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Mattress Firm Exchange Policy

Mattress Firm Exchange Policy

Maltisa Driker
Contributing Writer
‍Updated on: January 19, 2024
   ·   Fact Checked

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Key Takeaways

When investing in a new mattress, exchange policies are key. Mattress Firm has a 120 Night Sleep Trial® that grants one exchange or return with up to a $99.99 delivery fee and 20% restocking fee of the purchase price. But special orders sizes, clearance merchandise, floor models, pillows, mattress protectors, adjustable bases and other accessories do not qualify for the trial period.

Understanding your options is key; for example, making a mattress exchange could be cost prohibitive or have its own limitations depending on the retailer.

So if you don't like your choice, your exchange options are limited and expensive - which could put off potential customers from buying their brand and go with competitors who offer better policies instead. It's wise to check out all the rivals before making a decision on purchasing a new mattress - make sure you understand any associated fees.

Additionally, the exchange policy of Rooms to Go mattress is highly restrictive, making it almost impossible for customers to exchange their mattresses for something different.

The Saatva Classic mattress is a great choice for those looking for a mattress with quality materials and features. The mattress comes with a full lifetime warranty, as well as an excellent 365-day return policy in case you don't find it suitable. It's available in three comfort levels to suit all types of sleepers and its 'loom-&-leaf' mattress comes with multiple layers of cooling foam and coils which provide superior support and motion isolation. Additionally, Saatva is committed to eco-friendly manufacturing processes and invests in environmental projects, making them one of the most ethical mattress brands available. To ensure you have complete peace of mind when making your purchase, be sure to check the mattress firm exchange policy.

What Is Mattress Firm'S Exchange Policy?

Mattress Firm's exchange policy allows customers to exchange their mattress within 120 nights of purchase, as long as the mattress is in its original condition and not damaged or soiled. In-store purchases only qualify for this policy, not online purchases. Customers will need to pay a $79 transportation fee for the exchange, which covers the cost of picking up the old mattress and delivering the new one.

If you're considering exchanging your mattress, it's important to identify why you're unhappy with your current mattress before making a decision. You can work with a salesperson at Mattress Firm to find a better fit, and take advantage of their sleep trial policy, which allows you to try your new mattress for a few weeks.

All in all, Mattress Firm offers a great exchange policy for customers who are unhappy with their mattress purchase. However, be sure to read the fine print and understand the logistics of the exchange process before proceeding.

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How Long Do I Have To Exchange My Mattress At Mattress Firm?

Mattress Firm offers a 120-night sleep trial period for anyone who wants to exchange their new mattress. This gives you plenty of time to decide if the mattress is a good fit for you. However, it's important to note that different mattresses may come with different exchange restrictions or fees. You should review your warranty and speak to a customer service representative if you have any questions.

When you're ready to exchange your mattress, make sure you've given yourself enough time to fully test it out. You should sleep on your new mattress for several nights to allow your body to adjust to the new sleeping surface. If you're still experiencing discomfort or sleep disturbances after a few weeks, it may be time to consider exchanging your mattress.

Overall, the 120-night sleep trial period from Mattress Firm is a great benefit for anyone looking to exchange their new mattress. Just remember to review your warranty and understand any potential restrictions or fees before making your purchase.

A rotated mattress, much like rotated tires, typically wears more evenly and reduces indentions or support issues.

Can I Exchange My Mattress Firm Mattress For A Different Brand Or Model?

Yes, you can exchange your Mattress Firm mattress for a different brand or model, but it's important to be aware of the store's return policy. Most mattress retailers, including Mattress Firm, have strict policies regarding returns and exchanges.

Before buying a mattress, it's important to do research on the brand and model to make sure it meets your comfort, support, and durability requirements. While trying out several mattresses may seem like a good idea, each store has its own policies and limits on returns and exchanges.

If you're unhappy with your Mattress Firm mattress, start by contacting the store where you made the purchase and asking about their return and exchange policy. Some stores offer a trial period for a full refund, while others allow for exchanges or store credit.

