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Structures E255 Adjustable Base Not Working

Structures E255 Adjustable Base Not Working

Written by: Daniel Connell · Updated on: January 19, 2024
· Fact Checked

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Key Takeaways

Your Structures E255 adjustable base not working? Troubleshoot before calling for help. Check the power cord and remote control, then try resetting the base. If it still won't move, contact the manufacturer for help. Note that repairs may void its warranty and cause more damage, so leave it to the pros.

Before repairing, consider the cost versus getting a new base. Research on brands for proper maintenance and longevity, and check if the warranty covers the issue. Proper care and warranty coverage can improve its longevity. But it may also be wise to buy a new mattress altogether as a new base may better support it.

Why Isn'T My Structures E255 Adjustable Base Working?

Is your Structures E255 adjustable base not working? Start by ensuring the power cord is firmly connected and the remote control is working. If the base is still stuck in a certain position or not responding, it may be a motor or wiring issue. Contact the manufacturer for assistance or a repair. Keep in mind that adjustable bases can be complex and may require professional help. Read the manufacturer's warranty and consider researching different brands to find one that fits your needs and budget. With proper maintenance, your adjustable base can function correctly for years to come.

How Do I Troubleshoot My Structures E255 Adjustable Base?

If you're experiencing trouble with your structures e255 adjustable base, there are steps you can take to troubleshoot the issue. First, ensure the power cord is plugged securely into an outlet and the base. If the power cord is connected correctly and the base still isn't functioning, check the remote control. Replace the batteries and ensure the remote is aimed at the base during use. If the remote is still unresponsive, try resetting the base by disconnecting it for at least 30 seconds before plugging it back in.

If these steps don't work, the issue may be due to a mechanical or electrical problem. Contact the manufacturer's customer support or a local repair service for assistance. Don't try to fix the base yourself, as it could be hazardous and make the problem worse.

When selecting a repair service, read reviews and confirm their certifications. It's also a good idea to consider the cost of repairs versus the expense of purchasing a new base. Although it might be tempting to try and resolve the issue on your own, it's best to be cautious and seek expert help.

A rotated mattress, much like rotated tires, typically wears more evenly and reduces indentions or support issues.

What Should I Do If My Structures E255 Adjustable Base Won'T Move?

Is your Structures E255 adjustable base refusing to move? Before you start worrying, there are a few steps you can take to address the issue.

Firstly, check that the power source is not the problem. Ensure that the base is correctly plugged in and that there are no breakers or fuses that have tripped.

If the base is still not responding, it's time to investigate the remote control. Try replacing the batteries or resetting the remote by unplugging the base for a few minutes before plugging it back in.

It's possible that an obstruction is stopping the base from adjusting. Check that there aren't any objects blocking its movement, such as furniture or a rug.

If you've tried all of the above steps and the base still won't move, it's time to contact customer support for help. Don't hesitate to seek professional assistance if you're unsure about troubleshooting the issue yourself.

Remember, there are many reasons why your Structures E255 adjustable base may be malfunctioning. By following these steps, you can help identify and solve the problem.

Can I Fix My Structures E255 Adjustable Base On My Own?

Are you considering fixing your Structures E255 adjustable base on your own? While it can be tempting to take matters into your own hands, it's important to proceed with caution. Always refer to the manufacturer's instructions and troubleshooting guide to see if there are any simple fixes you can perform. If not, it's best to hire a professional to avoid causing any further damage or injury.

Attempting to fix the base on your own can void any warranty or return policy, and it may lead to serious problems. Before you start, ensure that you have all the necessary tools and follow all safety precautions. If you're not confident in your ability to fix it or if any problems arise, call a professional for immediate assistance.

Ultimately, your safety should be your top priority. Rather than taking unnecessary risks, rely on the expertise of professionals to get your Structures E255 adjustable base fixed properly and safely.

Who Should I Contact If My Structures E255 Adjustable Base Is Still Not Working After Troubleshooting?

If your Structures E255 adjustable base is still not functioning after attempting troubleshooting, it's best to contact the manufacturer for assistance. Before doing so, make sure to check the user manual for troubleshooting guidelines to verify you haven't missed anything.

When you reach out to customer service, have your purchase information and serial number ready. Detail the troubleshooting steps you have taken and any error codes or problems you encountered. A representative can assist in diagnosing the problem and providing the next steps for repair or replacement.

If you're outside of the warranty period or prefer to explore other repair options, you can contact a local furniture repair company or electrician. Before proceeding, make sure to get an estimate for repair costs and ensure that the technician has experience with adjustable bed bases.

Keep in mind that electrical component safety is a top priority, so it's best not to attempt any repairs yourself unless you have both the expertise and training necessary. Seeking professional assistance is always preferred to avoid potential risks or additional damage to your adjustable base.

About X

X is the Founder and Editor-in-Chief of He has been featured in Fast Company, Reader's Digest, Business Insider,, Huffington Post, Washington Post, AskMen, and She Knows. X has personally tested over 268+ mattresses and hundreds of pillows, sheets, beds, and other sleep products.

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 High-quality, premium materials
 Excellent support/pressure relief
 Luxury hotel-feel at affordable price
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