over time.

One potential issue that arises in the long term is body impressions and sagging in the foam layers under the grid, typically starting 1-2 years after purchase. This can lead to uneven support and discomfort for some sleepers. Additionally, edge support tends to be lacking compared to other mattresses, making it harder to sit on the edge. The Purple mattress can also sleep hot for some due to minimal conforming and airflow through the grid, although it may still be cooler than memory foam options.

While most users initially praise the Purple for its pressure relieving abilities and spinal support, uneven support and alignment issues can develop over time. Periodic rotation can help prevent body impressions, but the lifespan of the Purple mattress seems shorter than expected for some users. The Purple mattress may work best for average weight back and stomach sleepers who don't mind a firm feel, while side sleepers may prefer softer Purple models or a different brand altogether.

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About X

X is the Founder and Editor-in-Chief of NapLab.com. He has been featured in Fast Company, Reader's Digest, Business Insider, Realtor.com, Huffington Post, Washington Post, AskMen, and She Knows. X has personally tested over 268+ mattresses and hundreds of pillows, sheets, beds, and other sleep products.

See Our #1 Researched Mattress in 2024

✔ High-quality, premium materials
✔ Excellent support/pressure relief
✔ Luxury hotel-feel at affordable price
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References