Keep in mind that exchanging your mattress for a different brand or model may come with additional fees or charges, such as delivery or price differences. Be sure to read the fine print and understand all the details before making a decision.

Overall, while possible to exchange your Mattress Firm mattress, it's crucial to research, understand policies, and restrictions. Finding the right mattress for your needs and preferences can ensure a good night's sleep for years to come.

Related Secondary Content:

Is There A Fee Associated With Exchanging A Mattress At Mattress Firm?

At Mattress Firm, the exchange policy regarding fees varies depending on the location and type of mattress purchased. It's important to thoroughly review the purchase agreement before making a final decision. Some locations may charge a restocking fee or require the customer to pay the difference in price if exchanging for a more expensive model. However, some locations may offer a more flexible exchange policy, allowing for a hassle-free exchange within a certain time frame. To confirm the exchange policy at your specific location, it's best to ask any questions you may have before making a purchase. Taking proper care of your mattress with a high-quality protector and regular rotations can help avoid the need for an exchange, ultimately saving you money.

What Is The Process For Exchanging A Mattress At Mattress Firm?

If you need to exchange your mattress at Mattress Firm, the process is easy to follow. Start by checking the store's exchange policy, which is usually available online or by asking a sales associate. Typically, Mattress Firm will allow exchanges within 30 to 120 days of purchase.

Next, get in touch with the store where you bought your mattress and inform them that you want to exchange it. You'll need to provide your order number and some information about the mattress you want to exchange. If you're unsure about the replacement mattress, the store staff can assist you in finding a better match.

After picking a new mattress, the store will arrange for the old one to be removed and the new one delivered to your home. Additional fees for this service may apply, so it's important to ask about them upfront.

In summary, exchanging a mattress at Mattress Firm is a straightforward process. Understand the store's exchange policy, work with a sales associate to find the right replacement, and let the store handle the pickup and delivery of the new mattress.

Additional Related Secondary Content:

About X

X is the Founder and Editor-in-Chief of NapLab.com. He has been featured in Fast Company, Reader's Digest, Business Insider, Realtor.com, Huffington Post, Washington Post, AskMen, and She Knows. X has personally tested over 268+ mattresses and hundreds of pillows, sheets, beds, and other sleep products.

See Our #1 Researched Mattress in 2024

✔ High-quality, premium materials
✔ Excellent support/pressure relief
✔ Luxury hotel-feel at affordable price
See Exclusive Deal

References

Mattress Firm Exchange Policy

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When investing in a new mattress, exchange policies are key. Mattress Firm has a 120 Night Sleep Trial® that grants one exchange or return with up to a $99.99 delivery fee and 20% restocking fee of the purchase price. But special orders sizes, clearance merchandise, floor models, pillows, mattress protectors, adjustable bases and other accessories do not qualify for the trial period.

Understanding your options is key; for example, making a mattress exchange could be cost prohibitive or have its own limitations depending on the retailer.

So if you don't like your choice, your exchange options are limited and expensive - which could put off potential customers from buying their brand and go with competitors who offer better policies instead. It's wise to check out all the rivals before making a decision on purchasing a new mattress - make sure you understand any associated fees.

Additionally, the exchange policy of Rooms to Go mattress is highly restrictive, making it almost impossible for customers to exchange their mattresses for something different.

The Saatva Classic mattress is a great choice for those looking for a mattress with quality materials and features. The mattress comes with a full lifetime warranty, as well as an excellent 365-day return policy in case you don't find it suitable. It's available in three comfort levels to suit all types of sleepers and its 'loom-&-leaf' mattress comes with multiple layers of cooling foam and coils which provide superior support and motion isolation. Additionally, Saatva is committed to eco-friendly manufacturing processes and invests in environmental projects, making them one of the most ethical mattress brands available. To ensure you have complete peace of mind when making your purchase, be sure to check the mattress firm exchange policy.

What Is Mattress Firm'S Exchange Policy?

Mattress Firm's exchange policy allows customers to exchange their mattress within 120 nights of purchase, as long as the mattress is in its original condition and not damaged or soiled. In-store purchases only qualify for this policy, not online purchases. Customers will need to pay a $79 transportation fee for the exchange, which covers the cost of picking up the old mattress and delivering the new one.

If you're considering exchanging your mattress, it's important to identify why you're unhappy with your current mattress before making a decision. You can work with a salesperson at Mattress Firm to find a better fit, and take advantage of their sleep trial policy, which allows you to try your new mattress for a few weeks.

All in all, Mattress Firm offers a great exchange policy for customers who are unhappy with their mattress purchase. However, be sure to read the fine print and understand the logistics of the exchange process before proceeding.

How Long Do I Have To Exchange My Mattress At Mattress Firm?

Mattress Firm offers a 120-night sleep trial period for anyone who wants to exchange their new mattress. This gives you plenty of time to decide if the mattress is a good fit for you. However, it's important to note that different mattresses may come with different exchange restrictions or fees. You should review your warranty and speak to a customer service representative if you have any questions.

When you're ready to exchange your mattress, make sure you've given yourself enough time to fully test it out. You should sleep on your new mattress for several nights to allow your body to adjust to the new sleeping surface. If you're still experiencing discomfort or sleep disturbances after a few weeks, it may be time to consider exchanging your mattress.

Overall, the 120-night sleep trial period from Mattress Firm is a great benefit for anyone looking to exchange their new mattress. Just remember to review your warranty and understand any potential restrictions or fees before making your purchase.

Can I Exchange My Mattress Firm Mattress For A Different Brand Or Model?

Yes, you can exchange your Mattress Firm mattress for a different brand or model, but it's important to be aware of the store's return policy. Most mattress retailers, including Mattress Firm, have strict policies regarding returns and exchanges.

Before buying a mattress, it's important to do research on the brand and model to make sure it meets your comfort, support, and durability requirements. While trying out several mattresses may seem like a good idea, each store has its own policies and limits on returns and exchanges.

If you're unhappy with your Mattress Firm mattress, start by contacting the store where you made the purchase and asking about their return and exchange policy. Some stores offer a trial period for a full refund, while others allow for exchanges or store credit.

Keep in mind that exchanging your mattress for a different brand or model may come with additional fees or charges, such as delivery or price differences. Be sure to read the fine print and understand all the details before making a decision.

Overall, while possible to exchange your Mattress Firm mattress, it's crucial to research, understand policies, and restrictions. Finding the right mattress for your needs and preferences can ensure a good night's sleep for years to come.

Is There A Fee Associated With Exchanging A Mattress At Mattress Firm?

At Mattress Firm, the exchange policy regarding fees varies depending on the location and type of mattress purchased. It's important to thoroughly review the purchase agreement before making a final decision. Some locations may charge a restocking fee or require the customer to pay the difference in price if exchanging for a more expensive model. However, some locations may offer a more flexible exchange policy, allowing for a hassle-free exchange within a certain time frame. To confirm the exchange policy at your specific location, it's best to ask any questions you may have before making a purchase. Taking proper care of your mattress with a high-quality protector and regular rotations can help avoid the need for an exchange, ultimately saving you money.

What Is The Process For Exchanging A Mattress At Mattress Firm?

If you need to exchange your mattress at Mattress Firm, the process is easy to follow. Start by checking the store's exchange policy, which is usually available online or by asking a sales associate. Typically, Mattress Firm will allow exchanges within 30 to 120 days of purchase.

Next, get in touch with the store where you bought your mattress and inform them that you want to exchange it. You'll need to provide your order number and some information about the mattress you want to exchange. If you're unsure about the replacement mattress, the store staff can assist you in finding a better match.

After picking a new mattress, the store will arrange for the old one to be removed and the new one delivered to your home. Additional fees for this service may apply, so it's important to ask about them upfront.

In summary, exchanging a mattress at Mattress Firm is a straightforward process. Understand the store's exchange policy, work with a sales associate to find the right replacement, and let the store handle the pickup and delivery of the new mattress.